WEBVTT NOTE duration:"00:53:14.1390000" NOTE language:en-us NOTE Confidence: 0.8926457 498ff8e7-000d-4ad7-964b-2b9fd177e475 00:00:04.940 --> 00:00:08.333 There is definitely some stuff in here that I think I can I NOTE Confidence: 0.8926457 9733fc41-90d3-4d10-aada-cf0964b74ad8 00:00:08.333 --> 00:00:11.204 think can definitely be helpful and I put some information out NOTE Confidence: 0.8926457 c0856144-bbc5-471a-80ea-1f7b8f5bc6db 00:00:11.204 --> 00:00:13.814 here. I'm sure you've run through some of this, but. NOTE Confidence: 0.86802864 78fadef3-73ba-465c-9c9c-9eaada01942a 00:00:15.070 --> 00:00:18.260 Anyway, so will go through and in this one area NOTE Confidence: 0.86802864 ad24d8c7-07da-401f-8568-974c4fadd746 00:00:18.260 --> 00:00:20.812 because my phone was covering on my notepad. NOTE Confidence: 0.66295016 0aa5a0f9-b3a3-4487-bc46-a5bdc201709a 00:00:22.720 --> 00:00:24.169 Will get that to another time so. NOTE Confidence: 0.90808505 9d23ccb0-9e19-464e-90eb-f115fe43de98 00:00:25.760 --> 00:00:29.959 So some of the main tips and tricks, and the biggest one that NOTE Confidence: 0.90808505 38a4c00a-d11c-4377-9db9-724b0dffb8ff 00:00:29.959 --> 00:00:33.189 I can give you, especially starting out, is take notes. NOTE Confidence: 0.9016682 bc9c8b1f-a485-4315-be16-9fcc39c93810 00:00:34.140 --> 00:00:36.940 Have a pattern paper with you everywhere you go. Anytime NOTE Confidence: 0.9016682 a39adb1c-773d-41e1-ace8-9bd7ac1ef4a0 00:00:36.940 --> 00:00:40.580 someone says hey look into that or hey ask this person for this NOTE Confidence: 0.9016682 9b9fd345-88f8-4161-8378-46ccef5038ad 00:00:40.580 --> 00:00:43.380 or hey follow up with this person. Write that down. NOTE Confidence: 0.92786425 995a854b-289d-4527-8dc1-cb06c33ccd95 00:00:44.510 --> 00:00:46.610 And if you don't understand what you're asking that person, NOTE Confidence: 0.92786425 14df36bb-6bd7-427d-b2ef-6cdda5eca2ed 00:00:46.610 --> 00:00:49.340 what's going on, make sure you say OK now what, what? What is NOTE Confidence: 0.92786425 88ed2ce3-953b-474a-beca-243a4512a2d0 00:00:49.340 --> 00:00:52.280 my action item here? Like what? What am I doing like? Why am I NOTE Confidence: 0.8306436 5582e4d2-b2e2-420f-bed6-6bfb47f07b84 00:00:52.280 --> 00:00:57.748 doing this? I still do this to this day and. NOTE Confidence: 0.890695 18955748-73be-478e-b55a-5fcf453fe448 00:00:59.370 --> 00:01:02.241 It's a consistent thing. Like all even beyond the call of NOTE Confidence: 0.890695 6d696d24-ef2d-4749-b06e-81cc838026f6 00:01:02.241 --> 00:01:05.112 the developing like yeah, I have no idea what you just NOTE Confidence: 0.890695 fb54bbe5-9aa6-4367-8fb4-05b12a0fa2a8 00:01:05.112 --> 00:01:08.766 said. So How do I say that so that I understand it an can NOTE Confidence: 0.890695 808da39a-94b3-4c77-a2bd-655e475d4da2 00:01:08.766 --> 00:01:11.115 explain it to someone else and then the developers. NOTE Confidence: 0.8253294 1ae7164e-e7c4-43ab-b245-02960a6f49d8 00:01:12.700 --> 00:01:16.620 Wow and then they talk to me like I'm bored and I love it. NOTE Confidence: 0.8253294 cf5b2f5e-e38a-46b1-a233-eebcc4827aad 00:01:16.620 --> 00:01:19.140 That's my favorite. That's my favorite kind of conversation. NOTE Confidence: 0.8253294 67c73d90-bac4-4e7c-aa83-e2b0f28dda27 00:01:19.140 --> 00:01:21.100 OK, great. So now he spent 15. NOTE Confidence: 0.894749 9eedd1ca-a4f2-442b-8623-b6f8ea7ca286 00:01:23.320 --> 00:01:27.012 Yeah, no. It like to let you know I was the least technical NOTE Confidence: 0.894749 2db27aa5-7cbc-4e0a-aadb-f65ff82e672d 00:01:27.012 --> 00:01:30.420 person when I started this job. Yeah, if you have any questions NOTE Confidence: 0.894749 8af5790f-30e3-41f1-ba4c-84a51ed7cb5e 00:01:30.420 --> 00:01:33.260 about how things work I'm getting pretty good at that. NOTE Confidence: 0.894749 74719390-165a-4584-9fa6-024550f247ab 00:01:33.260 --> 00:01:36.384 Between Ben and I we have the technical sides working pretty NOTE Confidence: 0.894749 d5ca58f2-b939-47e6-9150-3f568531aaf2 00:01:36.384 --> 00:01:40.076 well. He does DNN really well and I do Seth really well. You NOTE Confidence: 0.894749 b100b62f-5427-46d9-bfd5-d9501828b382 00:01:40.076 --> 00:01:41.212 know the difference between NOTE Confidence: 0.85643494 a39f1bae-a61f-42a6-a38a-8d4aba9913d1 00:01:41.212 --> 00:01:46.198 those, right? Uhm, I haven't really had gotten to know stuff NOTE Confidence: 0.85643494 2a7cc2ba-52af-46e3-b0f0-68195dd20834 00:01:46.198 --> 00:01:51.262 at all. Yeah, I just keep hearing the acronym and I know NOTE Confidence: 0.85643494 68deb6a2-736a-4a7f-92c0-e8b7ee7de3c2 00:01:51.262 --> 00:01:55.904 it's something certain. It's our from our platforms up, but I NOTE Confidence: 0.85643494 3307b362-f632-4794-9ac9-29a17f325f59 00:01:55.904 --> 00:02:00.968 haven't really gotten to know it yet. Gotcha, so Seth is the NOTE Confidence: 0.85643494 7a241fa2-d9d4-4725-a12a-0edc65748634 00:02:00.968 --> 00:02:02.656 clarity E Commerce framework. NOTE Confidence: 0.7838454 a23917c5-7f53-45ff-8881-40f28428f9bb 00:02:04.320 --> 00:02:07.983 Clarity E Commerce framework and that is our uh. NOTE Confidence: 0.7234707 5d929d95-d299-4f98-91a3-4c46e50d3094 00:02:09.990 --> 00:02:15.270 E Commerce that we sell an we customize for clients. DNN is NOTE Confidence: 0.7234707 db153a7f-462d-43a8-b0f7-f26adf580e61 00:02:15.270 --> 00:02:17.470 the see Ms where Seth. NOTE Confidence: 0.88954777 e7653a96-6061-4e4f-ab3d-9b5d45021597 00:02:19.820 --> 00:02:23.824 So it's just kind of like little home force, uh, stuff that we NOTE Confidence: 0.88954777 e3eb8e3d-45f1-46a8-8e6d-b211b028e32f 00:02:23.824 --> 00:02:27.828 also do a lot of DNN projects that are not E Commerce. Ben NOTE Confidence: 0.88954777 83765b09-235d-4aec-aa8b-f66a2895152a 00:02:27.828 --> 00:02:31.832 really is the Master of those, and I kind of manage our core NOTE Confidence: 0.88954777 8f1b2952-1f1a-4b24-8c90-bef37cf70ef1 00:02:31.832 --> 00:02:34.912 products within Seth and like what are E Commerce? Product NOTE Confidence: 0.88954777 77b7b517-8a27-476e-bf33-eabc1a34ddba 00:02:34.912 --> 00:02:38.608 offerings are, so if you have questions and how they work or NOTE Confidence: 0.88954777 e774d965-c8dd-4ac5-a76c-ed5879d4c4b0 00:02:38.608 --> 00:02:41.996 information in there, definitely let me know. I still jump on NOTE Confidence: 0.88954777 d6c2ae66-dc0a-4f02-b455-35499821326a 00:02:41.996 --> 00:02:45.076 calls with Clint and Daniel to go through and describe NOTE Confidence: 0.88954777 013fd610-a477-4501-880b-058beb1bbc20 00:02:45.076 --> 00:02:48.464 different things to the client about how it works and why. NOTE Confidence: 0.8510656 fc9df426-c98e-4e6f-90bd-f5affcc057bd 00:02:49.120 --> 00:02:53.416 Cool OK yeah so that's kind of just some stuff there but. NOTE Confidence: 0.91517806 dfeee2b1-b0d5-48d6-a28e-cc672d6c4559 00:02:54.100 --> 00:02:58.602 Yeah. The biggest thing I can tell you is that just having a NOTE Confidence: 0.91517806 f82891e8-e6a8-41b9-8451-a39234c74a71 00:02:58.602 --> 00:03:01.638 note pads I just got through like 6 Seven note pads. NOTE Confidence: 0.8981665 fe64018a-2f13-4e21-89eb-29eef7744c3e 00:03:02.200 --> 00:03:05.056 Since I've been at clarity, just like writing stuff down and like NOTE Confidence: 0.8981665 c8fcf262-0350-4b34-aa33-2280fcbad4c1 00:03:05.056 --> 00:03:08.388 OK, well I got that done. I can cross it off, yeah, and it's NOTE Confidence: 0.8981665 084db3ae-28ed-4527-85b9-68fce11df3a0 00:03:08.388 --> 00:03:11.006 been really essentially helpful for me to be in every meeting NOTE Confidence: 0.8981665 adf71050-4b9f-4085-9f66-2086a5b1e259 00:03:11.006 --> 00:03:13.624 and like I'll be typing a meeting and like writing notes. NOTE Confidence: 0.8981665 cab355d6-b3f9-4cbd-84a1-38ad2e9bb3b9 00:03:13.624 --> 00:03:16.718 But then I'll actually write a note on my notepad to myself so NOTE Confidence: 0.8981665 4e94b84d-cf3e-43ed-b8d9-772177fa475e 00:03:16.718 --> 00:03:18.384 that I don't forget to look at NOTE Confidence: 0.8826661 5001519d-3abf-4377-95cb-f0cc623ff73b 00:03:18.384 --> 00:03:22.690 that. Gotcha cool, um, defining priorities. This is kind of a NOTE Confidence: 0.8826661 25989533-19bd-4c33-9a71-b0bc44a0fd7f 00:03:22.690 --> 00:03:26.507 difficult one even for me to this day. But when you're NOTE Confidence: 0.8826661 ad7c9b2a-6c26-443c-9618-cf36aa099084 00:03:26.507 --> 00:03:31.018 looking at a list and like when you're going to get one of NOTE Confidence: 0.8826661 11952ac3-dbbb-4678-b838-6972682728cd 00:03:31.018 --> 00:03:35.529 these, listen, there's going to be days. You look at it and it's NOTE Confidence: 0.8826661 4dd782bf-7c38-4d74-8426-b05945ea71d4 00:03:35.529 --> 00:03:40.040 like 2 pages long of two columns. And you like, How do I NOTE Confidence: 0.8826661 e3bfa17a-c4bb-4c48-b741-e4183f7130a8 00:03:40.040 --> 00:03:41.428 even decide what next? NOTE Confidence: 0.6743479 dc49f7d8-c658-443e-beac-de55c1499da9 00:03:42.190 --> 00:03:42.650 Uh-huh NOTE Confidence: 0.87635285 d3660a17-be7a-48b5-af04-69a67a59089e 00:03:44.190 --> 00:03:47.336 and they welcome, and there's going to be a lot of them. I NOTE Confidence: 0.87635285 65922d3b-807c-4796-9a3f-6ab678c692e8 00:03:47.336 --> 00:03:49.514 actually, I'm dealing with one of them today, yay. NOTE Confidence: 0.8843639 0b2ac7dd-5cc8-46be-85ad-fb32caef8c72 00:03:51.290 --> 00:03:56.988 So the way that I do this is you. I'm sure you've heard of NOTE Confidence: 0.8843639 175b7859-70cf-4d1d-829d-28e9ba4c98ce 00:03:56.988 --> 00:04:03.093 the 8020 rule. Yeah, well, the 8020 rule is is used in a lot of NOTE Confidence: 0.8843639 85ed975f-eb1c-409d-bf1b-c624368e9f1e 00:04:03.093 --> 00:04:04.721 things, but in defining NOTE Confidence: 0.8365635 cc4f1ba8-7406-4331-96c2-436471623e85 00:04:04.721 --> 00:04:06.810 priorities. There is. NOTE Confidence: 0.9001398 947a7e2a-0fb7-4330-abb8-78d322c4a196 00:04:07.970 --> 00:04:09.820 Uh, 80% of the work. NOTE Confidence: 0.7676312 c340e309-4c6b-4645-9570-09b59139c52b 00:04:13.380 --> 00:04:15.508 Gives 20% of results. NOTE Confidence: 0.87489194 3c719417-038f-45a0-87b9-8146ca34ea39 00:04:17.670 --> 00:04:20.100 And 20% of the work. NOTE Confidence: 0.8475992 40739528-e15b-466c-afda-ee394cb07faa 00:04:23.480 --> 00:04:25.200 80% of the results. NOTE Confidence: 0.92878616 d335a593-c5bd-4b4c-8d93-58ef6a3e706e 00:04:27.140 --> 00:04:31.964 So what that means is you're going to get you're going to NOTE Confidence: 0.92878616 748ff499-a2b7-4f48-87dc-de0dfeaf8f0e 00:04:31.964 --> 00:04:37.190 have a lot of menial little tasks. So for the 80% of work NOTE Confidence: 0.92878616 fbaa1ce2-5a02-4e96-b46b-3194449e182f 00:04:37.190 --> 00:04:41.210 that gets 20% results. It's making reports and making notes NOTE Confidence: 0.92878616 7dc0f0fe-1c42-43fd-b8ff-6c6d688b207a 00:04:41.210 --> 00:04:45.230 and sending information out. Those are items that are not NOTE Confidence: 0.9230271 e10106d0-088a-497b-9157-14007b21287d 00:04:45.230 --> 00:04:49.129 necessarily. Um, items that block you from doing other tasks NOTE Confidence: 0.9230271 8db56be2-faf2-456d-a7d0-6c51e1bbf728 00:04:49.129 --> 00:04:52.621 or block other people from doing tasks, and so that's just kind NOTE Confidence: 0.9230271 2bf86dfb-114d-4095-a3db-2e066c79b09a 00:04:52.621 --> 00:04:56.695 of doing the work that like if a client like, oh, I want this NOTE Confidence: 0.9230271 4c5c2581-5759-4281-a134-85e5a4e9f30a 00:04:56.695 --> 00:05:00.478 this, this and this like OK, cool, but you need me to like NOTE Confidence: 0.9230271 34183b73-4ead-43c3-bccc-63eea7a1b668 00:05:00.478 --> 00:05:04.552 make a ticket for a developer and you need me to go in and NOTE Confidence: 0.9230271 ed77707f-95c3-4194-96d7-4fd00056d896 00:05:04.552 --> 00:05:08.626 have a meeting with my stuff to make sure that I know what the NOTE Confidence: 0.9230271 a14db496-f66c-4523-a5b5-0417bf4ae3c8 00:05:08.626 --> 00:05:11.827 next steps are in this process and that they have clear NOTE Confidence: 0.90264136 c2148bc8-ee7a-4859-add7-72b5e4a12ba2 00:05:11.827 --> 00:05:16.420 expectations from you. Um, so then you may have fewer of those NOTE Confidence: 0.90264136 609716f1-dc4a-4a53-9492-a25a54a5fafe 00:05:16.420 --> 00:05:20.050 tasks, but they're bigger, but those 20% of tasks will unlock NOTE Confidence: 0.90264136 c4faa6de-386e-4567-a854-d24d803fd2e7 00:05:20.050 --> 00:05:24.340 80% of the work for everyone else on the team. So yeah, when NOTE Confidence: 0.90264136 49bba977-71dc-4ec4-b62f-e96899a30613 00:05:24.340 --> 00:05:27.970 I'm looking through my prior priorities, I want to I always NOTE Confidence: 0.89062506 dc1f5aee-c10b-406b-b6b8-ada8e51d2fbb 00:05:27.970 --> 00:05:32.740 look at what? Can I do that gives everyone else work to do NOTE Confidence: 0.89062506 d6ee6981-05c8-43dd-a76e-ef63d8a6715d 00:05:32.740 --> 00:05:36.900 and gets them unblocked on what they need, and then I focus on NOTE Confidence: 0.89062506 e67861af-2e92-4dce-bcee-ef057c097577 00:05:36.900 --> 00:05:39.140 what I just need to do myself. NOTE Confidence: 0.90853745 f3bcbd66-5027-49f9-9e8a-cb5654a93c30 00:05:41.040 --> 00:05:44.901 'cause I can stay late and work harder an I can get stuff NOTE Confidence: 0.90853745 63cbf70e-d36b-4474-8224-1658f5cb51ca 00:05:44.901 --> 00:05:48.465 done and then just be Grouchy as hell the next day and NOTE Confidence: 0.90853745 889e3c13-f428-4516-8f7e-baf7263dd3c5 00:05:48.465 --> 00:05:51.732 that's fine. Yeah, but if I'm blocking a developer and a NOTE Confidence: 0.90853745 d6ceaea4-3406-4976-bf21-56756babc5e9 00:05:51.732 --> 00:05:54.999 developer has no task to work on because I have inundated NOTE Confidence: 0.90853745 e0ad45ab-af10-4b17-aa2e-9430901f9fc5 00:05:54.999 --> 00:05:58.860 their Sprint with a bunch of stuff and now all of a sudden NOTE Confidence: 0.90853745 b66a906a-5ee4-4d5b-824f-565bb460e7f5 00:05:58.860 --> 00:06:00.642 they can't do anymore, I'm like. NOTE Confidence: 0.8850184 2a860561-15c7-41b5-9755-9af9c283ef7f 00:06:02.250 --> 00:06:06.579 I'm good yeah, so I want to make sure that the information that NOTE Confidence: 0.8850184 80fc5330-7500-49ab-a22a-ce13335a1b69 00:06:06.579 --> 00:06:11.241 I'm getting to everybody in the end the task I work on 1st are NOTE Confidence: 0.8850184 267454d6-74f2-455e-a62e-ec945b34a802 00:06:11.241 --> 00:06:15.237 going to be things that unblock other people and open up the NOTE Confidence: 0.8850184 30995dc2-c209-4791-a233-f81ce4e7d01f 00:06:15.237 --> 00:06:17.901 opportunities for everyone else to move ahead, yeah? NOTE Confidence: 0.88298017 beedf2f8-23ef-452e-aa3a-080a93b2bc88 00:06:18.600 --> 00:06:22.877 So a good rule of thumb is put others 1st and remember that NOTE Confidence: 0.88298017 799dfdc3-33b8-4a98-b7cf-a5b33c9cf60c 00:06:22.877 --> 00:06:26.825 doing certain tasks will help. Every once in the long run. Yes, NOTE Confidence: 0.88298017 2e178c04-84a3-494b-8067-7bbecf8bdb8a 00:06:26.825 --> 00:06:30.444 yeah well. And then there's a there's other times where like NOTE Confidence: 0.88298017 a619a29a-e07d-4743-8495-cc9af30cdbe1 00:06:30.444 --> 00:06:34.063 you'll just have a priority task and you'll know what that NOTE Confidence: 0.88298017 52b06186-1eee-4c1f-9dfe-fab8bbc4405f 00:06:34.063 --> 00:06:38.340 priority task is and no matter what you have to get that done NOTE Confidence: 0.88298017 19c3184f-3c35-46b0-831f-21ecf2e20cfa 00:06:38.340 --> 00:06:42.617 by today and it may be in this 80%, but the clients like NOTE Confidence: 0.88298017 7adf1e63-af4c-4291-8c58-f4237deaa0e8 00:06:42.617 --> 00:06:46.565 adamant about it, yeah, but yeah. So in saving files so when NOTE Confidence: 0.88298017 55cb96bd-7b8d-4b9e-a8db-b14927fab1eb 00:06:46.565 --> 00:06:50.842 I go in and say about like I'm actually going to save this NOTE Confidence: 0.906716 d8ff5251-4039-42a3-af9e-8d50325afc25 00:06:50.842 --> 00:06:55.720 file. Uh, so I can show you kind of what it is, but we have a NOTE Confidence: 0.906716 b908ecea-b1f6-4ccd-a304-6e657ccaa6b8 00:06:55.720 --> 00:06:59.296 file structure for a prefix for everything so that we kind of NOTE Confidence: 0.906716 03e6f341-cb2a-4870-b838-23e0cdaed318 00:06:59.296 --> 00:07:02.574 understand where everything is and what when the date was in NOTE Confidence: 0.906716 4f29ba52-e00a-4436-91b1-e562636ccfa7 00:07:02.574 --> 00:07:06.746 what clients for just by looking at the name of the file in the NOTE Confidence: 0.906716 f0c57b68-36bb-4329-a38d-c68e21232dd5 00:07:06.746 --> 00:07:10.918 system. So when you go in you can save as. I'm just going to NOTE Confidence: 0.906716 897cd4c8-9dff-42d4-9ec5-4fb17d21ffaf 00:07:10.918 --> 00:07:12.408 say this to my desktop. NOTE Confidence: 0.79928386 861089ca-a7ab-4061-99cd-5d73750ccfb0 00:07:16.700 --> 00:07:23.658 And I'm gonna name this 2020 so it's the year .05 the month and NOTE Confidence: 0.79928386 5cfbce9d-b391-49ac-b571-67b684ba6459 00:07:23.658 --> 00:07:26.640 .21 today and then this is. NOTE Confidence: 0.7968131 7bfb38cd-389d-43f1-9b94-e9f917c3ea83 00:07:27.650 --> 00:07:31.160 Uh. Meaning as well, I'm gonna call it 'cause you normally NOTE Confidence: 0.7968131 bbac5f38-80fc-4dd7-a2bb-4c7b264a6bb5 00:07:31.160 --> 00:07:32.290 put the clients acronym there. NOTE Confidence: 0.8439662 e63abbdd-00b7-4554-add2-659f6684aaa0 00:07:33.830 --> 00:07:36.449 You have a whatever it needs to be, and. NOTE Confidence: 0.90112936 b4cb699f-6604-4315-b5e5-a3ff3a248832 00:07:40.030 --> 00:07:43.865 So this is what's going to be important in making sure that we NOTE Confidence: 0.90112936 36d5a89d-a524-4af7-9602-77e71bd5355b 00:07:43.865 --> 00:07:47.405 have all of the information in a standard format, and then when NOTE Confidence: 0.90112936 113e7f2c-3273-4667-9fa0-d2e3a4d7ce45 00:07:47.405 --> 00:07:51.240 you go in and like have agendas and you have like it's project NOTE Confidence: 0.90112936 df86ce77-b3a5-4bf3-82a8-ebf15e551d33 00:07:51.240 --> 00:07:55.075 update meeting is the name of the file you're going to have 80 NOTE Confidence: 0.90112936 8528a9ae-ff62-44ad-a0b6-119f37bf6408 00:07:55.075 --> 00:07:59.205 of those sitting in a folder and you're like, Oh God, how do we NOTE Confidence: 0.90112936 7d64672e-c3e9-49e3-a6aa-8a0137766bf6 00:07:59.205 --> 00:08:03.040 even figure out what this is? This helps you go in and just NOTE Confidence: 0.90112936 6ec832a5-95a5-48a8-95b5-8378494f639d 00:08:03.040 --> 00:08:06.580 change couple of numbers and that's all you need to do to NOTE Confidence: 0.90112936 f875bc3f-d592-4b75-9bf4-57f0dc5a1955 00:08:06.580 --> 00:08:10.710 save a new file and know exactly where it is, exactly what it is. NOTE Confidence: 0.90952736 901029bc-b298-4566-85fb-c8670610f3ea 00:08:10.840 --> 00:08:12.744 Or and then not have to sift NOTE Confidence: 0.95102733 6ae1c5c3-aab5-48b0-9393-ad6b73f39a6d 00:08:12.744 --> 00:08:15.110 through. Hundreds of NOTE Confidence: 0.92401713 e0d542f7-85c0-4a8d-8e9b-d48c38b2a2ae 00:08:16.050 --> 00:08:18.975 uh, files. Just find the information you're looking for. NOTE Confidence: 0.88248456 1e622792-025a-441d-9db0-4e11856764bf 00:08:19.760 --> 00:08:22.260 That makes sense. Yeah, 100%. NOTE Confidence: 0.91371787 1aefc9cd-1b2d-4ee9-adca-71f19ba8166d 00:08:23.490 --> 00:08:27.117 Um, so that's there. Be biggest. The biggest, uh, help I can give NOTE Confidence: 0.91371787 b48bcc88-d57f-4c80-a6ef-ec6c25d8f9d8 00:08:27.117 --> 00:08:31.023 you is to ask questions. I ask questions at to the point that I NOTE Confidence: 0.91371787 ace1991f-758f-4cbb-b32d-bdcf449e9946 00:08:31.023 --> 00:08:34.929 annoy the ever living hell out of people and I do it on purpose NOTE Confidence: 0.91371787 6729b4e7-a2bc-4ddc-bcaa-c04b7480dfc6 00:08:34.929 --> 00:08:38.556 because I want to make sure that I know because if I'm wrong NOTE Confidence: 0.91371787 58ba226f-866c-4d51-9212-1df3cb7b958c 00:08:38.556 --> 00:08:42.462 about something I want to say no, this is what you told me to NOTE Confidence: 0.91371787 8a422ede-2f0f-4087-beaa-e66005cc9f0b 00:08:42.462 --> 00:08:46.368 do. And these are the notes I took about it. And why did you NOTE Confidence: 0.8705218 3f61f5f4-2818-4f5c-b18f-d4b38fe7cdf4 00:08:46.368 --> 00:08:50.446 lie to me? Again, probably not a best practice, but something. NOTE Confidence: 0.88661325 4f7b84bd-9de9-4c0c-8fc5-3a70ae74e36c 00:08:52.030 --> 00:08:57.100 Uhm, but the best questions to ask and to a client or internal, NOTE Confidence: 0.88661325 d87be1b9-05ba-4e61-8f43-5a7d8f581be6 00:08:57.100 --> 00:09:00.220 especially if it's management. What are my priorities? NOTE Confidence: 0.88904065 3c8cafe7-bbef-4ee2-8119-1ee33a1df417 00:09:01.930 --> 00:09:06.018 And it's good to define that for yourself as well as if you are NOTE Confidence: 0.88904065 ffc5702d-427a-447c-b1e0-f852ab1fc701 00:09:06.018 --> 00:09:08.646 working with developers. OK, well, what's the this team NOTE Confidence: 0.88904065 9c0405d6-5b0b-47f2-8c81-20570247d92f 00:09:08.646 --> 00:09:11.566 members priority? Or what's my priorities are set for this NOTE Confidence: 0.8568524 b2171011-11f1-4110-9da0-3e5e29db3e23 00:09:11.566 --> 00:09:14.338 person? Because if you, especially with clients, if you NOTE Confidence: 0.8568524 79978924-4889-40a6-8046-f22139f655ce 00:09:14.338 --> 00:09:16.769 make them choose a priority Mail like, well, everything is a NOTE Confidence: 0.8568524 9722d4e9-33d4-40fb-b41c-295e9f5e8b62 00:09:16.769 --> 00:09:19.642 priority. Think we're just going to do it at our pace and then NOTE Confidence: 0.8568524 e0d2360c-1aca-4945-b81c-3350b602b14a 00:09:19.642 --> 00:09:22.515 you will just be happy with what you get. Then they get wool. NOTE Confidence: 0.8746326 f90f8fad-7e0d-4f77-b5ba-bcff6f982769 00:09:24.030 --> 00:09:25.272 Oh, do you want to make NOTE Confidence: 0.7698672 dd8d697e-68f1-4473-8b11-a929dee4da27 00:09:25.272 --> 00:09:28.088 priorities now? OK, that's what I thought, so will do NOTE Confidence: 0.7698672 942d9215-fe52-4956-8424-4c96b87408a6 00:09:28.088 --> 00:09:29.762 this first with that second will do this third. NOTE Confidence: 0.887169 4949e0c7-1503-4a79-9ede-46741278b1b3 00:09:31.380 --> 00:09:32.499 Then with management. NOTE Confidence: 0.8922304 47b31225-7878-43cb-94a3-7566e0791cc8 00:09:33.130 --> 00:09:36.900 It's always one of those things where you get into a meeting and NOTE Confidence: 0.8922304 62fafcba-b952-4c91-9464-0d846c1327e1 00:09:36.900 --> 00:09:40.960 it's like drinking out of a fire hose and you have 8 action items NOTE Confidence: 0.8922304 a3c919b3-5e42-4b27-a5e0-18e8f4230ac9 00:09:40.960 --> 00:09:42.700 and you're just like, oh, uh. NOTE Confidence: 0.8772607 cba92aa4-6d87-48b2-ae0f-63143abb2fb1 00:09:43.530 --> 00:09:46.715 That's when I go. OK, so yeah, I have this this, this, this, NOTE Confidence: 0.8772607 810c3f89-a4b6-41ad-865e-3b69759f0f5f 00:09:46.715 --> 00:09:49.900 this, this, this and best do. What order am I supposed to do NOTE Confidence: 0.8772607 4838154a-cbfe-401d-9d1e-2b1171bc8170 00:09:49.900 --> 00:09:50.880 those in for you? NOTE Confidence: 0.93259823 22538de7-8231-45b4-888e-0cdb754c8aba 00:09:52.260 --> 00:09:55.428 Yeah, and then that helps me figure out exactly where I'm NOTE Confidence: 0.93259823 dfd52e08-d0c0-45f6-992d-db94a5ed9e14 00:09:55.428 --> 00:09:59.460 going, what my next steps are, and it helps me not to have to NOTE Confidence: 0.91817546 0a2f4370-5936-4f74-8be4-d3edd10a8f1a 00:09:59.460 --> 00:10:02.505 go back. And look at this to figure out you know what it's NOTE Confidence: 0.91817546 ee494afb-5175-44a0-8bdc-c35f13f7904e 00:10:02.505 --> 00:10:05.300 going to be. I'm going to make them decide my priority so I NOTE Confidence: 0.91817546 7c751954-a4ca-4312-af2d-9472e2680456 00:10:05.300 --> 00:10:06.375 don't have to do it. NOTE Confidence: 0.81484544 49ed023b-673b-4759-b97f-a228b0cc0f5d 00:10:06.950 --> 00:10:07.640 Gotcha. NOTE Confidence: 0.8845599 047d383e-2bf5-4417-85b1-4aecf106d3b8 00:10:08.890 --> 00:10:12.046 And then also, what is the deadline? Uhm, when do you need NOTE Confidence: 0.9117865 ca8b20cb-9382-43e6-b915-231dd0cff4ac 00:10:12.046 --> 00:10:15.880 this by? Is always a good thing to ask both clients and NOTE Confidence: 0.9117865 a933d832-3742-4193-980f-b22ef0b68c92 00:10:15.880 --> 00:10:18.072 management because that will help you determine your NOTE Confidence: 0.9117865 c0f40138-c006-46a2-9716-eca3faf63ea6 00:10:18.072 --> 00:10:21.086 priorities as well to make sure that your meeting the deadlines NOTE Confidence: 0.9117865 44f2b935-9df6-45c9-ba2f-357eadd48562 00:10:21.086 --> 00:10:22.730 that you need to get to. NOTE Confidence: 0.8556071 9f6a6c4a-e6f4-4c67-8c2d-84b7ae6d3beb 00:10:25.380 --> 00:10:29.064 I don't ask those questions enough and I asked him a lot. NOTE Confidence: 0.9238734 b984f39d-93ba-463e-9433-6a773a464f51 00:10:30.990 --> 00:10:37.145 Uh. The other thing I have is do not do not just say yes to a NOTE Confidence: 0.91573244 ea5e6c02-2f53-4c8b-8a67-39d8b5667025 00:10:37.145 --> 00:10:41.215 client. Don't feel like you, we're not sales. We're not NOTE Confidence: 0.91573244 ac6a9500-be72-465c-a6c4-184456ff16bf 00:10:41.215 --> 00:10:44.230 customer service. We are project management. We are managing NOTE Confidence: 0.91573244 a7469ce7-e8fb-43d6-af08-23c9390e87df 00:10:44.230 --> 00:10:48.250 their projects. We are not there to just make them happy where NOTE Confidence: 0.91573244 1fe07bf2-7e13-4764-87f2-2e9a80df7295 00:10:48.250 --> 00:10:51.600 there were there to make them successful. And sometimes that NOTE Confidence: 0.91573244 b6341cb1-4115-47bb-b48f-562d1323d524 00:10:51.600 --> 00:10:52.940 takes ******* them off. NOTE Confidence: 0.87417567 78abd8a1-af2e-4f75-ae7a-34f758493aa6 00:10:54.110 --> 00:10:57.663 Uhm, but at the same time, when you're talking to a NOTE Confidence: 0.87417567 c78c0488-6c80-4519-b8ca-e44a4a48d232 00:10:57.663 --> 00:11:01.539 client, they can say I need this by Friday. OK, say you NOTE Confidence: 0.87417567 9bc7cf4e-9756-4e10-bd95-0886722b9537 00:11:01.539 --> 00:11:02.831 know, we cannot guarantee. NOTE Confidence: 0.82800794 9c008ffa-e021-4b6b-a064-096b68d96d11 00:11:04.390 --> 00:11:07.200 Some of our deadlines, but this is our target date. NOTE Confidence: 0.88601065 fb6a5483-813c-43de-a00c-a21e66e06813 00:11:08.680 --> 00:11:12.203 We will target for Friday if anything comes up. We may not be NOTE Confidence: 0.88601065 e817ec20-9b23-4429-abb4-a36c30878693 00:11:12.203 --> 00:11:13.287 able to get it. NOTE Confidence: 0.845177 718c64bc-ba5e-4538-afce-bbc2ea6b7696 00:11:14.650 --> 00:11:19.234 Mine people have is that we do not have set estimations. We're NOTE Confidence: 0.845177 7f6dd64a-f12c-4765-b6a7-75b031581ce7 00:11:19.234 --> 00:11:23.818 not a fixed bit company. We do not all write these down. NOTE Confidence: 0.7569941 8580bac3-04f4-4bf2-b5b8-81f0bcf5d3a4 00:11:38.630 --> 00:11:42.535 Yeah, we are not. We are affected company. We do not NOTE Confidence: 0.7569941 6b677d2d-3325-46b0-b8ca-0f8ecbdd4148 00:11:42.535 --> 00:11:45.730 guarantee timelines and clarity is a shared resource company. NOTE Confidence: 0.7949853 4f7c5d7b-83d6-4957-aeb1-bb18bbf46b6e 00:11:48.910 --> 00:11:51.700 By that, it means that. NOTE Confidence: 0.90724355 4d85eba5-46cb-4fa9-b1f5-173712e9796c 00:11:52.280 --> 00:11:55.129 People are like the people working on a single project are NOTE Confidence: 0.90724355 6b94feef-ce2f-426a-9295-c53e6c85b1fe 00:11:55.129 --> 00:11:57.978 probably working on two or three other projects as well, so NOTE Confidence: 0.90724355 6978d8a5-611f-4abf-9d7c-8de007001550 00:11:57.978 --> 00:12:01.086 letting a client know that up front saying hey, I'm a shared. NOTE Confidence: 0.90724355 ed79df47-07c5-4eb6-b0d8-85c6c14ecaeb 00:12:01.086 --> 00:12:04.194 I have a shared resource. I had this recently at the client NOTE Confidence: 0.90724355 7635eb13-1bf0-49c8-9e26-a47a53116b09 00:12:04.194 --> 00:12:07.820 would like hey I need this this, this and this and like OK just NOTE Confidence: 0.90724355 171f9ca9-50f4-48c5-91cd-fcaa571a32f8 00:12:07.820 --> 00:12:10.669 so you know I'm a shared resource. I have nine other NOTE Confidence: 0.90724355 f669e027-7f65-402a-8e3a-a6975b309a64 00:12:10.669 --> 00:12:14.295 clients that I need to take care of so I'm glad to get this NOTE Confidence: 0.90724355 14727531-153d-45fa-9b2e-db0f08c79b35 00:12:14.295 --> 00:12:17.403 information for you, but I want to make sure that I'm setting NOTE Confidence: 0.90724355 557f087c-e4bd-4140-ae57-ce712a54d493 00:12:17.403 --> 00:12:19.993 this expectation that they may not come until next week. NOTE Confidence: 0.86648756 77a556f8-594b-4d66-ac6f-658012160a6b 00:12:22.690 --> 00:12:26.036 We need this by Friday I will get you a draft by Friday. Will NOTE Confidence: 0.86648756 344775ef-9d0e-4864-8f23-32600f49aadd 00:12:26.036 --> 00:12:27.470 that be good enough for you? NOTE Confidence: 0.91630536 96c377c0-5a10-454a-85f6-2875b7d96443 00:12:28.290 --> 00:12:31.865 And the answer was yes, but I did not guarantee that I'm going NOTE Confidence: 0.91630536 cb467aef-d082-4e61-9385-5f331439d810 00:12:31.865 --> 00:12:35.440 to get you what you wanted by Friday I will get you something NOTE Confidence: 0.91630536 721cb040-4a78-4a15-8bf9-7287759c0cb1 00:12:35.440 --> 00:12:39.015 by Friday, yeah, but it's always a good thing if you don't know NOTE Confidence: 0.91630536 b96c4bc7-ac59-47a3-840b-a82bdf32fc50 00:12:39.015 --> 00:12:42.865 exactly what all is going on, it's it's very easy to say for a NOTE Confidence: 0.91630536 f075a132-8b69-470e-b38f-cb0b009c5389 00:12:42.865 --> 00:12:45.615 project manager. You know. I'm not sure about all the NOTE Confidence: 0.91630536 4c9501c5-9df0-4e48-bead-4799d4bbb8fd 00:12:45.615 --> 00:12:48.640 requirements on that, but I'm glad to get more information to NOTE Confidence: 0.91630536 5c9f3ec0-4911-490f-b0f1-c32c5c0f4922 00:12:48.640 --> 00:12:52.490 you. Yeah, let me get in touch with my team. Let me figure out NOTE Confidence: 0.91630536 4a20da79-2835-446c-bc94-ea91ac145960 00:12:52.490 --> 00:12:56.340 what's going on and then I will get that to you. I will target NOTE Confidence: 0.91630536 84747540-9e3e-43a2-b418-99cb379f1604 00:12:56.340 --> 00:12:58.265 to have an answer for you by. NOTE Confidence: 0.88503987 a03801b8-0020-471b-b1e3-0b21e9161d8f 00:12:58.360 --> 00:13:01.779 This date and then that answer might be hey, we have a meeting NOTE Confidence: 0.88503987 418d49bb-5c57-404b-b2e7-69e2d7fa2807 00:13:01.779 --> 00:13:04.672 set up at this time and then that's where we'll actually NOTE Confidence: 0.88503987 5d7600a0-7a9c-40cc-8c55-b5a9d90c8674 00:13:04.672 --> 00:13:07.565 figure this out and I'll get more information for you, Yeah? NOTE Confidence: 0.89071727 e10daba0-775c-4cb2-99b4-1d72eae2190e 00:13:08.690 --> 00:13:11.340 So sometimes that irritates clients, but at the same time, NOTE Confidence: 0.89071727 87f0ab85-23b1-48fe-8ba3-6bc33bbfc27f 00:13:11.340 --> 00:13:13.460 as long as you're communicating with him and NOTE Confidence: 0.89071727 687fb290-c8af-4312-a46b-f594a140a8fe 00:13:13.460 --> 00:13:16.110 letting them know it's way easier to irritate them, then NOTE Confidence: 0.89071727 26ee6292-bd51-451f-9d69-d4fa5e41f3e6 00:13:16.110 --> 00:13:19.290 then it is to have them like three days later. Like you NOTE Confidence: 0.89071727 86e8434a-61ea-486e-ad2e-50c33dd33617 00:13:19.290 --> 00:13:22.735 said, you're going to get this thing like you know I said I NOTE Confidence: 0.89071727 28234ac2-0e20-42c4-af48-53ba15cd3162 00:13:22.735 --> 00:13:25.915 would get you an answer right now. It gives you an answer NOTE Confidence: 0.89071727 fe4ecce9-b4c9-4c25-8d65-07b048e941df 00:13:25.915 --> 00:13:29.095 and then you didn't get him an answer. And then there like NOTE Confidence: 0.89071727 359e6f9f-1977-42a4-bd3a-2e9b5492fc0b 00:13:29.095 --> 00:13:31.215 freaking out. Yeah, I've always better just to. NOTE Confidence: 0.9030483 9e9762be-e741-4b30-b214-bad434d95eed 00:13:32.820 --> 00:13:36.156 You know, give them an answer they don't like, then no answer NOTE Confidence: 0.89270484 20b50a95-96fd-4683-ae8d-7edab4b05940 00:13:36.156 --> 00:13:41.260 at all, yeah. A great if they're like, well, we need this done. NOTE Confidence: 0.89270484 3dbbabdf-439f-4494-a41a-54f2208f1e48 00:13:41.260 --> 00:13:46.244 OK, well let me look into that and get back to you because that NOTE Confidence: 0.89270484 b8fde23b-6bf9-4d15-b7da-66c07103f8d0 00:13:46.244 --> 00:13:50.872 may be out of scope. That may need a change. Request that you NOTE Confidence: 0.89270484 8a1651e8-244c-4e6c-bd0e-d62b3540abcc 00:13:50.872 --> 00:13:54.076 know. That requirement may interrupt with parts of the NOTE Confidence: 0.89270484 ab8731f5-b74d-4cf5-a7f3-fcf5ffaa1a00 00:13:54.076 --> 00:13:57.280 platform that would cause a major customization, but it's NOTE Confidence: 0.89270484 4c31f148-b667-42ca-865a-d33a0637fedc 00:13:57.280 --> 00:14:00.484 really strange and especially on stuff projects, the e-commerce NOTE Confidence: 0.89270484 4b999425-b642-4833-8560-737a53350f29 00:14:00.484 --> 00:14:04.400 projects is we do those with a customized format, so we NOTE Confidence: 0.89270484 6673ef7b-c8c9-4a4f-af75-1e1201ba72dd 00:14:04.400 --> 00:14:08.316 actually change our source code to allow distances with a with. NOTE Confidence: 0.89881575 67420ee2-cb42-4532-9711-f212459a2235 00:14:08.400 --> 00:14:12.200 Unique business models to have an in Commerce platform that NOTE Confidence: 0.89881575 de715b59-eb36-43de-8cb9-42643db9b798 00:14:12.200 --> 00:14:16.000 works for them. That's our bread and butter. That's what NOTE Confidence: 0.89881575 9a22b288-65af-43ac-81bc-df447d0b4227 00:14:16.000 --> 00:14:19.800 we started with and that's why clarity is around. Because NOTE Confidence: 0.89881575 80a55b6b-3e5d-4dde-9d40-212c7be6558e 00:14:19.800 --> 00:14:23.220 because we offer a customized platform for a typical NOTE Confidence: 0.89881575 40055d0d-2bcf-4a4d-836d-8cdb6c9af1e3 00:14:23.220 --> 00:14:23.980 business practices. NOTE Confidence: 0.932915 bb806e69-cdcb-4629-8e17-c886a481f206 00:14:25.360 --> 00:14:29.562 And so when we change things in our system and make NOTE Confidence: 0.932915 ed413119-faee-421f-a870-b66c914f0478 00:14:29.562 --> 00:14:30.708 customizations and adaptations. NOTE Confidence: 0.9391563 c368d24e-3f4b-40d6-a6e8-0a9d0182e8a2 00:14:31.600 --> 00:14:34.040 It's very likely sometimes that NOTE Confidence: 0.90200096 3cfe19b5-0222-4e41-9190-d359fc57d35d 00:14:34.040 --> 00:14:38.710 are changes. Will not allow her. Will make changes in other parts NOTE Confidence: 0.90200096 798ad792-a719-4be1-a2cd-25b6a441ca20 00:14:38.710 --> 00:14:41.509 of the platform that aren't seen. So regressions are NOTE Confidence: 0.90200096 bcca1741-467e-4255-a74e-a3c34191951f 00:14:41.509 --> 00:14:45.241 something that do happen and we try to prevent those. All we NOTE Confidence: 0.90200096 f31ca024-dca7-4519-8d1f-3a37fc446332 00:14:45.241 --> 00:14:48.662 can. But in the end, if the client requested something and NOTE Confidence: 0.90200096 60aecf6c-be03-482f-8994-8a23dcc4f377 00:14:48.662 --> 00:14:53.016 said Hey we want this change, we can say OK, well, this is what NOTE Confidence: 0.90200096 a6c3a775-8e16-48f0-ad82-6d47dd008a09 00:14:53.016 --> 00:14:56.437 we're estimating for the change. But this might also affect this, NOTE Confidence: 0.90200096 222890a9-50b1-4331-b2c5-f38a1758250b 00:14:56.437 --> 00:15:00.169 this and this. And then when they come back in like, well, NOTE Confidence: 0.90200096 5fbd891c-3849-40d6-9fa2-02f7efd54d5f 00:15:00.169 --> 00:15:03.590 this isn't working. Yeah, we told you that might happen. So NOTE Confidence: 0.90200096 f2bca957-3915-440a-b21d-e8714a4efb4b 00:15:03.590 --> 00:15:06.389 here's your new change. Request to get that fixed. NOTE Confidence: 0.93044055 16cfca2d-7f48-43c2-a8f1-aad189c4075a 00:15:06.810 --> 00:15:10.050 And it's always good to speak honestly and clearly to all of NOTE Confidence: 0.93044055 ed0bfbdc-a47b-499b-859e-c35695898437 00:15:10.050 --> 00:15:13.830 your clients to say if you don't know it's OK to say I don't NOTE Confidence: 0.93044055 bec82633-5461-4c0e-b48a-1d9a22cc92b6 00:15:13.830 --> 00:15:17.610 know. I'm not 100% sure. Let me go back with the team and find NOTE Confidence: 0.89553404 0aafadab-efde-4cf1-baff-03a7f4967f42 00:15:17.610 --> 00:15:22.070 out. Yeah, there's nothing wrong with saying that on a call Ann. NOTE Confidence: 0.89553404 76b9213e-d29c-4d08-bb9c-1d81ba7137d2 00:15:22.070 --> 00:15:25.370 If the client gets irritated about you saying that, say, OK, NOTE Confidence: 0.89553404 e36213b5-26c8-4ab1-9c1a-b3212859f76b 00:15:25.370 --> 00:15:29.270 well I can give you an answer, but if that answer is wrong, NOTE Confidence: 0.89553404 72a4653c-9f91-4f26-8407-fe20dd7071f2 00:15:29.270 --> 00:15:33.170 would you prefer me to correct it, or would you prefer me to NOTE Confidence: 0.89553404 640df4e1-3044-4e1c-a259-7f5f155470e9 00:15:33.170 --> 00:15:37.070 get the correct answer the first time? Do not feel like you are NOTE Confidence: 0.89553404 443bb60c-bfda-4fad-8246-cb85047f09d5 00:15:37.070 --> 00:15:40.670 pressured in a corner and have to give an answer. Yeah, it's NOTE Confidence: 0.89553404 6b086278-85b1-4891-a127-38580bd089fc 00:15:40.670 --> 00:15:44.870 almost like you have to tell me if this will be done by Friday. NOTE Confidence: 0.89553404 c0458d38-95b6-4347-a15f-63bbd401b433 00:15:44.870 --> 00:15:48.770 I didn't say I am not allowed with my with my job here. NOTE Confidence: 0.90588194 a33beb3d-ecb8-49f9-b1c7-ba15ade71b08 00:15:48.770 --> 00:15:51.469 Clarity. I am not allowed by management to guarantee a NOTE Confidence: 0.90588194 e421ffbc-9a0c-4258-97f1-3537ec52c806 00:15:51.469 --> 00:15:53.979 timeline. If you would like to talk to management with NOTE Confidence: 0.90588194 84dda5f8-ba7d-4220-93e4-c5cdc64aa225 00:15:53.979 --> 00:15:56.489 about it an escalate that to get a guaranteed timeline NOTE Confidence: 0.90588194 9e5b2576-a76c-4148-9166-b14b25c0e6db 00:15:56.489 --> 00:15:59.501 that would have to come from then would you like me to NOTE Confidence: 0.90588194 a0b5b2d9-0f96-4d84-8577-fb314bac5223 00:15:59.501 --> 00:16:01.007 set up a meeting with them? NOTE Confidence: 0.8583554 75a1a36a-49ce-4b84-a0fc-166ae0b75eac 00:16:02.760 --> 00:16:06.413 I don't feel that I'm like no, I said no. When people like, NOTE Confidence: 0.8583554 64944cbf-b6fa-4c25-8600-ecdb764ccf36 00:16:06.413 --> 00:16:09.785 well, we don't think we should pay for that. OK that's fine, NOTE Confidence: 0.8583554 06b53e4f-0d45-4ddf-a87b-21574aed796c 00:16:09.785 --> 00:16:12.876 but as the time in materials company I'm required to make NOTE Confidence: 0.8583554 dfca61ba-f362-4741-90cd-7b1ad49bfd6c 00:16:12.876 --> 00:16:15.967 sure that everything is logged the project for all work that NOTE Confidence: 0.8583554 07e083fe-1d51-4929-987b-e2aab9030fab 00:16:15.967 --> 00:16:17.372 is done within our company. NOTE Confidence: 0.87563366 1511e754-984b-4169-8faa-927413b17c77 00:16:18.750 --> 00:16:23.118 Thanksgiving and I do not have the power or the ability to the NOTE Confidence: 0.87563366 29fa473e-8995-4223-8de2-763e0ddda9bc 00:16:23.118 --> 00:16:26.814 authority to grant any credits. If you want any credits, you're NOTE Confidence: 0.87563366 01a25de2-9715-4575-89fc-d16511b9a0a7 00:16:26.814 --> 00:16:30.846 going to have to go through management and I can plead your NOTE Confidence: 0.87563366 c0eaef4b-3061-4ce2-84a9-48c2c3914d59 00:16:30.846 --> 00:16:34.878 case with them, but there is no way guaranteed. And if they're NOTE Confidence: 0.87563366 f36313ed-1492-4d4f-895b-89c4a7e11473 00:16:34.878 --> 00:16:37.902 given there a goodwill credit from clarity's, they're not NOTE Confidence: 0.87563366 acf60c58-622a-44a2-8f1c-363e2419006a 00:16:37.902 --> 00:16:39.582 there. Something that we give. NOTE Confidence: 0.93026906 30fb0217-afc0-450a-b52b-f1763d36b234 00:16:40.260 --> 00:16:41.990 And we could take away. NOTE Confidence: 0.89504904 67b14908-c661-43a1-ba01-444324d2ab35 00:16:42.560 --> 00:16:45.170 Those those are the hardest things to talk about clients NOTE Confidence: 0.89504904 87f589c8-a51a-4761-b3b0-763a509b2dd5 00:16:45.170 --> 00:16:48.563 with, but they are the get it in your head where type of NOTE Confidence: 0.89504904 85734fed-b6a9-4ff8-8f79-64f00ae05d94 00:16:48.563 --> 00:16:51.173 materials company. I am not allowed to make any credits. NOTE Confidence: 0.89504904 90318945-265e-42cb-883e-72a0cc571844 00:16:51.173 --> 00:16:54.305 Yeah I will have to go to management and then they will NOTE Confidence: 0.89504904 ea0f3161-1e7e-442a-abfb-30e9244027af 00:16:54.305 --> 00:16:57.437 have to decide. Don't even let them think that has anything to NOTE Confidence: 0.89504904 35b53163-25d4-4f13-b727-71d43b694396 00:16:57.437 --> 00:17:01.613 do with you. It's all I can tell me what you want. Do you want me NOTE Confidence: 0.89504904 85a41951-9b2f-4f5a-bdf8-2fff0e531fcc 00:17:01.613 --> 00:17:03.440 to set up a meeting with them? NOTE Confidence: 0.85810924 c55fab35-f93d-48ac-a1c4-d9af6846f1c5 00:17:04.440 --> 00:17:07.185 They're asking to do some outside of business practice. NOTE Confidence: 0.85810924 1307f180-ab19-43da-b569-e5dd6c7c65b3 00:17:07.185 --> 00:17:10.540 That's a management decision. Let me set up that. So next NOTE Confidence: 0.85810924 7da6dac7-be2f-4c60-8b54-f50d61b65da2 00:17:10.540 --> 00:17:14.200 thing on The thing is just kind of like scheduling meetings and NOTE Confidence: 0.85810924 fa4bce46-fc00-44b7-897f-825b157a9fce 00:17:14.200 --> 00:17:16.335 going through that information for scheduling internals. NOTE Confidence: 0.8667916 5f4d97ca-1217-4907-a9ea-86af27c3c2c7 00:17:17.900 --> 00:17:22.229 You been set up so that you can see other team members calendars NOTE Confidence: 0.8667916 1fbda990-ab77-4d6c-89c6-e0f33a0d9dda 00:17:22.229 --> 00:17:26.225 yet? Yeah, I've uh, I've just been like adding people one by NOTE Confidence: 0.8667916 24d85b7b-c3a0-4c73-95f7-760298fb3a3b 00:17:26.225 --> 00:17:28.223 one so I can see it. NOTE Confidence: 0.8733039 325b4d78-a039-4892-ba9b-fa89f5ffcbb4 00:17:29.760 --> 00:17:33.634 OK, so you're just kind of sending the stuff so you can see NOTE Confidence: 0.8733039 7d1d7b09-cbe6-41d3-8de2-83054fb769b6 00:17:33.634 --> 00:17:35.124 it and modify it, yeah? NOTE Confidence: 0.847386 19ce7bc1-6775-4301-93e5-f1ea064c0c32 00:17:35.970 --> 00:17:39.012 Great then that is the whole thing that I NOTE Confidence: 0.847386 8ab39157-f16d-45ee-a65f-283e54a6cd3c 00:17:39.012 --> 00:17:40.702 don't have to do, yay. NOTE Confidence: 0.8246277 084a9b5e-acb6-4991-b33a-710e78b11d9b 00:17:42.630 --> 00:17:45.254 Do you have the teams meeting plugin installed? NOTE Confidence: 0.8763399 0beb7162-40f2-486f-8c9f-c324e06f574a 00:17:46.850 --> 00:17:52.050 Up in outlook, yes, I think so. It's like when you create the NOTE Confidence: 0.8763399 e7d94d79-9d5d-43d3-99ec-34e1a1f9338d 00:17:52.050 --> 00:17:57.650 meeting and you just there, like the icon that pops up so you can NOTE Confidence: 0.8763399 c48cf27b-92ac-4147-bbc7-9159d6a831f0 00:17:57.650 --> 00:18:00.050 make it a teams meeting. Yeah, NOTE Confidence: 0.865671 479b33f4-64f6-4d15-852b-86fa80601b8e 00:18:00.050 --> 00:18:05.052 so. Oh, I'm trying to get it and it's going out on my screen. But NOTE Confidence: 0.865671 06a31e57-cd9e-4f50-b6b7-83a7c903e47b 00:18:05.052 --> 00:18:08.471 yeah, this one right here said you can just set up and clicking NOTE Confidence: 0.865671 6a32a448-fbf2-4365-b080-5b291664e241 00:18:08.471 --> 00:18:10.575 that there's a teams meaning that automatically populates. NOTE Confidence: 0.865671 dee70b81-8685-40cf-9343-bf24a74ccd39 00:18:10.575 --> 00:18:11.890 Yeah I have that great. NOTE Confidence: 0.87219775 6b726660-414a-44eb-9820-67baab3bde96 00:18:12.680 --> 00:18:14.906 Does that says you so much time? NOTE Confidence: 0.77879757 9a5e66e5-08b6-454c-b22b-8929ec255ea3 00:18:16.610 --> 00:18:19.548 A man, let's see. And you know how to set up the difference. NOTE Confidence: 0.77879757 beeaec44-9126-46c0-90d6-73f13098ecbd 00:18:19.548 --> 00:18:20.678 Trina recurring in a singular NOTE Confidence: 0.87517196 6bd35ad7-a78d-4d71-ad30-b37fe23a011f 00:18:20.678 --> 00:18:24.602 meeting, I'm guessing. Uhm, I think so, unless it might have NOTE Confidence: 0.87517196 49fcc4b5-2f1e-4239-b2bb-b0d56d3b6090 00:18:24.602 --> 00:18:29.226 changed. I haven't had to do it yet, so if you do need to set up NOTE Confidence: 0.87517196 64ce8cf4-5dce-4d82-9205-d6b5613957f9 00:18:29.226 --> 00:18:32.405 a recurring meeting, there is a recurrence thing right here, so NOTE Confidence: 0.87517196 9e39ce77-6c2e-4dad-888c-5eac7bc5943c 00:18:32.405 --> 00:18:36.451 you can click on that and then you can set up the data for NOTE Confidence: 0.75241697 30f28625-7382-4457-bdfa-4d186efb6830 00:18:36.451 --> 00:18:41.270 their. Cool, OK, that works. One note on this. I do NOTE Confidence: 0.75241697 2e68859b-a719-44b7-9bb6-1f3412aa9538 00:18:41.270 --> 00:18:43.120 usually do no end date. NOTE Confidence: 0.8433413 a5c5397c-04b3-4bd8-b156-d1f57401e5e4 00:18:44.460 --> 00:18:47.952 Salute an Nate which I never have had a client with an NOTE Confidence: 0.8433413 1c283502-f42f-4861-99a5-70f475cacf9c 00:18:47.952 --> 00:18:50.862 absolute and unfortunately but I see you can set those NOTE Confidence: 0.8433413 73512745-57d2-494f-8445-56cf5e5f114e 00:18:50.862 --> 00:18:53.190 up and then get that information in there. NOTE Confidence: 0.8737354 93816b2e-bc5f-49c2-8809-2ad4e76df3e2 00:18:54.850 --> 00:18:57.479 But yeah, if you have an end date sometimes, like projects NOTE Confidence: 0.8737354 4544f019-af03-45e9-9dcb-966db41ef38c 00:18:57.479 --> 00:19:00.347 will go along and then after 25 occurrences then the 26 degrees NOTE Confidence: 0.8737354 090f2014-b9b4-4de9-a55c-bcba3ab05588 00:19:00.347 --> 00:19:03.215 that you don't have a meeting and you put it on your NOTE Confidence: 0.8737354 bfccc2cb-f7ea-42f3-a042-09ca3fb9b634 00:19:03.215 --> 00:19:05.605 calendar. and I definitely didn't do that once it was NOTE Confidence: 0.8737354 73ac9511-6124-47df-96ac-cc2f889c0539 00:19:05.605 --> 00:19:05.844 terrible. NOTE Confidence: 0.73379874 2faccb53-bd74-4087-a342-22cd4c5b59df 00:19:10.130 --> 00:19:13.850 Yeah it was. It was bad client was purchased a. NOTE Confidence: 0.9217209 d1845fea-e425-40fc-8bf6-8bb167afb22e 00:19:14.570 --> 00:19:18.330 So I'm a scheduling assistant. Have you scheduled meetings with NOTE Confidence: 0.9217209 32e09e81-c441-4deb-915a-033fb99ce9e4 00:19:18.330 --> 00:19:19.834 multiple team members yet? NOTE Confidence: 0.61747485 a8ce7614-2fdd-4b11-a67a-71579befaee0 00:19:20.820 --> 00:19:22.780 Uhm, I have yes. NOTE Confidence: 0.77045435 7aa4f748-5fc7-4643-906d-d4e03fdd5fa0 00:19:24.830 --> 00:19:29.594 Viewers or the the schedule viewer or what it what it was NOTE Confidence: 0.77045435 a2efe444-bc07-4ab3-b999-2375c088c74a 00:19:29.594 --> 00:19:30.785 gone scheduling assistant. NOTE Confidence: 0.8913995 67a5ed5f-dd2c-43ac-bd84-312122643522 00:19:32.410 --> 00:19:36.310 Assistant OK, so if you are doing this and I'm NOTE Confidence: 0.8913995 fa974b34-95f1-4e09-a85d-6f210adf36c3 00:19:36.310 --> 00:19:40.600 adding you in here and I'm gonna show it, example of NOTE Confidence: 0.8913995 93459611-cc07-4020-a31a-48cf70c890db 00:19:40.600 --> 00:19:42.160 someone that's really hot. NOTE Confidence: 0.94344944 ddfa8914-ecab-4ea8-92a5-e8ff2486b9f3 00:19:44.470 --> 00:19:49.030 Chris Roddick you can go in and you can actually see on their NOTE Confidence: 0.88042337 499969e7-37e6-46fc-b451-30d828a096b6 00:19:49.030 --> 00:19:52.541 calendar. When they're available, which Chris Redick is NOTE Confidence: 0.88042337 7025ccf0-7f4c-4417-b812-1466b4c45308 00:19:52.541 --> 00:19:56.094 just never available. Yeah, I'm like 4 months in advance like NOTE Confidence: 0.88042337 380bcb4c-34a5-4c39-9ddf-955ae6eddfae 00:19:56.094 --> 00:19:57.386 he's I don't know. NOTE Confidence: 0.8416717 165b7d4f-ec31-4df3-acd1-a8abac6fa3eb 00:19:58.050 --> 00:19:59.814 Some famous hair salon studio or NOTE Confidence: 0.9143781 4724d51e-2ee4-4f97-8393-a40d0ed46cb2 00:19:59.814 --> 00:20:03.658 so. But anyway, so you can actually see where everyone's NOTE Confidence: 0.9143781 17fa992c-db7b-44fe-a1e1-3ad20158e05a 00:20:03.658 --> 00:20:07.278 meetings are and what is available. So if you're looking NOTE Confidence: 0.9143781 5740d7f0-3c22-4c2e-9241-c75585e38ac0 00:20:07.278 --> 00:20:12.708 for a time that you want to make sure that you can get all of NOTE Confidence: 0.9143781 b7770521-ccb8-494f-bb6a-aff6bd8c92a8 00:20:12.708 --> 00:20:16.690 these people on board, like for Chris Reddick, you know you NOTE Confidence: 0.9143781 9251cae8-1607-4700-9a0f-7e61af6fbdde 00:20:16.690 --> 00:20:21.396 might need to wait until 9:30 on Wednesday. But oh, wait, I'm not NOTE Confidence: 0.9143781 6bb76e06-e40e-47fd-9276-b2e52f274a3f 00:20:21.396 --> 00:20:25.740 available then. So then you gotta go back over. And this is NOTE Confidence: 0.9143781 e58be19c-55da-4499-a538-79ee4946baed 00:20:25.740 --> 00:20:30.084 the worst part of trying to schedule. Yeah, OK, so 1:30 on NOTE Confidence: 0.8870877 55cffd3e-683d-4858-80d1-537570668a0b 00:20:30.084 --> 00:20:33.990 Tuesday. Great, we can do that sometimes that's how you have NOTE Confidence: 0.8870877 4c0b9e65-76c6-464d-84ef-fb4420ca364d 00:20:33.990 --> 00:20:36.278 to schedule meetings. Just because I there, especially NOTE Confidence: 0.8870877 8c9836ca-c5df-43c4-8703-984c4ac90550 00:20:36.278 --> 00:20:39.996 Chris and Kevin get bogged down with a lot of meetings. Some of NOTE Confidence: 0.8870877 2633d1e0-6707-473a-8039-83ad33975f7b 00:20:39.996 --> 00:20:43.714 the other managers Eric and CB get that way as well so that NOTE Confidence: 0.8870877 644748e9-a6f4-4011-9612-f19fe9380b81 00:20:43.714 --> 00:20:48.004 this is a good tool to help you go in. and I don't use it NOTE Confidence: 0.8870877 a0e6619a-e93e-4120-9441-4bb39a057c76 00:20:48.004 --> 00:20:51.436 enough. I'm supposed to use it better than I do, and sometimes NOTE Confidence: 0.8870877 1ba387ce-3035-43a2-a690-1cdb10dadfc6 00:20:51.436 --> 00:20:54.868 I just scheduled meetings and feel like I have a meeting. I'm NOTE Confidence: 0.8870877 5be7aa28-6d03-4d39-b5d5-c6743f960440 00:20:54.868 --> 00:20:58.300 like I should have seen that, but I didn't. 'cause I'm trash, NOTE Confidence: 0.8870877 55ef4d54-fd68-4da6-bd66-8c64d9a2fc4b 00:20:58.300 --> 00:20:58.872 it's fine. NOTE Confidence: 0.86831677 1a6d9c76-00f5-4a13-a157-fcbaa1a14a88 00:21:00.610 --> 00:21:04.458 Yeah, that's a good way to go through and just see to make NOTE Confidence: 0.86831677 0e258b74-ebae-47c2-bc55-4dd6b412cb3a 00:21:04.458 --> 00:21:07.418 sure that everyone that you're scheduling the meeting board can NOTE Confidence: 0.86831677 d1f16778-98d2-421e-8947-b748300ac57c 00:21:07.418 --> 00:21:08.602 be available. OK, cool. NOTE Confidence: 0.87847334 0614e81a-b507-4ea8-8ea7-af7997736533 00:21:09.480 --> 00:21:13.242 A scheduling meetings for Kevin and Chris. Is anyone been over NOTE Confidence: 0.87847334 e39c6d22-62b9-4c42-9844-826bd926b5a8 00:21:13.242 --> 00:21:14.268 this with you? NOTE Confidence: 0.90843385 61cba261-a46d-421e-be04-b7efb77c194c 00:21:14.840 --> 00:21:19.592 I think Daniel showed me at least Chris is calendar. How the NOTE Confidence: 0.90843385 dd6da826-8da7-49ab-9862-25238fde7342 00:21:19.592 --> 00:21:22.760 idea ideal situation program is have all red? NOTE Confidence: 0.8111658 c52119e5-c9ab-445e-a0a8-68a2be48b8ba 00:21:23.350 --> 00:21:27.266 Uhm, and then the green is tentative yet or yellow is NOTE Confidence: 0.8111658 b2fc4711-0f54-4136-813e-aade82efcfd6 00:21:27.266 --> 00:21:31.538 tentative. Missed an blue is for like review meeting so the one NOTE Confidence: 0.8111658 0c09a215-7419-451f-9ba9-3ccb9abc4989 00:21:31.538 --> 00:21:36.522 thing you want to do on here and I changed some of these that NOTE Confidence: 0.8111658 0654b7af-3a54-46c0-8198-18e9441ab0d5 00:21:36.522 --> 00:21:39.726 they were weren't correct so we could fix them. NOTE Confidence: 0.86238104 8bcb67d8-3b85-47f7-aaaf-ddf6f13e7ce8 00:21:41.060 --> 00:21:44.564 Is the air so in air this is yellow meeting and yellow NOTE Confidence: 0.86238104 b3c42183-a90f-4c71-b6aa-fd9fc447ce6e 00:21:44.564 --> 00:21:48.068 meetings need to be show as free since the yellow meaning he NOTE Confidence: 0.86238104 d99e09a4-bfee-40d0-a8e1-e01fb568214b 00:21:48.068 --> 00:21:51.572 doesn't need to be there so there is fired meeting. Then it NOTE Confidence: 0.86238104 f5a06995-a38b-4fb4-a5b0-1ef8482e56f8 00:21:51.572 --> 00:21:55.660 kinda like you can kind of see how the bar changed on the far NOTE Confidence: 0.86238104 e11b02fb-cd23-45b2-8524-383d4b7dbc44 00:21:55.660 --> 00:21:57.412 left side there at the meeting. NOTE Confidence: 0.82600486 3968166d-0021-4fcd-b012-3a4eecac2bcf 00:21:58.840 --> 00:22:03.390 Early review over Patrick. Yeah, you gonna need to be there so I NOTE Confidence: 0.82600486 cfd5f522-9783-4c83-ba11-f80e53f6e50d 00:22:03.390 --> 00:22:06.190 usually don't send the invite the response but. NOTE Confidence: 0.8724911 94466fec-05ac-4c93-8284-b854a0857181 00:22:07.580 --> 00:22:11.672 And then you'll see there's a solid bar here. If there's a NOTE Confidence: 0.8724911 d32afe8e-d654-4949-99dd-08bbf152c260 00:22:11.672 --> 00:22:15.764 bars on the left side that are kind of buried, then that NOTE Confidence: 0.8724911 4bacbed4-b111-4610-b046-2abc0594c74f 00:22:15.764 --> 00:22:18.833 means he's tentative, which we don't like him having NOTE Confidence: 0.8724911 16548f57-5421-40d5-bcae-22e10c3a4d66 00:22:18.833 --> 00:22:22.243 tentative on his calendar because he's not going to show NOTE Confidence: 0.8724911 8ec4b180-518f-43ae-b783-443cd8311d09 00:22:22.243 --> 00:22:24.289 up if it's tentative anyway, OK. NOTE Confidence: 0.90807265 9c30e26a-fcf6-43a4-9b27-a0c1bf9bf681 00:22:25.670 --> 00:22:29.330 But then I it gives them. It gives everyone an idea of NOTE Confidence: 0.90807265 e7ca92c5-ad9e-4f24-b437-fcc9c6ddb74c 00:22:29.330 --> 00:22:32.075 making sure they have the right information there so. NOTE Confidence: 0.9187882 25bfa90e-02c3-48e6-8665-abe80194027b 00:22:33.250 --> 00:22:36.198 Uhm, this is from yesterday, so like he was in the NOTE Confidence: 0.9187882 412f1c1b-d914-4200-b696-01d2ea090ce2 00:22:36.198 --> 00:22:38.610 documentation meeting I did not accept that. That's my NOTE Confidence: 0.9187882 5d09148a-387d-46eb-947d-724845b2a48a 00:22:38.610 --> 00:22:38.878 fault. NOTE Confidence: 0.8738339 eb0adb75-4fa4-4853-9c2f-78011295b8de 00:22:40.030 --> 00:22:44.398 So there's any screwed that up again, so and then you just kind NOTE Confidence: 0.8738339 09365f59-1864-4ef7-923a-75aa0da901c7 00:22:44.398 --> 00:22:48.430 of go through like the working session with you then this can NOTE Confidence: 0.8738339 69423f25-957c-4059-b06c-0376db57f613 00:22:48.430 --> 00:22:52.462 be, uhm, yeah. We're definitely going to do that and accept and NOTE Confidence: 0.8738339 df444eb2-eb8a-4e87-a267-27a0572b7474 00:22:52.462 --> 00:22:54.142 do not send a response. NOTE Confidence: 0.8821604 cb949dcf-4a86-4177-925c-5148d3cbf460 00:22:55.370 --> 00:22:59.918 If there's a recurring meeting he's needing to be in, you can NOTE Confidence: 0.8821604 f4c57109-7c69-48da-8c13-d5567237fd3f 00:22:59.918 --> 00:23:01.813 schedule those two like the NOTE Confidence: 0.8946628 d44aba28-cbf5-4512-8703-f4c44d694cbb 00:23:01.813 --> 00:23:06.320 Sprint planning. When you go out, you can accept and then you NOTE Confidence: 0.8946628 39319276-21ef-4f84-b0f1-0f9c5ab24282 00:23:06.320 --> 00:23:09.389 have the occurrence and the series, so you can accept both NOTE Confidence: 0.8946628 8f7e64d4-f677-4bce-97d4-67749e65eecb 00:23:09.389 --> 00:23:13.574 or or not. If you need to. So if he's not regularly needed in the NOTE Confidence: 0.8946628 98a8894d-8691-4f81-9edd-835808922044 00:23:13.574 --> 00:23:16.922 Sprint Planning, but then like for this right now, we do need NOTE Confidence: 0.8946628 baec8ed1-b13e-4fce-a823-866fedf850a0 00:23:16.922 --> 00:23:18.875 you. You can change that on an NOTE Confidence: 0.62088513 09518815-764d-42d7-b99f-2d1fd884fdad 00:23:18.875 --> 00:23:20.880 individual basis. OK. NOTE Confidence: 0.8571866 77c8a45a-690f-458c-9772-ef3e7233df42 00:23:24.080 --> 00:23:28.601 And so there's that I'm the same thing with Kevin's calendar. NOTE Confidence: 0.92773986 06509cd2-b7b0-4908-a2a0-73fef130860a 00:23:29.530 --> 00:23:31.843 They're trying to make it so both of them. NOTE Confidence: 0.8440921 e1011d2d-f988-4298-ada1-cae411a62060 00:23:34.560 --> 00:23:38.485 Have the red, yellow and NOTE Confidence: 0.62082314 2d17b0e3-a0ce-4a34-8469-76f40b6f3d68 00:23:38.485 --> 00:23:41.790 blue. Set up OK. NOTE Confidence: 0.9158886 fa5328f4-cd9b-4808-aa91-206efb0efcf0 00:23:43.010 --> 00:23:47.399 It's not working and not every not everyone's doing it like NOTE Confidence: 0.9158886 65191f58-ba69-41a3-87bc-a424b3f4cd57 00:23:47.399 --> 00:23:52.586 kinda screwed it up but uh, yeah. So how do you change the NOTE Confidence: 0.9158886 3a25696f-ba53-4e28-83fb-635ca989a986 00:23:52.586 --> 00:23:54.182 color on their calendars? NOTE Confidence: 0.8343501 a62a0b27-71d3-4952-aafe-03c96d59dae2 00:23:54.870 --> 00:24:00.810 So you right click yeah, and then you go to the categorise. NOTE Confidence: 0.8343501 6477ffaa-e22b-45a7-8dfa-8ab1da738fb9 00:24:00.810 --> 00:24:03.780 Oh the colours there OK cool. NOTE Confidence: 0.8699289 f0c6b44e-e492-41c3-8e74-46080726f5e8 00:24:04.770 --> 00:24:08.070 Nice, I was like how is everyone doing this? Sending NOTE Confidence: 0.8699289 aae8bdfe-c444-439e-8157-7ff7beeca705 00:24:08.070 --> 00:24:12.030 the invites? How do they make it a certain color so that NOTE Confidence: 0.8699289 3de5a39e-5798-4831-9155-9bb44cab08ad 00:24:12.030 --> 00:24:15.990 helps a lot. Yeah, great look at me and being helpful and NOTE Confidence: 0.8699289 9dcebef2-42c2-4636-80d1-d8be871fafd7 00:24:15.990 --> 00:24:16.320 stuff. NOTE Confidence: 0.80748546 7825bdc3-89d3-45e5-af97-ec00e831dbc7 00:24:17.910 --> 00:24:23.480 This is great. I'm loving this alright? Um, external meetings. NOTE Confidence: 0.80748546 a1cec4c3-3106-4021-bf4a-44fd65a5604a 00:24:23.480 --> 00:24:25.151 Uhm usually I. NOTE Confidence: 0.913136 549928f4-22a6-4836-aae2-b1a9d665770f 00:24:25.890 --> 00:24:30.080 Um? If there's a meeting with, uh, with external clients or NOTE Confidence: 0.913136 84e756d1-fc91-443d-8422-ef92456ae048 00:24:30.080 --> 00:24:32.951 Whatnot, you want to make sure first that everyone can be NOTE Confidence: 0.913136 ef8f3c22-4de7-4453-a752-5278dde504b4 00:24:32.951 --> 00:24:35.561 available and you can do that using the scheduling assistant NOTE Confidence: 0.913136 59f4bffb-65c2-4e40-b0e6-99de9dda9d5e 00:24:35.561 --> 00:24:38.693 like I showed. You just wanna make sure that everyone is going NOTE Confidence: 0.913136 719da159-060e-4972-9000-ae40c635bf09 00:24:38.693 --> 00:24:41.303 to be available, and if someone's not going to be NOTE Confidence: 0.913136 a5abccfd-a6c1-4909-a80d-a5ed242609f6 00:24:41.303 --> 00:24:44.174 available in the timeline there looking for, you can say, hey, NOTE Confidence: 0.913136 176ad498-3e11-4e25-8a6a-5d83de45176f 00:24:44.174 --> 00:24:47.567 I'm sorry I can't get a meeting with Chris Radick at this time, NOTE Confidence: 0.913136 18ffda1d-3f1e-49c1-815c-7cb99249b330 00:24:47.567 --> 00:24:50.960 but I can get Kevin on the line if that will be OK. NOTE Confidence: 0.8665948 7d06d64b-e810-49d6-aba4-042f30a2f8ab 00:24:52.380 --> 00:24:55.278 Sometimes that you have to make adjustments like that, NOTE Confidence: 0.8665948 df9dc19a-0e40-4646-b2fd-7d57ae6249b6 00:24:55.278 --> 00:24:58.176 but I usually just give clients like three options. NOTE Confidence: 0.8860966 cc27a3bc-501f-4b6b-8d05-6f2d207f293a 00:24:59.660 --> 00:25:03.286 See this time this time are this time next week. Which one do you NOTE Confidence: 0.8860966 51ffc7ff-9915-45aa-9ab5-a8657d42f04e 00:25:03.286 --> 00:25:06.394 want? I don't say Oh given like nine options than thinking that NOTE Confidence: 0.8860966 6292295f-257f-4e2a-b92f-54405bd9047e 00:25:06.394 --> 00:25:09.502 they could pick like two or three. I'm like no, that's not NOTE Confidence: 0.8860966 104b2ec7-58c9-42d8-a321-c55e38f383cd 00:25:09.502 --> 00:25:12.092 how this works. We're not playing that game, not today. NOTE Confidence: 0.8120974 25139a1d-e299-4206-9523-9a23bee85cb0 00:25:13.720 --> 00:25:18.730 Um? So yeah, that's kind of how I do that, um? NOTE Confidence: 0.930989 0b8ffdee-11f7-4c11-80ef-db6cd5058c94 00:25:19.780 --> 00:25:22.750 Always adding comments into the meeting request so that meeting NOTE Confidence: 0.930989 19d02e8c-8649-4b43-bf99-2ef88d4d9464 00:25:22.750 --> 00:25:26.017 invitation is understood. This is something that I do with my NOTE Confidence: 0.930989 0b0f0192-632d-4480-a5de-4bb7e8f546df 00:25:26.017 --> 00:25:27.799 client meetings as well as my NOTE Confidence: 0.9384656 073ef64f-0de4-4517-b8a2-1fdeed7f3e18 00:25:27.799 --> 00:25:31.150 internal meetings. And so for example. NOTE Confidence: 0.8291857 345b6eb9-1082-4e78-b118-9d57ad319522 00:25:32.780 --> 00:25:35.673 The document we had so meeting was requested by Chris Roddick NOTE Confidence: 0.8291857 b724dc84-b5c1-422f-a7f8-a99b6061fe20 00:25:35.673 --> 00:25:38.303 during 5 Seven core focus being to review documentation. Next NOTE Confidence: 0.8291857 a2195692-6535-4325-87a7-55ca10dcff60 00:25:38.303 --> 00:25:39.618 steps for crystal and Kyle. NOTE Confidence: 0.89178485 2b205115-b90c-4a76-b7e4-6c34cd1bbe33 00:25:40.630 --> 00:25:43.690 Alright, so then, if anyone's like well, why am I in this NOTE Confidence: 0.89178485 127859ea-81e2-49b8-88c7-8ab4d6ec0c57 00:25:43.690 --> 00:25:46.750 meeting? Oh wait, I was in the core focus meeting and then NOTE Confidence: 0.89178485 52ed4734-d065-4a27-a067-5d23d598325e 00:25:46.750 --> 00:25:49.555 that's OK. Now I remember why we're doing this, and that's NOTE Confidence: 0.89178485 dbb6e2e8-1552-481f-9233-5801855e93cc 00:25:49.555 --> 00:25:51.850 really helpful for management because they don't remember all NOTE Confidence: 0.89178485 e7fbfe70-2c4d-4a98-8668-7c4c6240b73b 00:25:51.850 --> 00:25:55.165 the time what they actually ask for. So like you'll be like, OK? NOTE Confidence: 0.89178485 18d98974-f728-4819-a252-66325d35b751 00:25:55.165 --> 00:25:57.460 I'm going to schedule this meeting like why you're NOTE Confidence: 0.89178485 7a8cc1a8-e858-4c5b-8519-bf726e2b3594 00:25:57.460 --> 00:26:00.010 scheduling that meeting 'cause you told me too. And they're NOTE Confidence: 0.89178485 fd0ff01c-3e69-40dc-8e48-49e0264159d0 00:26:00.010 --> 00:26:04.090 like why? I don't know why you told me to do it. I just did it. NOTE Confidence: 0.87030274 8cc2cb76-d4ec-4b47-a4fd-558b40a74f42 00:26:04.880 --> 00:26:07.240 OK well can we move it? Yes, it's your meeting. NOTE Confidence: 0.87030274 ac1e2e50-bdf1-4b82-83fb-0420809df1ac 00:26:07.240 --> 00:26:08.420 You do what you want. NOTE Confidence: 0.84254146 8966f90c-634b-44c9-912f-454bf65f66ff 00:26:10.730 --> 00:26:15.234 Um, adding files, screenshots and agendas to meetings. NOTE Confidence: 0.91339046 804ee436-1f6c-4abe-85a9-1c726a95ecec 00:26:16.330 --> 00:26:21.582 So when you're going in, if you're going, if I was going to NOTE Confidence: 0.91339046 a3f21585-6bbc-467a-a681-0a48b1801a0d 00:26:21.582 --> 00:26:25.218 add in a meeting invitation or something for cat. NOTE Confidence: 0.84156936 2d6573f4-01ba-474a-a464-00cc6523ef06 00:26:26.410 --> 00:26:27.946 I can open just the one. NOTE Confidence: 0.1885196 028aef95-c666-4067-b57d-ff676a94c5e2 00:26:31.660 --> 00:26:32.010 No. NOTE Confidence: 0.8924204 ad25b7ac-3f17-4a0c-9d82-2f901e05f396 00:26:34.880 --> 00:26:39.620 And you can add in an individual meeting or an NOTE Confidence: 0.8924204 e96b3f2d-87f2-41cd-8e1c-375a7923b0a9 00:26:39.620 --> 00:26:42.464 individual attachment into this meeting invitation. NOTE Confidence: 0.8506027 fbfc0523-e1b6-4415-bffb-ad2b15fc172e 00:26:44.270 --> 00:26:48.164 And when you send the update, you'll have two options, right? NOTE Confidence: 0.8506027 cb25297a-5275-4a00-8229-91d371e86168 00:26:48.164 --> 00:26:51.350 I'm think I can cancel that Slimming. Oh books. NOTE Confidence: 0.7115139 1be6fa45-4a2d-485d-941d-4f68d5e74a6c 00:26:52.050 --> 00:26:56.236 Oh no, oh I'm gonna get there. NOTE Confidence: 0.690441 eef4db7b-dc57-429a-8209-7a663697273d 00:26:57.780 --> 00:26:58.830 To address that. NOTE Confidence: 0.6119847 99c7165f-25a1-43f3-af72-c53268e711b9 00:27:00.630 --> 00:27:02.358 I was a drug. NOTE Confidence: 0.91416115 5e9f62a9-c3b4-4c53-9991-915d509242a5 00:27:03.780 --> 00:27:05.748 I'm gonna pull that up again. NOTE Confidence: 0.7888964 8f149b4d-f441-4b48-b22c-d193731f7c9a 00:27:08.210 --> 00:27:09.596 And we're going to delete this. NOTE Confidence: 0.6097646 d57b8e69-25e9-44e8-9f25-1fce1ce128a8 00:27:10.460 --> 00:27:11.620 Remember attachment? NOTE Confidence: 0.86748046 a3a707fe-0974-46c8-a7a8-33d3af09b2fb 00:27:15.040 --> 00:27:18.433 So if I add someone else in there, then I can send update NOTE Confidence: 0.86748046 79aaaf78-9834-4557-8cf1-71f4d8b4da3b 00:27:18.433 --> 00:27:21.304 and then it will say updates to added or deleted attendees NOTE Confidence: 0.86748046 c0bd9c9b-096b-4706-8787-11862fad1e70 00:27:21.304 --> 00:27:24.436 are all attendees. I want to make sure to Add all attendees NOTE Confidence: 0.86748046 cb4869a4-01ee-45ea-b5bb-ff27c134b3fc 00:27:24.436 --> 00:27:27.568 and then you're just going to be invited to the meeting. You NOTE Confidence: 0.86748046 8f95de1c-a9af-4235-a613-04a84aa42f66 00:27:27.568 --> 00:27:31.483 don't have to go to OK, cool, no way you can kind of see how NOTE Confidence: 0.86748046 ed030758-56e8-4f54-abf2-15874012510b 00:27:31.483 --> 00:27:33.832 that works and I didn't just screw everything up. NOTE Confidence: 0.06950965 62f7e80f-57a1-426b-835a-c36d0b423fc9 00:27:35.590 --> 00:27:36.430 Um? NOTE Confidence: 0.91137695 b286a4d7-ab98-4634-b368-5c9be4679890 00:27:37.810 --> 00:27:41.554 So and you can add like if you're going to be discussing NOTE Confidence: 0.91137695 55304d56-41f6-48ba-b659-601b26f86a42 00:27:41.554 --> 00:27:44.986 files like a mapping document or data files or anything like NOTE Confidence: 0.91137695 025bbe16-c4ee-4693-a539-5eb0765d67bd 00:27:44.986 --> 00:27:48.418 that, you can add those into the meeting invitation. The project NOTE Confidence: 0.91137695 8861549c-ac29-4270-ac60-9e5633bf68c1 00:27:48.418 --> 00:27:51.850 status reports anything like that. You can add those into the NOTE Confidence: 0.91137695 b498effb-be7e-435d-9a52-7a1f31d1a012 00:27:51.850 --> 00:27:54.658 individual meeting for that meeting, so then the client NOTE Confidence: 0.91137695 34e41ef2-fd70-4079-8022-ebd67be612da 00:27:54.658 --> 00:27:58.402 knows what they're looking at an you can look at the information NOTE Confidence: 0.91137695 1d4e85d3-b990-4ece-a6d3-211695799b76 00:27:58.402 --> 00:28:02.770 you don't have to like pull it up, they can pull and then look NOTE Confidence: 0.91137695 3744a258-d400-41c5-87a5-219574a9ebb5 00:28:02.770 --> 00:28:06.202 at it. They can pull it up beforehand and then make NOTE Confidence: 0.91137695 bb8932b2-bb19-42fd-8126-5e2fbe90a156 00:28:06.202 --> 00:28:08.074 comments on it as you go. NOTE Confidence: 0.9159221 b92ba7e0-03e3-474b-be86-56937f15c94c 00:28:08.540 --> 00:28:11.704 Good to give them a heads up just that they kind of are on NOTE Confidence: 0.9159221 5e38d50c-9bd3-4328-9ee6-c649eb73bf34 00:28:11.704 --> 00:28:14.642 the same page and it let's them feel a little more in control NOTE Confidence: 0.9159221 2ba2aafd-f134-4051-b00f-c751924ce88b 00:28:14.642 --> 00:28:15.772 and I've gotten really good NOTE Confidence: 0.5548893 34f17d87-7df5-4268-ba29-2e21ebc0c050 00:28:15.772 --> 00:28:17.580 success with that. Cool. NOTE Confidence: 0.8580563 1b4e33f8-26ed-4e10-a633-b2bd58cd7843 00:28:19.070 --> 00:28:20.890 The importance of agendas. NOTE Confidence: 0.9216222 5a4f9f15-4442-4a4f-ae6c-3e58290fdf16 00:28:21.880 --> 00:28:26.209 Now we work in a company of people that will throw a meeting NOTE Confidence: 0.9216222 f553b061-e6e9-4fd3-ab11-05a4a4cb7df9 00:28:26.209 --> 00:28:28.540 off for 15 minutes for a pun. NOTE Confidence: 0.82172817 e3bf5ded-ab42-40c2-87b1-b75f0faa8706 00:28:30.970 --> 00:28:33.510 You're gay, you're like I'm not kidding like there's so NOTE Confidence: 0.82172817 9d7d4e3e-06e1-4d58-a9b9-01b07b81c2c2 00:28:33.510 --> 00:28:36.812 many times run kind of a just a hateful ***** and I'm like NOTE Confidence: 0.82172817 2ca3db99-b94a-425a-ab80-11e83c1f9675 00:28:36.812 --> 00:28:40.114 so yeah we need to talk about what we actually came to this NOTE Confidence: 0.82172817 4744a661-032d-4d69-ac20-264dd00bb33a 00:28:40.114 --> 00:28:42.654 meeting for. And then Chris Red Eye glasses like things NOTE Confidence: 0.82172817 490f78e2-cb72-48ba-b676-fcbf925cdaab 00:28:42.654 --> 00:28:43.924 are creepers on truck thanks. NOTE Confidence: 0.80232507 e417ab50-4508-4316-b8a4-da5f5a999937 00:28:46.160 --> 00:28:49.566 But here's the thing. I'm also one of the planners, so I can't NOTE Confidence: 0.80232507 da67a32d-7a93-406a-afc6-eb924f4119ca 00:28:49.566 --> 00:28:51.924 help it if I find if I hear a NOTE Confidence: 0.8975907 bf68502d-cf14-40ae-9357-54b060d72194 00:28:51.924 --> 00:28:55.706 good one so. With this information and I just want NOTE Confidence: 0.8975907 135ccf3a-5753-442a-9f06-097313331d1f 00:28:55.706 --> 00:28:58.838 to make sure that you are adding agendas N. NOTE Confidence: 0.7628836 91136f1a-7f6b-4fd6-8c90-c304e5093ea9 00:29:01.010 --> 00:29:01.940 Possible. NOTE Confidence: 0.85991716 ef1b0974-f903-457d-ae15-1d8130825720 00:29:03.850 --> 00:29:06.378 Try to send agendas 24 hours in advance. NOTE Confidence: 0.8828678 9d687d14-4e32-4840-8ad3-b970a5c7d1cc 00:29:09.140 --> 00:29:12.140 I tell you, I almost never do that. NOTE Confidence: 0.891778 b7dc4e78-725a-4f34-a6ca-78eaa211d17a 00:29:13.570 --> 00:29:15.934 But it is a really important thing, and it's really good to NOTE Confidence: 0.891778 01d8514a-8e0c-4335-a559-c4409a6fc861 00:29:15.934 --> 00:29:18.495 do, because then it gives the client plenty of time to look at NOTE Confidence: 0.891778 b64af2f3-406d-4c72-8915-6f65501a5dde 00:29:18.495 --> 00:29:21.056 it like hey, so I thought we're going to talk about this, this NOTE Confidence: 0.891778 b1af0471-8494-469f-bc9c-9a3f0e24e870 00:29:21.056 --> 00:29:22.238 and this and like, Oh well. NOTE Confidence: 0.89290696 7644253d-84c3-4eaa-861a-360a33bd0f84 00:29:22.980 --> 00:29:26.750 Well, it on the end, sure, let's talk about that too. Yeah, but NOTE Confidence: 0.89290696 3fa93026-f64c-4b80-814e-37e3add2339b 00:29:26.750 --> 00:29:29.940 then it gives the client a little bit of clarity and NOTE Confidence: 0.89290696 1189eacf-c013-43ce-83ba-f3ed9d3292c9 00:29:29.940 --> 00:29:32.550 understanding. And then there's something that you know. Maybe NOTE Confidence: 0.89290696 d0c52e1f-5f0a-4409-a86f-b47daf88a658 00:29:32.550 --> 00:29:36.610 some people don't need to be on the meaning they can go work on NOTE Confidence: 0.89290696 0d4405b0-978d-4e43-b71e-c70ac691557e 00:29:36.610 --> 00:29:40.670 other things and they don't need to be a part of that meeting. So NOTE Confidence: 0.89290696 9e89eea6-4ed1-4c3f-992e-f2cb28540943 00:29:40.670 --> 00:29:43.280 when you're setting up recurring meetings for clients, some NOTE Confidence: 0.89290696 5ba90fef-4010-4405-8541-59d83afa8a05 00:29:43.280 --> 00:29:46.470 things you need to do, like make sure you keep your. NOTE Confidence: 0.9030448 763bf756-d0d4-4a53-a49d-d8906026f679 00:29:48.640 --> 00:29:53.106 Calendar in mind, not don't do what I did and just say Oh yeah, NOTE Confidence: 0.9030448 e6d162d4-5ba8-4176-8079-866fe10f47bb 00:29:53.106 --> 00:29:56.296 we can definitely do Thursdays every other week. 'cause that's NOTE Confidence: 0.9030448 95cd3046-df84-4c04-acb9-23410eefa9da 00:29:56.296 --> 00:30:00.124 how I got standard calibration at 8:30 and I got court product. NOTE Confidence: 0.88358253 6fedc3d4-92fd-4915-afa2-52dcfae7fdfc 00:30:00.260 --> 00:30:05.044 See you at 11 and I got cat at 2:00 and then I got called focus NOTE Confidence: 0.88358253 7a6547b1-3da4-4f27-a4bf-bda2401ec3af 00:30:05.044 --> 00:30:08.632 at three and that's every other Thursday for me. And that's my NOTE Confidence: 0.88358253 48724b25-28a0-4b4c-aee9-8761b265897e 00:30:08.632 --> 00:30:09.828 fault for allowing that. NOTE Confidence: 0.86799854 9da225bb-c2a6-4646-a1c7-f868f51b0802 00:30:11.700 --> 00:30:14.010 I hate every other Thursday. NOTE Confidence: 0.8535949 90311515-2269-4b27-b7de-f213386de960 00:30:15.390 --> 00:30:20.580 Now, but at the same time I do get a lot of stuff that on NOTE Confidence: 0.8535949 8d199f6a-2113-4e60-a127-b72d878c0403 00:30:20.580 --> 00:30:23.694 Thursday usually and usually Fridays. I'm like God ready NOTE Confidence: 0.8535949 f3a6c8cf-5f93-4332-b949-a9ad8da752eb 00:30:23.694 --> 00:30:28.192 for a beer about right here in the middle of training. So war NOTE Confidence: 0.8535949 fb04c3e1-1531-4b02-b7f2-8d57876cf3da 00:30:28.192 --> 00:30:29.230 room. Oh yeah. NOTE Confidence: 0.78505254 d53e3f44-8a09-4275-839f-260680b0d1a3 00:30:30.500 --> 00:30:32.680 Oh yeah, the war room that's actually Kevins office back NOTE Confidence: 0.78505254 cba40e1e-bf34-4545-80f5-a489fbd3f7b0 00:30:32.680 --> 00:30:33.770 at the office we call. NOTE Confidence: 0.8867642 63ba71e5-d766-4fce-98f8-94966e39be06 00:30:35.540 --> 00:30:37.016 And Chris is office is the NOTE Confidence: 0.87635964 f64ce8d4-4ba8-4efa-9b1d-52291df810b5 00:30:37.016 --> 00:30:41.074 command center. OK, nice, just show you how different NOTE Confidence: 0.87635964 fc825299-c753-400a-960f-8ef81f07b5e2 00:30:41.074 --> 00:30:42.340 their personalities are. NOTE Confidence: 0.898509 8b1b790f-49a7-4b19-b894-c7274e3225e7 00:30:45.280 --> 00:30:48.844 You usually want to try to set up biweekly meetings for your NOTE Confidence: 0.898509 1ba3a253-ea5f-46eb-aa41-5f1ca29aa1c9 00:30:48.844 --> 00:30:52.705 clients, and then that would be so every other week you have a NOTE Confidence: 0.898509 f1da2793-1cf8-41c8-968c-e5903f80c1cd 00:30:52.705 --> 00:30:55.081 meeting if they're wanting weekly meetings, it's important NOTE Confidence: 0.898509 1f791aa1-a06e-4d60-9b80-4fd7b9f0de43 00:30:55.081 --> 00:30:58.645 to say we can definitely do that, but that wasn't in your NOTE Confidence: 0.898509 6402f373-ed4c-4e27-8819-59b78e843e10 00:30:58.645 --> 00:31:01.912 original budget and we will need to increase your meeting times NOTE Confidence: 0.898509 feda945b-2c20-4e06-a102-d34c89cae4d9 00:31:01.912 --> 00:31:05.773 and your PM time if we're going to be doing that. OK, that's NOTE Confidence: 0.898509 2f922b53-9b69-44ff-84ed-85bc42d531b4 00:31:05.773 --> 00:31:09.337 usually when they go. Oh well, maybe weekly is what we need, NOTE Confidence: 0.898509 521db630-caa7-4203-9645-9027041ef292 00:31:09.337 --> 00:31:11.416 and I'm like, dude, I am right. NOTE Confidence: 0.87687236 8dc26adb-7bd3-486b-9d3e-84d9fa48f2e8 00:31:13.790 --> 00:31:16.670 So that's one thing, and then also just keep in mind the NOTE Confidence: 0.87687236 72647e61-34c5-4f82-8ad9-f22f7c2ebdb6 00:31:16.670 --> 00:31:19.310 days that you're scheduling so that you don't pull me and NOTE Confidence: 0.87687236 9cba22f9-908a-4aab-aaf3-09180c30d615 00:31:19.310 --> 00:31:21.950 every other Thursday you want to throw things at the wall. NOTE Confidence: 0.9167031 fce8f786-cb7a-4cdb-80b8-adde7ab9d3d1 00:31:24.340 --> 00:31:27.008 And working with management. NOTE Confidence: 0.86056906 b30fac5f-f1c7-4ea2-a4e2-c9be2da16ebb 00:31:28.590 --> 00:31:30.000 Management that always remember everything then NOTE Confidence: 0.86056906 52c524f5-fc6a-4dd9-b6d1-cade1837277f 00:31:30.000 --> 00:31:31.645 'cause they say they're going to do. NOTE Confidence: 0.8638657 b155e787-cda8-4dce-8dee-c00c06b4cbee 00:31:32.910 --> 00:31:35.605 Gonna be honest with you. I really wish they would. They NOTE Confidence: 0.8638657 e59ae9bc-85ea-4049-908a-d675bc10d20e 00:31:35.605 --> 00:31:38.545 would start up with here and be light and make sure you NOTE Confidence: 0.8638657 55a62d15-56e9-4d9d-b833-2a89adb7abc6 00:31:38.545 --> 00:31:40.995 take your notes and you have this out with you. NOTE Confidence: 0.8511 b0e810e3-7875-444f-bdcc-d53bb09d9513 00:31:43.620 --> 00:31:45.985 I can almost eidetic memory, but he almost always forgets things NOTE Confidence: 0.8511 39027726-0e54-41ec-86e8-1e6bdd51befc 00:31:45.985 --> 00:31:48.780 for me. That's why my hey, so you said you would do this. NOTE Confidence: 0.8200748 0714d6a3-f31f-4f4e-a907-a8759e5762f1 00:31:50.070 --> 00:31:52.716 'cause like selective memory almost not select. Maybe he's NOTE Confidence: 0.8200748 b81af14b-6bc9-44b4-9cae-c1ac7c18b432 00:31:52.716 --> 00:31:56.244 just for getting me. That's what it is. Oh my God Sam, NOTE Confidence: 0.8200748 fb571f90-f3dd-4a36-972c-b240ed479de2 00:31:56.244 --> 00:31:57.420 you figured it out. NOTE Confidence: 0.7362125 bd5599f8-9ab1-4f49-8bb7-4fcdaf541a4e 00:31:58.700 --> 00:32:02.000 Yes, me and throwing a fit easiest pets. He seemed NOTE Confidence: 0.7362125 d451aa22-6cc0-410c-8dce-eea97b5dc30c 00:32:02.000 --> 00:32:05.300 pleased to live together. You see me very bad sport. NOTE Confidence: 0.9115157 c6c41008-0335-479c-b8e6-4ce11de25209 00:32:07.130 --> 00:32:11.575 Yeah, so proactive communication is the key. NOTE Confidence: 0.940468 9ec1f27d-8a09-4481-a28d-8414744ec0b3 00:32:12.300 --> 00:32:14.951 That is how you get the best results out of Management. NOTE Confidence: 0.8841599 ecb8b16a-99e1-497e-acab-4af124716809 00:32:16.720 --> 00:32:20.332 And then so if you see a potential risk on your project, NOTE Confidence: 0.8841599 88bd410e-6c3f-4089-bfb7-0b8bed15e614 00:32:20.332 --> 00:32:23.643 hey, they're asking for this. I think they were expecting this. NOTE Confidence: 0.8841599 1ec416c6-8e15-429c-adbf-cf367aec7707 00:32:23.643 --> 00:32:25.148 How do I mitigate this? NOTE Confidence: 0.88766104 ab34908b-3e41-437c-b7c2-49bd3f9d2b48 00:32:25.840 --> 00:32:29.063 Talking to them in advance, they can, like Kevin, can jump NOTE Confidence: 0.88766104 e5ddf6fb-5f9a-4325-bcb1-bcb3842655a8 00:32:29.063 --> 00:32:32.286 on a combat. Hey, so there's some confusion here. You're in NOTE Confidence: 0.88766104 774ef0c1-a863-4d29-88d2-44af924579b6 00:32:32.286 --> 00:32:35.216 here, so let's get, let's bring this together. Let's see NOTE Confidence: 0.88766104 252f1515-20c9-46ce-ab2b-fd75e4088745 00:32:35.216 --> 00:32:37.853 what we're doing. It's always way better and easier. NOTE Confidence: 0.8385929 08a51cba-6b18-4f83-93ef-7cb1a5ce8161 00:32:39.510 --> 00:32:42.426 The handler risk before it becomes an issue, so NOTE Confidence: 0.8385929 8ce0940d-ec4e-4057-a06d-a13369701566 00:32:42.426 --> 00:32:45.018 you know the downstream risks and issues, right? NOTE Confidence: 0.88769346 84d9bdc2-5125-4636-9496-e8bd4d96f000 00:32:46.410 --> 00:32:49.530 Uh, a recipe like prior right? Like yeah yes, yes it hasn't NOTE Confidence: 0.88769346 97f954a4-d226-41b5-bc64-a6fa7d4d3b30 00:32:49.530 --> 00:32:52.390 happened yet, but it could happen in an issue. Is it NOTE Confidence: 0.88769346 2de3efb2-8246-4873-96f2-3c7153ed62f6 00:32:52.390 --> 00:32:54.990 happened? Yeah so yeah, just making sure you're saying hey, NOTE Confidence: 0.88769346 2d2e2143-8061-4129-af4d-3b47a81134b6 00:32:54.990 --> 00:32:57.590 this is something that I'm worried about. This is something NOTE Confidence: 0.88769346 c5a66276-18b7-4ce4-9b37-c19acf4ce1a6 00:32:57.590 --> 00:33:00.450 that's going on. I'm almost annoying about it, like hey, I NOTE Confidence: 0.88769346 951e804e-0252-4f18-8663-23932ddce186 00:33:00.450 --> 00:33:03.830 don't know if this will be an issue or not, but this is NOTE Confidence: 0.88769346 afa9b370-4611-4f5f-8a46-d673309816e2 00:33:03.830 --> 00:33:06.690 something that's coming on and then they'll be like, OK, well NOTE Confidence: 0.88769346 09a551c1-2961-4894-b067-36159fb3218d 00:33:06.690 --> 00:33:10.070 let me know when that happens I'm I'm telling you now. So that NOTE Confidence: 0.88769346 1115e3a2-c7a5-440f-baa4-d4b4d5e3eacc 00:33:10.070 --> 00:33:13.450 way when it happens like well, why didn't you tell me that I NOTE Confidence: 0.88769346 b8dc59a1-802e-4b1d-bf09-653a04695939 00:33:13.450 --> 00:33:17.090 did at this meeting at this time? This is what I said to you NOTE Confidence: 0.88769346 0adb1951-6bb1-4ab7-b751-d2866750a819 00:33:17.090 --> 00:33:18.910 and this is what you told me. NOTE Confidence: 0.826526 9a1abc37-17c3-4f6a-a5a0-0b7f984a61cb 00:33:19.380 --> 00:33:21.811 Yeah and then then then then they roll their eyes. It NOTE Confidence: 0.826526 33697e90-d655-4a8f-8583-815811d2a4cc 00:33:21.811 --> 00:33:24.021 means like fine, let's just fix it. I'm like, yeah. NOTE Confidence: 0.91053885 7e429ee9-26c6-48a3-a48a-daeb1489475c 00:33:25.960 --> 00:33:29.150 Uh, if you, uh, if you have something that's concerning in NOTE Confidence: 0.91053885 e472ed29-0802-4584-9b5a-0a783fd28769 00:33:29.150 --> 00:33:32.920 the clarity process. Hey, I don't know how to do this, and I NOTE Confidence: 0.91053885 bf192591-6c4a-4812-8e81-c46c444acb5d 00:33:32.920 --> 00:33:36.980 think that this is an issue that comes up often. What do we need NOTE Confidence: 0.91053885 fa462617-8644-4159-90f7-dd7792d856d8 00:33:36.980 --> 00:33:41.330 to do to fix this? Who do I need to talk to about getting some NOTE Confidence: 0.91053885 79649ee8-fe05-40ad-bd55-6785214807f8 00:33:41.330 --> 00:33:44.230 documentation or some training together? What do we need? Feel NOTE Confidence: 0.91053885 f07dc878-2c3b-4bc6-80eb-e7a3a21f697c 00:33:44.230 --> 00:33:47.420 free to ask about that because that is a really important NOTE Confidence: 0.91053885 91c02514-a4b4-47f4-80af-c10368220e65 00:33:47.420 --> 00:33:48.870 question and it's Chris is NOTE Confidence: 0.8993439 43d1f4bc-712b-4737-8be4-e15b87507868 00:33:48.870 --> 00:33:52.356 personal hot button. Is making sure we have a NOTE Confidence: 0.8993439 9d9c56fe-2364-4aab-9cc7-84080d895a4f 00:33:52.356 --> 00:33:55.245 documented process and we have documentation to go to. NOTE Confidence: 0.8993439 48c7c233-826c-4360-9f8b-ae8392fc0ee2 00:33:55.245 --> 00:33:58.455 If anyone has an issue that's his biggest pet peeve NOTE Confidence: 0.8993439 1ca4b9df-d8d3-4006-963e-9d6d450574ee 00:33:58.455 --> 00:34:02.307 right now and he wants that so bad for clarity. the iPad NOTE Confidence: 0.8993439 564b7d00-8f00-4332-8c49-bf925e7c99a6 00:34:02.307 --> 00:34:05.196 like 5 meetings, working in core about documentation and NOTE Confidence: 0.8993439 ae35742c-a3e7-4209-a77e-2a51a3313a48 00:34:05.196 --> 00:34:08.085 I want to throw the word documentation into the NOTE Confidence: 0.8993439 3bde9fe0-5e6b-40a8-8b6d-73ef226b8eef 00:34:08.085 --> 00:34:11.937 trash. So yeah, if you see an idea for an area of NOTE Confidence: 0.8993439 e48ac2a4-9c87-4bb0-b3b3-6fc270aeb51a 00:34:11.937 --> 00:34:14.505 opportunity or something you've done at a previous NOTE Confidence: 0.8993439 10115893-7c4f-4cac-84b3-2735b50f2cff 00:34:14.505 --> 00:34:16.110 job that would be helpful. NOTE Confidence: 0.85332376 ca702377-09fb-4d79-a906-4a788de57571 00:34:18.000 --> 00:34:20.782 The trick to that is is be prepared to do it all yourself NOTE Confidence: 0.85332376 0cb525bf-9b2d-44db-92bf-a6f9ab52775e 00:34:20.782 --> 00:34:23.136 because they'll be like, oh, that's a great idea. How about NOTE Confidence: 0.85332376 b50bc500-fb6f-496a-a8e4-951cd280d20a 00:34:23.136 --> 00:34:25.490 you do that and you like? Dang it. More work, yeah? NOTE Confidence: 0.8819339 6b3d78e6-3b3b-4b93-9dd5-869bc955510b 00:34:26.950 --> 00:34:29.800 Uh, if you're not getting assistance you need hey, Garrett NOTE Confidence: 0.8819339 e7b44b3b-da91-41de-bf2b-744cd0e2bc7e 00:34:29.800 --> 00:34:33.505 said he was going to help me with this. He hasn't gotten with NOTE Confidence: 0.8819339 db1dd54a-60f7-44f2-abe2-2221b75d775e 00:34:33.505 --> 00:34:37.495 me. What do I need to do? Can you make Garrett do his damn NOTE Confidence: 0.78450614 ac2318a0-15c4-40ab-ac3a-1ad1f9d162cf 00:34:37.495 --> 00:34:40.936 job? Tell him 'cause. Then look at me like Hey Samsung, she NOTE Confidence: 0.78450614 6edbf8fd-5fb6-472d-bdd1-8a1de3ee185f 00:34:40.936 --> 00:34:43.874 needs this and like oh ****. And then I'll send you mean we'll NOTE Confidence: 0.8941514 b0510858-b2aa-4a33-a6bc-a73a576cd899 00:34:43.874 --> 00:34:48.365 get it figured out. OK yeah, if you're trying to get help from NOTE Confidence: 0.8941514 362a8c55-01e7-45ad-b571-0a549be5db07 00:34:48.365 --> 00:34:51.200 someone in there being as unhelpful as humanly possible NOTE Confidence: 0.8941514 c2ee4b1d-febd-4108-9328-67477ae99e9c 00:34:51.200 --> 00:34:54.665 that does happen. Sometimes I don't throw your computer at a NOTE Confidence: 0.8941514 f30cf127-2359-4b13-9116-588bdfca5ce3 00:34:54.665 --> 00:34:57.815 wall, just tell management hey, this is frustrating. Can you NOTE Confidence: 0.8941514 4859a16b-139e-444e-9095-ace49636de14 00:34:57.815 --> 00:34:59.390 help Maine? They'll figure it NOTE Confidence: 0.8980734 09187d8b-5b8e-4fdb-9176-f1296f8d7637 00:34:59.390 --> 00:35:03.484 out. Alright, if you need any specific training up, so hey, I NOTE Confidence: 0.8980734 9651e68d-f649-415c-9de7-fb5b3aa8b6c4 00:35:03.484 --> 00:35:07.320 don't know how to do any of this. I don't know any of this. NOTE Confidence: 0.8980734 b6217d7d-51d4-454c-999f-3a330c4c743a 00:35:07.320 --> 00:35:10.608 My clients talking about this. What do I need to know? Ask? NOTE Confidence: 0.8980734 2dce3789-4ad7-4f6a-acca-e284d2c55a10 00:35:10.608 --> 00:35:14.170 They will tell you who the person to talk to this and how NOTE Confidence: 0.8980734 5f76ec70-c663-422e-9276-f96bf6a52081 00:35:14.170 --> 00:35:15.266 to get the information. NOTE Confidence: 0.32836494 45926774-ad88-48ff-9af3-e865312d5938 00:35:16.350 --> 00:35:16.980 OK. NOTE Confidence: 0.9239546 b93fc616-88c3-4f3b-85ab-14d9d308e104 00:35:19.420 --> 00:35:23.655 Is there any training that, like the project managers have done NOTE Confidence: 0.9239546 e7ada5eb-8955-41e2-9581-7f2d172a8dc9 00:35:23.655 --> 00:35:27.120 to become more technical and have a better understanding? NOTE Confidence: 0.8774683 c4b8c1ff-01f1-4b6a-8851-513141e180c1 00:35:28.600 --> 00:35:30.208 Yes, there's plural sight. NOTE Confidence: 0.8712429 b629fa58-8992-484d-9323-5885d67bb365 00:35:30.760 --> 00:35:36.150 Girls and and then this is an online training resource. NOTE Confidence: 0.88201517 9cf23cc4-32d6-4cd1-ba17-b2e1ad1761b8 00:35:37.190 --> 00:35:42.636 I don't know if you've been set up with an account or not, but NOTE Confidence: 0.88201517 58940761-a770-42fd-874b-99e6d95ea71d 00:35:42.636 --> 00:35:47.304 there's a way to go through like an agile process. There's PMI NOTE Confidence: 0.88201517 44bf6383-bd0f-409e-85c6-af55cd72889d 00:35:47.304 --> 00:35:50.805 information in there. There's information how to use word, NOTE Confidence: 0.88201517 a7b8c1a1-e422-4986-81b2-1a994faf2464 00:35:50.805 --> 00:35:54.306 Excel, C, sharp, angular. There's a whole bunch of NOTE Confidence: 0.88201517 f64995a2-780b-4169-8595-bf7406efaa8f 00:35:54.306 --> 00:35:58.196 information like SQL. You could become a developer with world NOTE Confidence: 0.88201517 5d007c34-8f82-4dc7-96c9-2a11831b24e9 00:35:58.196 --> 00:36:02.086 site cool and it's wonderful, but it's also like famous NOTE Confidence: 0.88201517 88c342ad-29d7-4ba4-ac30-a89699ed6564 00:36:02.086 --> 00:36:06.365 draining droning on the booming talkers on the planet. But it's NOTE Confidence: 0.87929595 e7bcfff0-5552-4684-a0e1-0a2eeadcfc0e 00:36:06.365 --> 00:36:09.978 great information. We also have stackoverflow. NOTE Confidence: 0.8813834 7b11558f-2b9b-45a3-8ce4-61f91fa468c5 00:36:11.930 --> 00:36:16.046 And this is a resource where you can ask questions and then NOTE Confidence: 0.8813834 aa78ec64-421b-4568-b779-5cbfe7196b42 00:36:16.046 --> 00:36:19.819 others. Consider OK and you can find information in details in NOTE Confidence: 0.8813834 1e027968-c1b1-4e81-900e-c56f861d7360 00:36:19.819 --> 00:36:22.906 there. Usually there's more information. We also have the NOTE Confidence: 0.8813834 748dc326-07ab-405a-8aa0-16157af9b5df 00:36:22.906 --> 00:36:27.365 new clean out which is our clarity wiki. I hate this, but I NOTE Confidence: 0.8813834 be4eeeec-032c-4ada-a3f3-cd70f7b6235c 00:36:27.365 --> 00:36:31.824 will tell you about it because it is an important thing. I just NOTE Confidence: 0.8813834 fb47e868-e6e0-4c5c-922b-04556314f6b5 00:36:31.824 --> 00:36:36.626 don't know how to use it. That's why I hate it. But I'm really NOTE Confidence: 0.8813834 c3939e38-3580-44d5-8222-f65fb10af034 00:36:36.626 --> 00:36:37.655 good at Stackoverflow. NOTE Confidence: 0.8958575 e4f12c39-24fd-459a-a03e-c0c23c29ce2d 00:36:39.000 --> 00:36:42.744 Really good at new clean out but this is where you can go NOTE Confidence: 0.8958575 b3b027a9-f95b-4cd8-8662-f2d31f597edc 00:36:42.744 --> 00:36:45.336 through and you can look through and search for NOTE Confidence: 0.8958575 a82655de-a4b9-4b6a-884a-6dd1d0f9342a 00:36:45.336 --> 00:36:47.064 information and then find any details. NOTE Confidence: 0.70344794 503ac074-f91f-45aa-a7bd-eae7fcb8b40d 00:36:54.510 --> 00:36:58.317 And then if you not have you gotten the. NOTE Confidence: 0.836071 c3f2ba0a-db15-4ba3-aeef-d0e509c4d0e7 00:37:00.670 --> 00:37:05.928 Links to these, yet I'm guessing not into clean. Oh, and NOTE Confidence: 0.836071 ec563e0b-e05c-4321-baee-ca31c017bc2c 00:37:05.928 --> 00:37:07.840 Stackoverflow, Oh, not plural NOTE Confidence: 0.686316 4912478c-cd94-4519-8dac-5557af178647 00:37:07.840 --> 00:37:10.320 sight though. OK, yeah. NOTE Confidence: 0.89592725 14477722-e290-4c61-9a0f-3e6f8b229259 00:37:11.820 --> 00:37:15.460 Because there is like a license that goes into those. So yeah, I NOTE Confidence: 0.89592725 01aec19f-4458-49e8-9a3b-e49baa2f0c8d 00:37:15.460 --> 00:37:18.540 don't know. You have to talk to management about portal site, NOTE Confidence: 0.89592725 14be3431-d239-4319-83b2-7e2e143f4e3a 00:37:18.540 --> 00:37:21.340 but you got stackoverflow. There are some good questions in NOTE Confidence: 0.89592725 a0b970ee-e01f-4a44-918d-3e73291eb210 00:37:21.340 --> 00:37:23.580 there. I really like Stackoverflow because it gives NOTE Confidence: 0.89592725 8fc0f4d3-8f30-4595-8574-e049b7926255 00:37:23.580 --> 00:37:26.940 me points when I ask questions and I get them answered right NOTE Confidence: 0.89592725 7715422c-1278-48c4-b71f-ebbbdf5a7211 00:37:26.940 --> 00:37:28.340 answer other questions and I NOTE Confidence: 0.7394203 60a77cd2-95e4-4726-8253-2274b0b2d54e 00:37:28.340 --> 00:37:31.320 feel fancy so. I know makes me feel great. NOTE Confidence: 0.8916309 cb6b8fdb-7130-4dcd-bdff-5ef7da4187a2 00:37:33.410 --> 00:37:36.578 Also, things to talk to management about on is is a NOTE Confidence: 0.8916309 6c67cf2c-b958-4bdf-a76f-9145cbce1522 00:37:36.578 --> 00:37:38.882 deadline coming up that you're concerned about like NOTE Confidence: 0.8916309 b66941c9-65ae-46b8-ad0d-206a9ad87fa5 00:37:38.882 --> 00:37:42.338 hey, so remember when I said that I needed this file from NOTE Confidence: 0.8916309 f7da75df-e61f-4890-9e7c-7f096b14dc2a 00:37:42.338 --> 00:37:46.082 you by this day and this day is almost here and I haven't NOTE Confidence: 0.8916309 5db9a0a5-384b-4879-ac5f-9e6e0f6e0fab 00:37:46.082 --> 00:37:48.962 gotten this file yet. I'm going to get that file. NOTE Confidence: 0.9131153 16826563-4dec-4c4b-bcfc-cd92758cb269 00:37:50.120 --> 00:37:52.532 Making sure that you follow up with them, uh, on what's going NOTE Confidence: 0.9131153 3a5a8086-7407-4b7a-aaa1-b504a7b68e32 00:37:52.532 --> 00:37:54.944 on, or any timelines you're like. Hey, I don't know if this NOTE Confidence: 0.9131153 e2aadfab-c116-4fde-9d16-aa6056522bf7 00:37:54.944 --> 00:37:57.758 is going to be done by this date and this is when the client NOTE Confidence: 0.9131153 0eb0aa3f-2b94-4102-8eff-17d110ace9ba 00:37:57.758 --> 00:37:58.964 wants at. What can we do? NOTE Confidence: 0.87301046 cd20739a-611e-481a-9fec-fd7a09ce6316 00:37:59.760 --> 00:38:04.070 Um? Following up with management management helps me. I just like NOTE Confidence: 0.87301046 788ba87b-e2a5-40dd-9611-64971ab52c02 00:38:04.070 --> 00:38:07.205 the 45 plus projects that clarity has at any one time. NOTE Confidence: 0.9192053 4883e147-65fe-4e7f-84e6-e2f76e8f079a 00:38:08.250 --> 00:38:10.252 Sometimes information gets lost, sometimes priorities change. NOTE Confidence: 0.9192053 a9edebbd-f8a0-4bcb-9677-e2ed02f7903a 00:38:10.252 --> 00:38:14.256 Like you know, a client can call and have an escalation all of a NOTE Confidence: 0.9192053 5be61cef-cdb0-4e7e-873a-d108e61e4911 00:38:14.256 --> 00:38:17.402 sudden your priority client is now like #4 on the list. NOTE Confidence: 0.8691849 b90d2b09-b6e4-41c9-bcfc-0fa0886b0111 00:38:18.090 --> 00:38:21.797 Happened to many, many times. Um, if there's a deadlines that NOTE Confidence: 0.8691849 0d0073c6-15f7-4e20-ad59-2546883f4a62 00:38:21.797 --> 00:38:26.178 they have to me like hey, you said you would get me this NOTE Confidence: 0.8691849 60651cc9-f4c0-48fd-ac41-761f0ff25987 00:38:26.178 --> 00:38:29.885 information in this training by this day and I it's like NOTE Confidence: 0.8691849 2fb99d89-50fa-4e0e-92de-ee2b8295d9dd 00:38:29.885 --> 00:38:32.918 tomorrow and you're still haven't even contacted me about NOTE Confidence: 0.8691849 43e80d36-7a9d-4ce1-9c46-c2038d0f9e59 00:38:32.918 --> 00:38:37.636 it. Waiting to do that helps. I always make notes in my notes. I NOTE Confidence: 0.8691849 db3a517b-5023-4c46-9b16-55789b6ef569 00:38:37.636 --> 00:38:41.680 not just make notes for me, but things that I need from NOTE Confidence: 0.8691849 432a6321-4a9a-4cf9-894b-85a6776b5a9a 00:38:41.680 --> 00:38:45.724 management like oh hey, Kevin said he gave me this, this, this NOTE Confidence: 0.8691849 f5cb40cc-8e78-4d5e-8659-5d482d315c53 00:38:45.724 --> 00:38:49.768 and this and then telling Kevin at the end of each day. NOTE Confidence: 0.88844746 8146993f-cdb1-4873-8e55-f2fd655460d0 00:38:49.910 --> 00:38:52.406 Hey, you said you give me this this and this what am I? NOTE Confidence: 0.88844746 c27c7ed5-e557-4635-a22a-63a4823c46c0 00:38:52.406 --> 00:38:54.134 What's my timeline looking like I'm getting those things NOTE Confidence: 0.88844746 42435abd-5ab2-459a-adda-775c89ccda5b 00:38:54.134 --> 00:38:56.438 and usually I just don't know why the ever living hell out NOTE Confidence: 0.88844746 4dadc5c9-c20a-40aa-a6d7-32e9aa5473ff 00:38:56.438 --> 00:38:57.590 of him until he does it. NOTE Confidence: 0.7664737 f9baac06-8838-4af1-8a91-fa660228cc4a 00:38:59.310 --> 00:39:00.800 'cause I'm classy like that. NOTE Confidence: 0.87473327 57932c33-2868-415a-9510-cface99b9e06 00:39:03.160 --> 00:39:07.470 Uh, communication practices, so there's a lot of different tools NOTE Confidence: 0.87473327 fa3bfc56-c4e5-4ed8-884f-76466fa39672 00:39:07.470 --> 00:39:12.211 that we use for communication. The most prevalent at clarity is NOTE Confidence: 0.87473327 a69186ef-7684-481f-bec5-ef5ed78444dd 00:39:12.211 --> 00:39:17.383 teams and pretty much in teams. You have two different ways to NOTE Confidence: 0.87473327 0fef8018-219a-46ca-a29c-a7735b9f3cdd 00:39:17.383 --> 00:39:21.262 communicate. You can do an individual pain, which is. NOTE Confidence: 0.88238555 ce85fbc1-3b27-4d0b-8606-3a0d8552f9c7 00:39:22.830 --> 00:39:27.020 Is pretty common to be used. Usually it's very information NOTE Confidence: 0.88238555 e5b7a838-ef7f-45f4-b1e8-7386590ab643 00:39:27.020 --> 00:39:30.791 that's important only into that individual person, or getting NOTE Confidence: 0.88238555 2970e9a5-a2ac-44c3-8d1a-92bc09a4eec7 00:39:30.791 --> 00:39:34.143 them information credentials, helping them resolve an issue. NOTE Confidence: 0.88238555 ce7a8a2a-4e5a-42d4-a942-27de24dc65bd 00:39:34.143 --> 00:39:35.400 That's all fine. NOTE Confidence: 0.9075754 c7e27670-b9b5-4894-b020-cb690c12e849 00:39:36.810 --> 00:39:41.490 But if it's anything pertaining to a project, it really needs to NOTE Confidence: 0.9075754 4bb1c72f-e72c-4fb7-90ae-39f843035c15 00:39:41.490 --> 00:39:43.440 be in the teams, uh? NOTE Confidence: 0.6938804 0cfb52d4-c7f3-4121-9d7f-01a4bd1436cf 00:39:44.570 --> 00:39:45.230 Let's see. NOTE Confidence: 0.7518838 25cdae7c-ad7b-43a9-a78a-1753f1d36a41 00:39:51.270 --> 00:39:52.914 Really should be in the project NOTE Confidence: 0.8441358 03917781-2811-4d5a-9c6c-16a82841925d 00:39:52.914 --> 00:39:57.280 channels. Um, there should be the primary, uh, messages that NOTE Confidence: 0.8441358 4b9e65ab-043a-436e-8d54-9d8c637189c2 00:39:57.280 --> 00:39:59.800 are sent on a teams that pertain NOTE Confidence: 0.8865295 aa8c2650-89aa-469d-ae3d-cafdaa78967c 00:39:59.800 --> 00:40:01.630 to. Jackson information NOTE Confidence: 0.9334844 8e6847b3-6bc0-4d41-8d81-7363dff7132b 00:40:02.210 --> 00:40:05.345 The reason you wanna make sure to communicate in the projects NOTE Confidence: 0.9334844 f8644e88-0412-4e37-a140-c8aebc3282d2 00:40:05.345 --> 00:40:07.625 themselves is it allows management to have some NOTE Confidence: 0.9334844 686d71b9-855a-4410-8f7f-47836cf3cf68 00:40:07.625 --> 00:40:10.760 oversight into the project. So if you're having trouble with a NOTE Confidence: 0.9334844 d226ccce-d9db-4920-a793-04ade7981600 00:40:10.760 --> 00:40:11.900 specific developer or something. NOTE Confidence: 0.918102 1837c1b1-3066-4da9-b035-7d5afee19dcb 00:40:12.480 --> 00:40:15.747 They can see that they see that the trouble you're having NOTE Confidence: 0.918102 d0b07294-f816-49af-b431-1372011e8b25 00:40:15.747 --> 00:40:18.717 and then they can help resolve it. Sometimes spreading and NOTE Confidence: 0.918102 e55df899-8490-4f91-abd8-8738c2b70138 00:40:18.717 --> 00:40:21.093 back end might have a different understanding of NOTE Confidence: 0.918102 e573722a-cfe4-4a5f-8a0a-c7f3d2f667ed 00:40:21.093 --> 00:40:24.360 what's going on, so talking in that Channel helps them get NOTE Confidence: 0.918102 463ccf19-6fa1-4a78-8e4e-4bc31453e081 00:40:24.360 --> 00:40:27.627 all on the same page to make sure that everyone's everyone NOTE Confidence: 0.918102 66ed37b2-c2b6-4dd9-9a57-20180519d944 00:40:27.627 --> 00:40:29.112 knows the direction moving forward. NOTE Confidence: 0.84022623 aa817568-abf9-45d3-b336-b5a1815b03ae 00:40:30.150 --> 00:40:33.366 Cool, um, it helps PMS keep track of kind of what's going NOTE Confidence: 0.84022623 2673ba5a-4292-400a-af11-303b2ffd56d0 00:40:33.366 --> 00:40:36.314 on in the project. So if someone saying like Oh yeah, NOTE Confidence: 0.84022623 cd0f792b-4f70-40f7-8513-2c0f1623c6f6 00:40:36.314 --> 00:40:39.262 you know well I've got this so that this report will NOTE Confidence: 0.84022623 de82b086-a9f9-4844-a236-3fd4365b5854 00:40:39.262 --> 00:40:42.210 write it and you don't have any reporting in there and NOTE Confidence: 0.84022623 e7a3c853-fab3-47d9-865d-471051e66c1e 00:40:42.210 --> 00:40:44.890 you like what reports when? Since when are we doing NOTE Confidence: 0.84022623 89e98318-9a6a-4fcd-a333-307ead86d046 00:40:44.890 --> 00:40:47.302 reports what? Why are we doing reports? Was this NOTE Confidence: 0.84022623 de3883ef-df78-4514-b6cc-2f9dde7546df 00:40:47.302 --> 00:40:48.642 report for kind of nice? NOTE Confidence: 0.89253014 b71723e2-99e6-41d3-b7e2-1b01fa160de6 00:40:50.530 --> 00:40:54.027 It is also allows other people to jump in as an assist if NOTE Confidence: 0.89253014 239e18a9-4971-4a04-b3c0-ffae131b7c1e 00:40:54.027 --> 00:40:56.986 they've run into the same issue, and that's why they're doing NOTE Confidence: 0.89253014 6da76f61-be63-41e5-aacd-9d438dd429b5 00:40:56.986 --> 00:41:00.483 because I have bad grammar. But yeah, so if you run into an NOTE Confidence: 0.89253014 5c70c191-a77f-402f-b117-ff555d00ba38 00:41:00.483 --> 00:41:03.442 issue often, you'll see something pop up. I run into a NOTE Confidence: 0.89253014 5177517b-f8c6-4f2a-af21-6ee3ab4e215a 00:41:03.442 --> 00:41:06.670 lot of things where I'm on other projects teams like hey this NOTE Confidence: 0.89253014 86dbf7df-5bc0-4948-bd72-f311f661dea5 00:41:06.670 --> 00:41:09.360 product import template isn't working and I'm like, Oh wait, NOTE Confidence: 0.89253014 33590176-33b6-46a7-8012-24a4fa348b3f 00:41:09.360 --> 00:41:12.857 what's wrong with it? And then I'll go back and look at Ojai. NOTE Confidence: 0.89253014 48b6f582-dcc9-48b5-9322-59f1e352b187 00:41:12.857 --> 00:41:16.354 You just need to do this this, this and this. This is missing NOTE Confidence: 0.89253014 3966dbfc-1241-4f95-892d-dd51b5a41a7d 00:41:16.354 --> 00:41:19.582 any dad. This data field? OK cool then that way they don't NOTE Confidence: 0.89253014 8ceebbe5-700e-4c6c-975c-1ec73c6fc647 00:41:19.582 --> 00:41:20.927 spend their wheels trying to. NOTE Confidence: 0.9205348 f98cfdc6-696a-446d-91e5-d0b3051a2890 00:41:21.170 --> 00:41:24.220 You know, find information that really is not even out NOTE Confidence: 0.9205348 c87e794a-98a0-4942-9bf8-f9d81e29c4f8 00:41:24.220 --> 00:41:24.830 there because. NOTE Confidence: 0.813842 48e5ae0c-a12e-49ab-97f3-7052cad9bddf 00:41:25.960 --> 00:41:31.320 It's something that could have troubleshot gotcha base camp, so NOTE Confidence: 0.813842 54dd5bfe-09cb-47f3-890f-0671ea8ec61c 00:41:31.320 --> 00:41:32.928 there are, uhm. NOTE Confidence: 0.8758923 5a60c4de-613e-4fe0-844d-3aec499159f8 00:41:33.680 --> 00:41:36.968 There's two ways it set up base camp messaging and base camp NOTE Confidence: 0.8758923 a7ea4f48-5e21-4bca-a5df-28206b74bc4b 00:41:36.968 --> 00:41:40.530 files and that sort of stuff. You can make it so the client NOTE Confidence: 0.8758923 da44ceaa-22a2-407d-9efc-4e660778f33c 00:41:40.530 --> 00:41:43.818 can see it and so the client cannot see it in general. NOTE Confidence: 0.8089017 fc82bf5f-aeae-4aa2-b9d4-de0b7b543015 00:41:51.440 --> 00:41:54.230 General, you want to make everything on there so the NOTE Confidence: 0.8089017 e6e06b37-7599-4285-9bb7-67819a2d5066 00:41:54.230 --> 00:41:57.857 client can see it, or did the client eventually did see it? It NOTE Confidence: 0.8089017 f74bcffe-5f4e-492a-97ce-3ad8dac24cd2 00:41:57.857 --> 00:42:01.205 wouldn't be a bad thing. No, don't trash talk, I'm on base NOTE Confidence: 0.8089017 1ea9588e-0d3a-4f8d-9eb6-879633c40052 00:42:01.205 --> 00:42:04.274 camp and just hide it like Haha. I hate you Terry. NOTE Confidence: 0.9062177 144386fc-8f51-4ec7-a1e9-00eb7e3d7116 00:42:06.170 --> 00:42:09.722 But, uh, then you can go ahead and, uh, any information the NOTE Confidence: 0.9062177 48f87f93-1089-452d-94f2-dc34c0637849 00:42:09.722 --> 00:42:12.386 client can't seem, and less it's extremely large files NOTE Confidence: 0.9062177 c175f00d-94cd-491d-b9b5-353610cc638e 00:42:12.386 --> 00:42:15.642 that can be transferred over teams. Really, the best way to NOTE Confidence: 0.9062177 dd31d67c-b1f9-4aa6-a79e-0dd1af062dd6 00:42:15.642 --> 00:42:19.194 do that would be through base camp. So if a client is NOTE Confidence: 0.9062177 9b54598c-5235-4092-bf80-985b6d66ee21 00:42:19.194 --> 00:42:22.154 transferring files, you can have that so that the client NOTE Confidence: 0.9062177 8ae24b46-1d21-4463-8af9-62bb83b605cd 00:42:22.154 --> 00:42:25.706 can see it, or that you can change it to the client, NOTE Confidence: 0.9062177 f20a69f8-617c-4dc7-badd-b0a523afdf67 00:42:25.706 --> 00:42:28.962 cannot see it, and you can have different team members go NOTE Confidence: 0.9062177 71aa7ab9-0cf5-414b-b814-8c144aabe8ff 00:42:28.962 --> 00:42:31.626 in there and pull that information from base camp. NOTE Confidence: 0.88852686 3525c15e-4a51-4eef-87c7-1606fb2a8f3b 00:42:33.440 --> 00:42:37.140 Transferring large files is definitely a way I would talk NOTE Confidence: 0.88852686 85eb2313-8cb2-4ded-ac38-2fcfc81d5160 00:42:37.140 --> 00:42:41.210 to your client about that and saying, hey 'cause If you're NOTE Confidence: 0.88852686 4ffb6edb-3c72-4c04-acd7-ac3c800a1b04 00:42:41.210 --> 00:42:44.540 pulling in 600,000 different SKUs for your product list, NOTE Confidence: 0.88852686 122beba0-04bd-4146-ba03-0b84bbc8bf65 00:42:44.540 --> 00:42:46.390 which is something that happened. NOTE Confidence: 0.91001815 adc52c17-2247-455f-ac82-ef597c322656 00:42:48.620 --> 00:42:50.897 We have to get that information somehow and then NOTE Confidence: 0.91001815 506c654d-5ccb-49d0-9a7a-9f3270593376 00:42:50.897 --> 00:42:53.933 the easiest way to do it is through is through base camp. NOTE Confidence: 0.900257 2f4d22c3-e688-4553-b9e7-d4385c309617 00:42:55.480 --> 00:42:58.378 Uh, sharing meeting recordings um meeting recordings usually or NOTE Confidence: 0.900257 5e36e010-5249-4414-8b64-426e6d757025 00:42:58.378 --> 00:43:02.886 too big to send by email. I only really put them on base camp, NOTE Confidence: 0.900257 01808595-b958-4168-aef9-8840737d34a4 00:43:02.886 --> 00:43:06.106 but for any recordings or trainings, if the client request NOTE Confidence: 0.900257 c0c32e9d-df96-4941-89cb-ab695942d17a 00:43:06.106 --> 00:43:10.292 says the reason is I don't want them to have to sort through NOTE Confidence: 0.900257 211836df-a63f-422f-84de-6ded87f4bb79 00:43:10.292 --> 00:43:14.156 4000 different videos to try and find the right one. And like NOTE Confidence: 0.900257 33a70294-6ade-4687-9165-208b55fa05b3 00:43:14.156 --> 00:43:18.986 it's just a mess. So I prefer to only do that and I just tell NOTE Confidence: 0.900257 b42a65b7-0774-42c5-bc4e-b4089793fc77 00:43:18.986 --> 00:43:23.494 each client, hey, I'm more than happy to get this to you as soon NOTE Confidence: 0.900257 57de0640-7a47-4ac7-b98d-0be65fec4196 00:43:23.494 --> 00:43:25.426 as I possibly can and then. NOTE Confidence: 0.90467453 502d5f9b-9b4c-4bf5-a1a5-90ecd5818de0 00:43:25.600 --> 00:43:28.837 Wow. If you if you are I'm recording this meeting and I NOTE Confidence: 0.90467453 ff0052fa-6eeb-4088-8cac-3466ead4c96e 00:43:28.837 --> 00:43:31.792 can get this to you soon as I possibly can. If you do end up NOTE Confidence: 0.90467453 596e83f6-4c29-40ee-9134-b47962ca1754 00:43:31.792 --> 00:43:33.959 needing recording, but just to make sure that we're all in NOTE Confidence: 0.90467453 dd28376f-8cc8-46a2-9043-85e5d5266a98 00:43:33.959 --> 00:43:36.520 the same page, this is. I do this for all of our sakes. NOTE Confidence: 0.9020576 129641d1-ae30-4871-b746-b6f531444361 00:43:37.990 --> 00:43:41.604 Um? Posting meeting notes and action items. I don't NOTE Confidence: 0.9020576 9b77bba6-dd9a-4bc8-a10b-f5a448d247fc 00:43:41.604 --> 00:43:44.940 necessarily do the To Do List, which is kind of like an NOTE Confidence: 0.9020576 2affb743-ad95-4f53-8397-d1349f98b75c 00:43:44.940 --> 00:43:48.554 action item, but I know other PMS have had a lot of success NOTE Confidence: 0.9020576 e1fc5383-a87e-44f0-bf48-3931b25ac16a 00:43:48.554 --> 00:43:51.890 with that. I just find it something else for me to do NOTE Confidence: 0.9020576 16726dbe-b339-4426-9037-383587704a62 00:43:51.890 --> 00:43:55.782 and I don't like it. But if you want to do it, go ahead. NOTE Confidence: 0.66985786 ed040b2b-e666-41d6-ba62-5221855d0267 00:43:57.350 --> 00:43:59.698 Or, uh, and then. NOTE Confidence: 0.9185734 6d670418-94a7-4ed4-85f8-e0da483f4f16 00:44:00.370 --> 00:44:03.538 So this information I is also good to know because if this NOTE Confidence: 0.9185734 96d833d8-603f-4ff6-924e-e73e51bd8a89 00:44:03.538 --> 00:44:05.914 information is posted in Basecamp, then if there's an NOTE Confidence: 0.9185734 eba6d946-6e2e-406e-b036-61fc4cccb2fc 00:44:05.914 --> 00:44:09.346 escalation with your client and we were on the same page and we NOTE Confidence: 0.9185734 7889e58b-7503-4178-b278-22e18542ca66 00:44:09.346 --> 00:44:12.250 had all the information readily available, they just in read it NOTE Confidence: 0.9185734 04cd41c5-9c7e-4e58-aa9f-9afa5da051f9 00:44:12.250 --> 00:44:14.098 then it doesn't come back on us. NOTE Confidence: 0.9280148 2772f3d9-59ca-4745-be5f-d1e1ec67ac7f 00:44:16.920 --> 00:44:20.048 Uh, the messaging threads allow for collaborative communication NOTE Confidence: 0.9280148 ebb82e66-b51c-4151-bef0-6c1a05f20352 00:44:20.048 --> 00:44:24.349 throughout the process, so this allows you to go through and NOTE Confidence: 0.9280148 092c3941-a270-4420-8d64-af277cc24741 00:44:24.349 --> 00:44:28.259 say, OK, we're going to talk about shipping providers and NOTE Confidence: 0.9280148 aeb967c3-cea0-4129-bd71-c8d71acba64f 00:44:28.259 --> 00:44:32.951 then you can post your questions and then other people can get NOTE Confidence: 0.9280148 acb9298c-2f46-4a17-9ab3-c6df982046f1 00:44:32.951 --> 00:44:36.470 answers and you'll find even sometimes, especially with large NOTE Confidence: 0.9280148 e998dd41-c799-4ab1-bb27-ddade6d31431 00:44:36.470 --> 00:44:40.771 teams, there will be different ideas of what, like a marketing NOTE Confidence: 0.9280148 473e1fa0-45d9-4bc6-b791-96c6cc04a3be 00:44:40.771 --> 00:44:44.681 team versus a technology team will want that functionality to NOTE Confidence: 0.9280148 01755e42-ca77-430d-a00b-cc08b34be27f 00:44:44.681 --> 00:44:47.027 be, and then let them just. NOTE Confidence: 0.90485054 a807c9b4-15e8-481f-a7b8-bbd28f46190a 00:44:47.110 --> 00:44:50.305 Fight it out base camp and say Oh well, we can do this or we NOTE Confidence: 0.90485054 d6130cb1-5572-4d11-ad75-167d9a05812a 00:44:50.305 --> 00:44:51.796 can do this, but here's the pros NOTE Confidence: 0.9335757 1c453369-7988-4790-b21c-70f4c273308a 00:44:51.796 --> 00:44:55.900 and cons of both. And then that way they can just clear that up, NOTE Confidence: 0.9335757 135b560a-a9df-4a1b-adc6-8ba941fda380 00:44:55.900 --> 00:44:57.340 and then when they make a NOTE Confidence: 0.89995575 4ae9b23a-18da-49e3-9388-8834464af076 00:44:57.340 --> 00:45:01.428 decision. Its index camp and you have the reasons why so. Then if NOTE Confidence: 0.89995575 dbee6f98-0005-4d39-b689-9bce7b442405 00:45:01.428 --> 00:45:04.535 someone's like well what if they want this this and this you can NOTE Confidence: 0.89995575 86b2e63c-7e2b-4714-8da1-1ae9c379355f 00:45:04.535 --> 00:45:07.642 go back through that base camp for it and be like well they NOTE Confidence: 0.89995575 b0769650-f690-4e2a-95e5-6aecaef97fcd 00:45:07.642 --> 00:45:10.749 said they didn't want that because of XY and Z. So you have NOTE Confidence: 0.89995575 38b3b6d6-e4ad-40a7-ba9a-752fe1e62753 00:45:10.749 --> 00:45:13.378 a little bit of that information in their business practice. And NOTE Confidence: 0.89995575 e7886034-4ade-4e9a-baee-e3331856fca8 00:45:13.378 --> 00:45:14.812 what is the best practice for NOTE Confidence: 0.5585585 3cb0c99e-8ac4-4317-8187-48566d14ce68 00:45:14.812 --> 00:45:16.190 them? Hello. NOTE Confidence: 0.89680976 b64e9b03-18b2-4ed3-82d8-06f4a440f4aa 00:45:17.750 --> 00:45:22.205 You can ping, uh, just like you can do in teams. You can ping in NOTE Confidence: 0.89680976 b8cd8d1d-903e-492c-81ff-5bf4211292e3 00:45:22.205 --> 00:45:25.769 base camp as well. I say this should be avoided. An individual NOTE Confidence: 0.89680976 f7756535-b928-407c-a11b-3e3ba53ea6ea 00:45:25.769 --> 00:45:28.442 pins with the client. Those aren't as readily accessible, NOTE Confidence: 0.89680976 693895a6-6f09-4025-aea1-d80732d3b848 00:45:28.442 --> 00:45:31.412 and if you're individually pinging one person on their team NOTE Confidence: 0.89680976 87410e73-25fe-41c6-861f-465d6664faa7 00:45:31.412 --> 00:45:34.679 it makes it seem like you're hiding information from the rest NOTE Confidence: 0.89680976 5cb26e68-efb1-49b2-ac64-8ae9c05a47cb 00:45:34.679 --> 00:45:38.540 of the team, even if that's not what you're doing. Yeah, so I NOTE Confidence: 0.89680976 8a2634e4-1bbc-438f-a424-cc3c4ffef178 00:45:38.540 --> 00:45:42.104 usually do that only if it's like a quick question. Like hey, NOTE Confidence: 0.89680976 ef4f52a2-8184-4dc5-94ec-1fd1c4f71369 00:45:42.104 --> 00:45:45.668 in this file that you sent over, and I'm noticing that this NOTE Confidence: 0.89680976 b4b40fce-bc10-4b47-8548-c751b746b1b1 00:45:45.668 --> 00:45:48.044 column stop missing, right? Notice these files were. NOTE Confidence: 0.8625529 b06da948-5daf-4c82-bdb9-ae733b854f68 00:45:48.180 --> 00:45:51.205 Hidden is that anything I need to incorporate and then be NOTE Confidence: 0.8625529 d7f0002e-fc1b-4773-80bf-582484de987b 00:45:51.205 --> 00:45:55.330 like Oh yeah Oh no and like OK cool great you have to make it NOTE Confidence: 0.8625529 61ae1991-a9c1-4fa4-9325-40cadf2be06c 00:45:55.330 --> 00:45:58.080 a big deal if it's something quick and easy yeah? NOTE Confidence: 0.87508905 a5a418f0-e008-4e49-aa0d-45874d8f035d 00:45:59.170 --> 00:46:01.780 There's an exclamation point here. Instead of a question NOTE Confidence: 0.87508905 b182ef4b-e265-4eff-b3ff-0abc06f29eae 00:46:01.780 --> 00:46:04.680 mark, I'm changing that, right? OK, cool, got it, yeah? NOTE Confidence: 0.9191346 24c223d9-ab52-48ba-a302-42e11beceead 00:46:06.040 --> 00:46:09.680 One note about sharing information in Basecamp is. NOTE Confidence: 0.91094506 d0b8dd46-90e8-4ec7-9f7c-b20c528ab2ac 00:46:10.290 --> 00:46:14.268 Base camp it's not like some clients, especially larger NOTE Confidence: 0.91094506 d4661234-abc0-4119-bcce-73e3f7a7eb75 00:46:14.268 --> 00:46:17.796 clients, will have a lot of people in base camp to add NOTE Confidence: 0.91094506 cc4a551f-ae8a-4721-8cec-7e922710668e 00:46:17.796 --> 00:46:20.736 information and make sure that the stakeholders are all taken NOTE Confidence: 0.91094506 8fc07f28-adc2-4cff-ac27-f59374846d52 00:46:20.736 --> 00:46:23.970 care of. The risk in that is that sometimes they have NOTE Confidence: 0.91094506 9ae525d8-f6f1-4346-a053-055f31ea4a84 00:46:23.970 --> 00:46:27.204 information that they do not want shared in that form because NOTE Confidence: 0.91094506 d49afb6a-f6f6-42ca-9910-2eb66237770f 00:46:27.204 --> 00:46:30.144 they don't. It's not information that everyone in the company NOTE Confidence: 0.91094506 073116c0-06cb-49ed-b2a8-8fa04c125586 00:46:30.144 --> 00:46:33.084 should be Privy to. For example invoicing and billing. So NOTE Confidence: 0.91094506 196aa72a-fe09-4dfd-8ed6-1e6b92b68cf2 00:46:33.084 --> 00:46:36.024 whenever you're talking about anything in base game like and NOTE Confidence: 0.91094506 1fcb86dc-d694-4ec4-81be-d2ca1e485e69 00:46:36.024 --> 00:46:39.846 share that in Basecamp, is there any reason why I should I should NOTE Confidence: 0.91094506 da3b0325-5f70-45fb-b9ec-6116c5f1fcab 00:46:39.846 --> 00:46:43.374 share that in base camp? Or would you prefer that in and? NOTE Confidence: 0.92041326 5704c5cb-98eb-46cd-9446-c373e4fb563a 00:46:43.460 --> 00:46:47.350 Email and and then that's that's just the easiest way to NOTE Confidence: 0.92041326 b9add6b3-26cf-49c6-b7ff-443e69dcb4c2 00:46:47.350 --> 00:46:50.134 handle that. And usually when you set up a project you want NOTE Confidence: 0.92041326 28219904-d1fb-4653-a981-bd6cc740a55f 00:46:50.134 --> 00:46:53.150 to talk about. OK, this is what we use base camp for. Now NOTE Confidence: 0.92041326 efd1a53b-6361-4a80-a466-6a0ab10382b8 00:46:53.150 --> 00:46:55.006 we need to have a conversation. Is there NOTE Confidence: 0.92041326 ee598e8e-da3b-46e5-a792-e849059dd791 00:46:55.006 --> 00:46:57.326 anything that should not be viewable by everyone on the NOTE Confidence: 0.92041326 432ddc9a-25fc-4b48-9537-3fa0f49278d9 00:46:57.326 --> 00:46:57.558 team? NOTE Confidence: 0.9151741 b2f9fe23-1566-49e2-93cd-ead785f4791f 00:46:58.860 --> 00:47:02.196 And then that way they can set that expectation and you'll know NOTE Confidence: 0.9151741 efb377a2-ecb0-4b37-8536-5e2b5c509587 00:47:02.196 --> 00:47:06.088 what it is. And then usually you have a thread about it at the NOTE Confidence: 0.9151741 ef6a0090-c702-4594-884b-3222602c8540 00:47:06.088 --> 00:47:09.424 very beginning of the project. So then if Kristen, who runs our NOTE Confidence: 0.9151741 99680900-6be6-4d76-9a5b-e26ef8fc7d2f 00:47:09.424 --> 00:47:12.482 billing information, if she has any questions, you can always go NOTE Confidence: 0.9151741 4749b523-c4f6-45dc-ad93-a278d7b85cd5 00:47:12.482 --> 00:47:16.096 back to that thread, it make sure, OK, I'm sending it to this NOTE Confidence: 0.9151741 e2568555-7bea-4316-83c8-97d7dcf0ae4d 00:47:16.096 --> 00:47:19.710 person by email with this file and then that's what I need to NOTE Confidence: 0.9151741 200340db-e35e-4558-98b3-d2d0d2b48343 00:47:19.710 --> 00:47:23.046 do instead of sending it to everyone on base camp email. We NOTE Confidence: 0.9151741 f723b353-6773-4ec5-8f4f-e51620695bb6 00:47:23.046 --> 00:47:24.992 really rarely use email internally unless we're NOTE Confidence: 0.9151741 8d10bc4f-94e6-4593-b177-5101a7c16ef9 00:47:24.992 --> 00:47:26.104 forwarding information from a NOTE Confidence: 0.87143135 5d1dc588-63ef-4e7e-8011-45f164294a9b 00:47:26.104 --> 00:47:30.466 client. It's rare that we use email internally. We usually NOTE Confidence: 0.87143135 fb75dc50-11af-4d0b-a105-044416dee8e8 00:47:30.466 --> 00:47:31.528 just use teams. NOTE Confidence: 0.85903347 dd360738-dccb-4596-b097-becc73bc6fa8 00:47:33.370 --> 00:47:37.306 It is used frequently with clients, so um. NOTE Confidence: 0.87458277 01ffcec3-a77f-4301-aa45-63eeb78d854e 00:47:37.970 --> 00:47:41.633 With clients, there's like I email all day, all day everyday, NOTE Confidence: 0.87458277 ca050785-1eb5-474d-bb64-ebbecd1f5339 00:47:41.633 --> 00:47:44.963 yeah, and sometimes that's good. Sometimes I really really should NOTE Confidence: 0.87458277 45466857-5b48-4fad-be0e-a45d3c341195 00:47:44.963 --> 00:47:48.626 be on base camp, but especially in the cases where there's NOTE Confidence: 0.87458277 69d2a0e6-42c1-4cfc-a440-4eb639909846 00:47:48.626 --> 00:47:52.622 information that should not be on base camp that email as your NOTE Confidence: 0.87458277 b51323d5-e344-448c-9deb-8590218b6681 00:47:52.622 --> 00:47:56.618 best is your best friend. Yeah yeah, crystal next week when I'm NOTE Confidence: 0.87458277 69a092a6-e8fc-4ba5-b19a-3a12750e591f 00:47:56.618 --> 00:48:00.281 joining I'm going to be helping out with a few projects. NOTE Confidence: 0.8894938 3fe5fcd1-1004-4816-8932-1385a529a28a 00:48:01.850 --> 00:48:05.576 Clients have essentially devolved from using base camp in NOTE Confidence: 0.8894938 f64b0cf4-0c28-4541-b0ca-ffb23595a841 00:48:05.576 --> 00:48:07.646 there pretty much email only. NOTE Confidence: 0.90915954 c74ed55a-0299-4e3e-b389-e01d5905accf 00:48:08.690 --> 00:48:12.350 And I've been in those clients and there's no reason why that's NOTE Confidence: 0.90915954 1c80ba29-218d-4cda-9dbb-646e67fc56b7 00:48:12.350 --> 00:48:15.400 that shouldn't be OK. and I still shared meeting notes NOTE Confidence: 0.90915954 016944cb-e404-4b6b-9a47-f0e0c2ef8a07 00:48:15.400 --> 00:48:19.060 within base camp because they still had one set up and they NOTE Confidence: 0.90915954 7fa9c9b9-49aa-48b7-8fa2-991156821de0 00:48:19.060 --> 00:48:23.635 just didn't want to use it. But at the end of the day, I gave NOTE Confidence: 0.90915954 96a4bf75-17bd-4183-bd5b-5900a825a977 00:48:23.635 --> 00:48:26.685 you everything that you need. You need to get it. NOTE Confidence: 0.9441044 be9bcda1-7619-4d57-a195-5857583a1a54 00:48:27.420 --> 00:48:30.764 The other thing is, is you still have those meeting recordings NOTE Confidence: 0.9441044 8000d5eb-1e66-4da6-ab11-f91bd5e7ef05 00:48:30.764 --> 00:48:31.980 and the large files? NOTE Confidence: 0.9096883 eafa80e2-1761-4d7e-b2b7-7e6fcd12240f 00:48:32.750 --> 00:48:36.878 Gotcha, so that is still going to be important even for those NOTE Confidence: 0.9096883 baaa08bb-7a62-4c9e-a8ba-c2bc0886985a 00:48:36.878 --> 00:48:40.662 clients that want to just use email, basecamp will still be NOTE Confidence: 0.9096883 4506cc40-df78-4af2-bb59-d2eed0535d96 00:48:40.662 --> 00:48:42.382 used for sharing recordings an NOTE Confidence: 0.682563 80ead7d2-d337-4c95-903c-d4b82da51478 00:48:42.382 --> 00:48:44.910 large files. Cool OK. NOTE Confidence: 0.7835006 bc670302-d8fa-4afd-a530-92537fb9a500 00:48:45.600 --> 00:48:47.169 Um phone calls. NOTE Confidence: 0.94738144 09ca013a-9052-46c8-9aaa-0ec4327ca6ce 00:48:47.980 --> 00:48:51.100 There are times I have a few clients that I really like NOTE Confidence: 0.94738144 37f17074-6efe-4f4b-819f-3357f682cef5 00:48:51.100 --> 00:48:53.440 that I have given my individual cell phone number NOTE Confidence: 0.94738144 ee45a2e6-7058-475d-ba27-45ace13fdbcc 00:48:53.440 --> 00:48:53.700 2. NOTE Confidence: 0.9087021 044c8d05-418f-4e10-a2b9-4702012982f7 00:48:55.050 --> 00:48:58.256 Do that with everyone an. It's only if I really like them or if NOTE Confidence: 0.9087021 3e441ebb-bc39-4277-9980-418f005407a5 00:48:58.256 --> 00:49:01.004 we weren't really dire Straits and we really need to get this NOTE Confidence: 0.8342211 eb276238-52f3-48f2-846b-1cc8843ab9d5 00:49:01.004 --> 00:49:04.542 show on the road. I still have phone numbers for people or NOTE Confidence: 0.8342211 4997e2c9-6733-43fb-b03c-f4c1acc4626f 00:49:04.542 --> 00:49:06.882 actually know. Ideally the people from my ex. I didn't NOTE Confidence: 0.8342211 292794d5-1e48-446d-a853-f69657098275 00:49:06.882 --> 00:49:09.456 want to get drunk and like mean text him, but anyway. NOTE Confidence: 0.8621931 42cb928b-1ec2-4151-bff5-4256cdddc7e1 00:49:10.660 --> 00:49:14.391 Uh, so if you're having a phone call that they just call your NOTE Confidence: 0.8621931 be23ea05-4148-4ff0-b1a9-118231b02c70 00:49:14.391 --> 00:49:16.113 landline or they call your cell. NOTE Confidence: 0.92138207 2ad6a761-a0a8-4977-976e-dc429257180c 00:49:17.460 --> 00:49:20.390 These are very rarely recorded. It's always really important to NOTE Confidence: 0.92138207 9739e967-1998-479b-bf4b-8499be6f82e1 00:49:20.390 --> 00:49:23.613 take notes and post them to the teams channel. Usually if NOTE Confidence: 0.92138207 0a5a1dd5-1d02-4dc4-8d58-427e60f7983c 00:49:23.613 --> 00:49:26.543 someone is calling you, they usually have a quick question NOTE Confidence: 0.92138207 29bfdbcc-0866-4d8b-93f9-75fba6b62404 00:49:26.543 --> 00:49:30.938 and it's not that big of a deal, but it's good to say, hey, this NOTE Confidence: 0.92138207 400c80c9-005d-4aae-8aae-fb0a811e2d54 00:49:30.938 --> 00:49:32.696 is the information I gave them. NOTE Confidence: 0.9183863 046e2b5e-5ed9-487b-ab94-b8050c2d2758 00:49:33.330 --> 00:49:36.918 OK, the other thing on that is there's an immediate issue that NOTE Confidence: 0.9183863 fc99162a-55d1-483e-84a1-c6a20701cc33 00:49:36.918 --> 00:49:40.207 absolutely needs to be dealt with now, or there's this huge NOTE Confidence: 0.9183863 32a691b2-3056-4ac5-9026-5a3780c9dff2 00:49:40.207 --> 00:49:43.795 change. Or this huge issue and that needs to be documented so NOTE Confidence: 0.9183863 b15943c4-8e51-4464-bea5-383f3960885f 00:49:43.795 --> 00:49:47.682 that we know what's going on in the team knows what's going on, NOTE Confidence: 0.9183863 517fdc93-17a0-4462-a0bc-282851446f41 00:49:47.682 --> 00:49:50.971 and we know what the next steps need to be gotcha. NOTE Confidence: 0.86070764 d7fe2c77-a491-4434-bf15-3ede11bc16a1 00:49:53.130 --> 00:49:56.202 The other one meetings like just setting up a meeting and that NOTE Confidence: 0.86070764 bf06eb1e-fd4d-4cd0-8f8b-4ee4d58a52ea 00:49:56.202 --> 00:50:00.042 you can set up at like a call. You can set up a recorded call NOTE Confidence: 0.93270844 87432701-2c23-4969-b3bc-6733f3e4b171 00:50:00.042 --> 00:50:03.437 or. Something and basically if if an email takes you 30 minutes NOTE Confidence: 0.93270844 68c291a0-04e1-4d75-87c6-d51638a987be 00:50:03.437 --> 00:50:06.761 to type it out and make sure it's right and make sure NOTE Confidence: 0.93270844 eaab1880-d8d5-4630-94e4-ff39f36012e4 00:50:06.761 --> 00:50:08.423 everything is the way it needs NOTE Confidence: 0.90993696 6df1cbb6-2bf4-47e1-a751-4b46c6b9d845 00:50:08.423 --> 00:50:12.818 to be. Really, maybe you should just send that or then that has NOTE Confidence: 0.90993696 b36955c6-b9b3-4d69-821f-30d7bbbc8edf 00:50:12.818 --> 00:50:15.698 like 2 files in its. You're explaining the files. Yeah, NOTE Confidence: 0.90993696 06397a22-caf7-4e83-b2e1-f9090f290198 00:50:15.698 --> 00:50:19.442 just say hey, can we do a quick 30 minute stink like tomorrow NOTE Confidence: 0.90993696 b9650da5-d724-4903-8952-65494ce070d6 00:50:19.442 --> 00:50:22.898 like these are the times I have available. I wanted to run NOTE Confidence: 0.90993696 800d9432-c1b0-4080-a47b-02b58b9e95ff 00:50:22.898 --> 00:50:26.066 through these files with you real quick and then allow you NOTE Confidence: 0.90993696 55bbca89-70f0-48a5-be6b-37846bcbcb01 00:50:26.066 --> 00:50:28.946 to review them with me in case you had questions. NOTE Confidence: 0.89732164 c3747331-2786-4aa1-a319-8d871a9f3cc0 00:50:30.390 --> 00:50:33.774 That sounds good. Yeah, that's always a good thing. Or if you NOTE Confidence: 0.89732164 3c9f9295-619f-4242-b374-fbc042a85fec 00:50:33.774 --> 00:50:36.876 have something where you think that it might cause the cause, NOTE Confidence: 0.89732164 f0e8dc8e-f29c-4d7b-9de1-4c58104caad5 00:50:36.876 --> 00:50:40.260 an escalation in my eyes to say, hey, so here's information I'm NOTE Confidence: 0.89732164 1864ba33-795b-4baf-be1e-10e3ea4a44ad 00:50:40.260 --> 00:50:43.362 setting up a I've got this information ready. Let's set up NOTE Confidence: 0.89732164 298cc4ba-626e-4caa-b364-fb5e6556f0c9 00:50:43.362 --> 00:50:47.310 a meeting to go over it I'll send it to you in advance. You NOTE Confidence: 0.89732164 d1cf633f-cd64-4faf-b840-ad6e2622e695 00:50:47.310 --> 00:50:50.694 can look through and ask me any questions you have and then. NOTE Confidence: 0.9264339 a7842869-6d7d-4b6f-a953-a981639d80a1 00:50:52.260 --> 00:50:55.219 And then when you get on the call, then they're prepared NOTE Confidence: 0.9264339 8220c6ce-224c-4bb1-ace0-335e0dfe5aaf 00:50:55.219 --> 00:50:57.640 that they look through the information they know their NOTE Confidence: 0.9264339 629dcb35-d817-4e8e-b173-62ca2580f8e6 00:50:57.640 --> 00:50:59.523 questions and you can resolve the issue. NOTE Confidence: 0.8965853 2bb66080-92ee-4dd2-bca1-4dda9ccc4d46 00:51:00.790 --> 00:51:03.130 Information is always good. Better than no information and NOTE Confidence: 0.8965853 de96ac9d-cce8-47d3-bedc-1e9519efbde5 00:51:03.130 --> 00:51:06.770 this is just a regular template, and so I kind of have some. This NOTE Confidence: 0.8965853 4fd20906-813a-4e41-af89-4d0745a1a75e 00:51:06.770 --> 00:51:10.150 is all send you this. I don't know if you have the meeting NOTE Confidence: 0.8965853 3ae98dbd-bf0d-41e5-a3c7-8bd912aaa903 00:51:10.150 --> 00:51:11.190 template or not, but. NOTE Confidence: 0.89791995 3b94ede1-d8db-4b63-b483-2305f180005c 00:51:11.860 --> 00:51:15.227 Uhm, I think someone else also just showed it to me, but I NOTE Confidence: 0.89791995 55671cbb-5edd-493d-99fa-7bd3148e72f0 00:51:15.227 --> 00:51:17.817 didn't actually get the document. OK, well I think Ben NOTE Confidence: 0.89791995 37a78f8a-b2bf-40bd-afef-86868b8fa908 00:51:17.817 --> 00:51:21.184 has a file of them somewhere, but and if not then I can NOTE Confidence: 0.89791995 79c02bb0-bfb4-4bc8-ac86-649705f68ec0 00:51:21.184 --> 00:51:24.033 definitely get you one. But this is kind of just the NOTE Confidence: 0.89791995 a3baf6c0-65a0-4eb4-8bb9-1325087d7a28 00:51:24.033 --> 00:51:27.141 information I had here. I was going to go through a little NOTE Confidence: 0.89791995 2a079943-c6b5-4cd5-9e6a-0e102956a377 00:51:27.141 --> 00:51:29.731 bit of information for Sprint Planning, but I didn't have NOTE Confidence: 0.89791995 9cd1ccb6-855c-4be2-9629-838398400d89 00:51:29.731 --> 00:51:33.098 enough time to fit that in, which is good. 'cause we have 4 NOTE Confidence: 0.89791995 db38ca2d-4a71-402e-ad88-dee2fa2d6232 00:51:33.098 --> 00:51:35.947 minutes left in the meeting. Say I had a technical question NOTE Confidence: 0.89791995 82e4ddf4-8e46-4b91-824c-cb22855d6d4e 00:51:35.947 --> 00:51:39.055 from a from a client, or like the client asked me something NOTE Confidence: 0.89791995 5bb45758-ac98-4f30-87c6-f55fe1051adc 00:51:39.055 --> 00:51:41.386 so I had to ask one of the developers. NOTE Confidence: 0.891937 ad66950c-6e78-4fb1-b54f-c509280bd149 00:51:42.660 --> 00:51:48.705 Would I go to the actual person executing this task or would I NOTE Confidence: 0.891937 31aa7b34-78ce-4ccd-a29b-fbab94454e9f 00:51:48.705 --> 00:51:50.100 go to um? NOTE Confidence: 0.9102421 f6b588b7-c718-4b27-9291-845eb390c7ba 00:51:51.300 --> 00:51:55.564 Well, I like the like the front end manager back end manager of NOTE Confidence: 0.9102421 4c139544-3604-4262-ad8f-86d6ff946010 00:51:55.564 --> 00:51:59.172 that team. I would almost always go to the individual person NOTE Confidence: 0.9102421 1396d448-19cc-4a69-b2f8-71237c1c4bc0 00:51:59.172 --> 00:52:02.452 you'll be working with. Yeah, your estimations will always be NOTE Confidence: 0.9102421 bf22b75a-e452-4c32-9dfa-bd36be28d817 00:52:02.452 --> 00:52:06.060 more accurate if they're coming from the person doing the work. NOTE Confidence: 0.906545 8280e7b3-29b7-4f9b-97bb-05562055db4c 00:52:07.570 --> 00:52:10.594 They say, Oh yeah, I can set up a local that'll take NOTE Confidence: 0.906545 e46c9f3a-4992-4fec-acf3-efc804cc148d 00:52:10.594 --> 00:52:11.350 me 10 hours. NOTE Confidence: 0.8433708 31907084-2bf5-491e-a035-1526cc2447c8 00:52:12.860 --> 00:52:15.842 Setting up a local, it takes like 2. You can be like oh, why NOTE Confidence: 0.8433708 9579da57-6002-447b-9537-b16878ace91c 00:52:15.842 --> 00:52:18.398 do you need 10 hours for that? And if you don't feel NOTE Confidence: 0.8433708 48cdbc19-8db3-403f-9234-1dcc7b61d0c0 00:52:18.398 --> 00:52:20.528 comfortable saying that, go to the management. Hey, so they NOTE Confidence: 0.8433708 caf4aa84-48bd-418b-9b30-1b4bcf1dd78e 00:52:20.528 --> 00:52:23.723 said they were going to take 10 hours to set up a local and then NOTE Confidence: 0.8433708 2ade121e-eaff-4bad-a440-3032d22f925a 00:52:23.723 --> 00:52:26.279 it'll be like oh, let me figure that out for you, OK? NOTE Confidence: 0.84295654 d2e1df38-fe3c-426a-ba7f-b01d7089a695 00:52:27.230 --> 00:52:30.407 Call estimation seems crazy. You can always involve them. NOTE Confidence: 0.6941322 42a6eff0-cedf-4b78-a9bb-3f00beb73b47 00:52:31.520 --> 00:52:33.110 I don't like any, I doubt. NOTE Confidence: 0.8597678 58342ed4-1d6d-4b5e-8088-3c49060b4809 00:52:33.950 --> 00:52:37.790 You know, I. I'm usually just like, OK, cool we'll figure that NOTE Confidence: 0.9341306 deda911e-761f-4fd3-a27d-c5e0c91b7f66 00:52:37.790 --> 00:52:42.345 out but yeah. Yeah, I tend to filter more towards just talking NOTE Confidence: 0.9341306 82c21c99-f0ab-4388-ba55-c3e89db79729 00:52:42.345 --> 00:52:45.920 to the individual person and making sure we're on the same NOTE Confidence: 0.896491 aff5b01d-b1dd-42b2-af80-29dab5c57d5e 00:52:45.920 --> 00:52:51.115 page. As they typically will put like a if it's like I'll put in NOTE Confidence: 0.896491 f5b52f4c-a163-41b8-9a54-ebe4328df784 00:52:51.115 --> 00:52:55.525 the teams channel. Like I said, up up about I put like in the NOTE Confidence: 0.896491 ae86d2e2-9ce5-4720-aa8c-0759e077d2ac 00:52:55.525 --> 00:52:58.360 individual project channel. Hey, at Brandon, this information is NOTE Confidence: 0.896491 7269e5b2-c7c9-4b2d-9c34-f54607b16c38 00:52:58.360 --> 00:53:01.825 just came from the client. I'm going to need some information NOTE Confidence: 0.896491 66622a9d-e8a1-4b52-8ae2-bfd01e38e568 00:53:01.825 --> 00:53:05.605 on this, this, this and this. You know these are the files NOTE Confidence: 0.896491 6d3f3492-c644-433e-b162-48c63ff52151 00:53:05.605 --> 00:53:09.385 that they've been looking at. Can you look this over then? Can NOTE Confidence: 0.896491 b45c3dcc-6717-4abc-b39e-6dcad296ed13 00:53:09.385 --> 00:53:13.165 we meet later today to figure out what the next steps are?