WEBVTT NOTE duration:"00:49:34.2000000" NOTE language:en-us NOTE Confidence: 0.868779480457306 f7ee49c2-50bc-451f-918b-14770db5ec4f 00:00:06.150 --> 00:00:12.002 Uh, I'm just going to kind of show you what I do. A bit NOTE Confidence: 0.868779480457306 efd8dc2c-ac70-400d-bbc5-b9d3272fc958 00:00:12.002 --> 00:00:13.256 awesome. Um 'cause? NOTE Confidence: 0.887391924858093 8d570714-b0e5-4bfd-8407-7cf3d560d6df 00:00:13.770 --> 00:00:18.502 I'm gonna basically talk to so we use Zoho. I don't know if NOTE Confidence: 0.887391924858093 a20193f1-eaa9-46f3-a7b3-05ac16e620d0 00:00:18.502 --> 00:00:22.506 you've ever used that CRM before. Yeah, so we use zoho. NOTE Confidence: 0.887391924858093 6fcf8928-69df-4a42-9d3a-c917beaedc18 00:00:22.506 --> 00:00:27.602 Uhm, so I'm going to kind of run through like the leads. And you NOTE Confidence: 0.887391924858093 1b16c6f1-7b65-45a7-9c2d-c647235ef5d8 00:00:27.602 --> 00:00:32.334 know what we do there? And kind of our thought process and um NOTE Confidence: 0.887391924858093 21f9a6ce-0a42-4544-b2ac-145870e3876e 00:00:32.334 --> 00:00:36.338 and then look to kind of, you know shows surrounding material NOTE Confidence: 0.887391924858093 301a129f-8aa7-485b-8dd5-b06c3524988f 00:00:36.338 --> 00:00:38.158 that I use as well. NOTE Confidence: 0.913503229618073 41cf9618-e679-494c-8080-561e08c1738e 00:00:38.200 --> 00:00:43.296 I'm doing my daily task, but basically what we try to do is NOTE Confidence: 0.913503229618073 b90a1871-3a22-429c-869e-5cef468b52e1 00:00:43.296 --> 00:00:48.000 we get a lot of our leads from, uh, just SCO work. NOTE Confidence: 0.912437379360199 9d0bd552-00d5-4d68-9ce3-f7b681300dd5 00:00:48.620 --> 00:00:54.654 So we have a lot of a lot of incoming leads that come through NOTE Confidence: 0.912437379360199 3fde0f31-f43a-46cb-b193-29afb76b444e 00:00:54.654 --> 00:00:59.826 what we call RFQ. Request for quote, and it is something where NOTE Confidence: 0.912437379360199 9b803ada-5e6b-44c7-a798-69e830905417 00:00:59.826 --> 00:01:02.412 we look to have to get. NOTE Confidence: 0.913032650947571 92a8ec47-b3ed-4679-8c87-08fff5c23355 00:01:04.070 --> 00:01:07.450 A bunch of our cues coming through because obviously a NOTE Confidence: 0.913032650947571 0ec94ec0-8df5-4e1a-870b-cf968fbcde02 00:01:07.450 --> 00:01:11.844 lot of those are not going to go, so you you know you NOTE Confidence: 0.913032650947571 00b30fe5-f21b-4273-a405-e593128ed87a 00:01:11.844 --> 00:01:15.562 have to have you know 50 of those things coming through NOTE Confidence: 0.913032650947571 000eb186-fe44-4271-afb2-69a1aa11c66f 00:01:15.562 --> 00:01:19.618 for us to get like a, you know, you know, through four NOTE Confidence: 0.913032650947571 985f3f38-5862-43ec-859d-dbd27456a78b 00:01:19.618 --> 00:01:21.646 OPS out of that and then. NOTE Confidence: 0.91569721698761 d2219189-4a27-436f-a9a5-d7a9e0b5f13e 00:01:23.170 --> 00:01:26.866 The hope is that you know, out of a handful of opportunities NOTE Confidence: 0.91569721698761 51ce16de-4c40-43fa-aaf5-d07d7be61dce 00:01:26.866 --> 00:01:28.714 you know you're going to close NOTE Confidence: 0.89499419927597 80218f52-75ce-482d-8742-3de7b86a0acf 00:01:28.714 --> 00:01:33.428 one of those. And so that's pretty much kind of the funnel NOTE Confidence: 0.89499419927597 54d52a39-52f5-4b41-9665-b23265369410 00:01:33.428 --> 00:01:38.858 that we look to do there. So as you can see, like this is kind NOTE Confidence: 0.89499419927597 dae4208e-720e-40d7-8eae-a1e235f847fd 00:01:38.858 --> 00:01:43.926 of a dashboard that shows a bit about so you can see for the NOTE Confidence: 0.89499419927597 3cd357b7-fadb-4602-893e-bc3e400ccad6 00:01:43.926 --> 00:01:46.460 week we've had 11 new leads come NOTE Confidence: 0.900384426116943 7e0c7d52-35e4-4a39-9a34-2c5941f7a575 00:01:46.460 --> 00:01:52.420 in. Uhm, you know for the month we've had 42 so so far. NOTE Confidence: 0.89414918422699 45789e02-768e-4503-9579-6ba2e885de67 00:01:53.140 --> 00:01:59.150 And Uhm. And you can see that I'm currently overdue for 12 NOTE Confidence: 0.89414918422699 e99aece6-f1d5-468d-b5e0-57c7147e94b7 00:01:59.150 --> 00:02:03.583 activities, so you don't just pretend like you don't see that. NOTE Confidence: 0.900931537151337 f4098737-8b1f-4a82-b93a-ff776a063d9f 00:02:03.590 --> 00:02:08.784 Not, uh, so then, uh, you know this is that this is pretty much NOTE Confidence: 0.900931537151337 8819f331-df4e-4aeb-bffa-bec321c2fe49 00:02:08.784 --> 00:02:13.607 what you know what we're running as far as our funnel, uh, is NOTE Confidence: 0.900931537151337 185638f2-dd3e-478e-97e1-37ad9871fc83 00:02:13.607 --> 00:02:18.059 concerned an we you know, kind of track lead quality as they're NOTE Confidence: 0.900931537151337 d8ae8f7e-1390-46ee-a3f8-55cf41f29d2b 00:02:18.059 --> 00:02:23.253 coming in so we get a sense of you know, are we seeing really NOTE Confidence: 0.900931537151337 81622977-c68d-4db0-9d63-1e57ff565e97 00:02:23.253 --> 00:02:26.221 high quality leads right now? Uh, if not. NOTE Confidence: 0.922814607620239 dcb19020-55a1-4188-8930-10af9f7a87fe 00:02:26.810 --> 00:02:31.463 You know marketing. What do you thinks? Going on? Let's dive NOTE Confidence: 0.922814607620239 0aea1b04-18b0-4d0d-a662-769651da501d 00:02:31.463 --> 00:02:36.539 into that and we basically try to dissect the direction of our NOTE Confidence: 0.922814607620239 81a13fce-be0a-4189-b878-1f97a0bc940a 00:02:36.539 --> 00:02:40.769 ongoing SCO efforts to ensure that we're getting is quality NOTE Confidence: 0.922814607620239 7c0d5fa6-3672-4d53-9336-825b45f63847 00:02:40.769 --> 00:02:43.307 leads is possible. Coming in all NOTE Confidence: 0.88729327917099 4bc845a5-9d37-42d3-b715-d272be43f601 00:02:43.307 --> 00:02:50.426 the time. And for the most part, we get most of our leads through NOTE Confidence: 0.866589307785034 3dbb5c73-7713-4591-b5ba-e448ee55dfc5 00:02:50.426 --> 00:02:55.521 ARQ. Um chat, so we do engage you. Probably already seen that, NOTE Confidence: 0.866589307785034 72d18971-e065-4caa-bba1-634e624cb112 00:02:55.521 --> 00:03:00.214 uh, we do engage up on the site when somebody is looking around. NOTE Confidence: 0.914868116378784 d5f5c16c-5149-4ac2-b26c-a013bcbb6b7a 00:03:00.930 --> 00:03:04.670 And, uh, lead works. Which, uh, I mentioned this briefly NOTE Confidence: 0.914868116378784 cc556954-71b3-451a-a620-6dbbfa40eda6 00:03:04.670 --> 00:03:09.532 to you in the first call, but lead works is is the software NOTE Confidence: 0.914868116378784 30324f99-5290-45f1-b431-88f895536fc9 00:03:09.532 --> 00:03:12.524 that we use that basically track site visitors. NOTE Confidence: 0.920923233032227 711b711b-bfce-456f-9176-7178b75fbd02 00:03:13.550 --> 00:03:18.814 And so we go back into that list daily and look at who's hitting NOTE Confidence: 0.920923233032227 ea9a292b-cf82-42aa-9e9b-2903e9bcc3a8 00:03:18.814 --> 00:03:23.326 our site. I mean, you know if you're if you're seeing some NOTE Confidence: 0.920923233032227 18797418-831f-4a68-890d-209f3b7df458 00:03:23.326 --> 00:03:27.086 quality companies hitting our site engaging in some pages for, NOTE Confidence: 0.920923233032227 cb8a39eb-26d3-40f9-ad49-6793874931cc 00:03:27.086 --> 00:03:28.590 uh, you know for. NOTE Confidence: 0.902053236961365 44573ba5-b468-49d3-bb14-6e86c4377b10 00:03:29.260 --> 00:03:32.809 You know a fair, fairly good length of time and you know, not NOTE Confidence: 0.902053236961365 d9950082-0f0b-42b4-9b45-2170b2243c9a 00:03:32.809 --> 00:03:36.085 bouncing after a second or two you know those are things that NOTE Confidence: 0.902053236961365 da5854f4-4ec0-41c0-ab7e-b2ac5cb42e34 00:03:36.085 --> 00:03:39.634 were going to probably reach out to them and just ensure that you NOTE Confidence: 0.902053236961365 f368a3d8-ce28-4c99-9233-4a2c83be87a4 00:03:39.634 --> 00:03:42.637 know. Did you have any other questions? Did you get 'cause NOTE Confidence: 0.902053236961365 28dd92f3-b820-4971-a59e-1abec8f6f6f5 00:03:42.637 --> 00:03:45.913 you know? If they these will be ones? Obviously that did not NOTE Confidence: 0.902053236961365 3d102f93-e616-46b5-b4ef-715e8efdfd0f 00:03:45.913 --> 00:03:47.278 actually submit in our few NOTE Confidence: 0.89536464214325 4da27aa1-6dc7-4c17-95ae-c9c0489a9ee8 00:03:47.278 --> 00:03:52.850 requests. And so we try to get additional, uh, engagement NOTE Confidence: 0.89536464214325 de649669-daa1-40bb-971b-748cd7335b66 00:03:52.850 --> 00:03:57.750 there, um, and that's, uh, some stuff that, um, Jeremy. NOTE Confidence: 0.879385352134705 7c74647c-2ca0-4ca0-b8eb-bbf9c2350966 00:03:58.320 --> 00:04:02.220 Well, I'm kind of rundown and he looks after those. NOTE Confidence: 0.909592032432556 1baa77d2-7124-4ca2-bf29-93daeb5e1cdb 00:04:03.240 --> 00:04:08.336 So this is so. This is kinda, you know what we do here. You NOTE Confidence: 0.909592032432556 19d7ce68-44ab-4e7d-90e3-239c853fe5ba 00:04:08.336 --> 00:04:12.704 will likely probably not have a lot of engagement in Zoho on NOTE Confidence: 0.909592032432556 f2b503bd-6465-45d2-9f15-a31064c95441 00:04:12.704 --> 00:04:17.800 your end. Uh, but I at least kind of want to show you this. NOTE Confidence: 0.86698305606842 17ffbd8b-500d-429d-b81f-115a5b50752e 00:04:18.320 --> 00:04:22.856 Um and let you kind of know what we're doing on this end, usually NOTE Confidence: 0.86698305606842 16621638-2520-44c9-84d4-2e79747d597b 00:04:22.856 --> 00:04:27.068 with leads, an, uh, just kind of give you, you know, a sense. NOTE Confidence: 0.906017363071442 0d77e4e1-1b4e-4902-8fb3-29bfcae924f6 00:04:27.720 --> 00:04:32.984 Here you know this this is this is what it looks like and we NOTE Confidence: 0.906017363071442 be4d390e-6c4b-4126-990c-b2c0830567ff 00:04:32.984 --> 00:04:37.120 have kind of some, uh, you know automation surrounding uh, you NOTE Confidence: 0.906017363071442 d6b3b5a5-b14a-414e-b33f-a95128b2695c 00:04:37.120 --> 00:04:42.760 know the activities that will do so? I mean I'm going to if I hit NOTE Confidence: 0.906017363071442 7fb5bdeb-717f-4415-94e9-77b15ec42cc3 00:04:42.760 --> 00:04:46.896 you know, left voicemail I'm not going to hit another button. NOTE Confidence: 0.906017363071442 15ec92e2-3750-438f-afdc-67b923ae34c0 00:04:46.896 --> 00:04:51.408 That's basically, you know I I sent my email, it's going to NOTE Confidence: 0.906017363071442 52d530d4-3b46-40e7-8749-cc408db67b8f 00:04:51.408 --> 00:04:55.920 automatically set me up to start doing some next next tasks as NOTE Confidence: 0.906017363071442 e3614c26-14f4-4c3a-9d95-54ef6e825966 00:04:55.920 --> 00:04:57.800 well. Moving forward from there NOTE Confidence: 0.853347420692444 3bf36db8-218d-4978-99d0-e356733b2d34 00:04:57.800 --> 00:05:02.730 so. That's kind of what we do there when just just show you. NOTE Confidence: 0.876769483089447 d385eb58-1b97-4c6f-a50c-7129550a37bb 00:05:03.250 --> 00:05:05.770 So these are RF cues. NOTE Confidence: 0.843208968639374 c5c51a51-ea87-445f-8801-8564bb49bf6e 00:05:06.750 --> 00:05:11.346 You know now this one. I obviously can see it. This is NOTE Confidence: 0.843208968639374 2891453e-899a-4612-9656-244a736271ef 00:05:11.346 --> 00:05:13.644 not. This is not high quality. NOTE Confidence: 0.92169713973999 2a78d9a7-cc93-485a-9a22-6fa3b4c087bf 00:05:13.660 --> 00:05:18.002 Any any time that, uh, we're not getting a true phone number and NOTE Confidence: 0.92169713973999 b43a8f11-f54e-438a-ab6a-f38a7ead204b 00:05:18.002 --> 00:05:22.678 it's a, you know, a lot of times. If it's a Gmail, you know NOTE Confidence: 0.92169713973999 7e2d49f1-e889-4e46-a288-4629336d3196 00:05:22.678 --> 00:05:26.686 that kind of tells you a little something. But yeah, Yeah. But NOTE Confidence: 0.92169713973999 09eaff37-8536-42be-8efa-ee3e708fe3fd 00:05:26.686 --> 00:05:29.358 when they give absolutely no information whatsoever, it's NOTE Confidence: 0.92169713973999 819ae3c2-627f-44e6-8780-41b09603bd5a 00:05:29.358 --> 00:05:31.028 probably not a good app. NOTE Confidence: 0.891792893409729 8abb7611-5aec-46bd-99b2-ba5c398b6e64 00:05:31.720 --> 00:05:36.704 Uhm, but you, you know, as you can see, like if they if they're NOTE Confidence: 0.891792893409729 bc3fcaad-4de4-4163-b9de-4e12c395df9b 00:05:36.704 --> 00:05:40.620 actually giving some amount of detail, you know, uh, of what NOTE Confidence: 0.891792893409729 937decf0-90ca-4324-9092-c93a7bf38481 00:05:40.620 --> 00:05:43.824 they might be looking for. That's really where were. NOTE Confidence: 0.927210092544556 e0550df0-dc4f-403e-9433-2e95aba7ee30 00:05:44.710 --> 00:05:47.464 You know, looking for that 'cause usually there more NOTE Confidence: 0.927210092544556 2e892111-e2c3-4db3-9f06-0fb82f0718fd 00:05:47.464 --> 00:05:48.994 serious when they're giving some NOTE Confidence: 0.904339909553528 21e55186-5ffb-4eec-9989-e644da7277a2 00:05:48.994 --> 00:05:53.982 information. Um, so this is so this is. This is what we're NOTE Confidence: 0.904339909553528 a3d93b80-4a47-4ec3-a715-e7d145ecc292 00:05:53.982 --> 00:05:58.074 basically, uh, you know, really kind of bringing most of the NOTE Confidence: 0.904339909553528 b670e35a-2dc4-40bc-bf6d-53596b72103d 00:05:58.074 --> 00:05:59.934 opportunities that we get into. NOTE Confidence: 0.858888208866119 60aee046-d533-4568-8077-1fd1df7e2102 00:06:01.230 --> 00:06:05.740 Clarity so uhm, I work these personally Jeremy does. Uh NOTE Confidence: 0.858888208866119 c07dab85-772c-44b9-b5de-e14c50a8e3ea 00:06:05.740 --> 00:06:12.054 sometimes I'll ask him to jump in on some, but this is this is NOTE Confidence: 0.858888208866119 fd3a57ef-741b-4aee-a301-254312c763df 00:06:12.054 --> 00:06:17.466 pretty much my main job is to make sure we're running these NOTE Confidence: 0.858888208866119 02e1b67f-7461-47b9-aeb3-db2ad640de6e 00:06:17.466 --> 00:06:20.172 down an working him to the NOTE Confidence: 0.931354522705078 131266d2-e958-4fc2-8b1d-567171c8c1bc 00:06:20.172 --> 00:06:26.037 fullest. And. From there you know we just we're NOTE Confidence: 0.931354522705078 a26143d0-8881-43f2-b80a-046cf2875290 00:06:26.037 --> 00:06:27.240 going to, uh. NOTE Confidence: 0.920921146869659 25991721-d4be-4a8e-a756-83f798b79fce 00:06:29.920 --> 00:06:34.509 We're going to just kind of I. I'm I'm basically going to track NOTE Confidence: 0.920921146869659 5e8593e8-5d79-45eb-b38c-ab1488934f7b 00:06:34.509 --> 00:06:38.392 the progress. Uh, you know, through zojo so that we're going NOTE Confidence: 0.920921146869659 44f1d1e9-56ba-446e-b4cf-782e1cae1370 00:06:38.392 --> 00:06:42.981 to be seeing you know everything that's going on. So I have we NOTE Confidence: 0.920921146869659 74c3b237-4e8c-48d1-be2d-a0ebda712cc6 00:06:42.981 --> 00:06:46.864 have weekly sales meetings where I basically, you know, run down NOTE Confidence: 0.920921146869659 f318c825-4249-448c-983f-e7507eb1398e 00:06:46.864 --> 00:06:47.923 all this information. NOTE Confidence: 0.898589015007019 1e6713e8-5307-4cfd-ae2e-5ff908b7c25e 00:06:48.520 --> 00:06:54.540 And then we also, uh, like for deals. So these are like my my NOTE Confidence: 0.898589015007019 89ba8eb9-df26-4031-9ff3-56cf1e77b844 00:06:54.540 --> 00:06:58.840 engaged. I guess you could say you know hot deals. NOTE Confidence: 0.916123747825623 d24bc53d-7461-4be9-9441-4872e756cb4d 00:06:59.390 --> 00:07:04.880 Where were actually, uh, you know, talking to these people, NOTE Confidence: 0.891656756401062 67652b38-fcb0-4a59-a738-b38c2aed2849 00:07:04.880 --> 00:07:09.912 we've. Definitely. I've made sure there's a need there. They NOTE Confidence: 0.891656756401062 8297df71-945d-4224-8226-a76bf8369409 00:07:09.912 --> 00:07:15.168 look to have budget UM in and so these would be opportunities NOTE Confidence: 0.891656756401062 cf602f34-fb93-4bfe-b95a-bfd74ea6268e 00:07:15.168 --> 00:07:16.920 that we actually would. NOTE Confidence: 0.926989793777466 60e06696-ceab-4ee9-aecb-363bf5241a3f 00:07:17.490 --> 00:07:20.614 You know that I'm that I'm working and trying to bring NOTE Confidence: 0.881010830402374 c7d1a1f9-3b0c-4dcf-81e9-0490b86b6178 00:07:20.614 --> 00:07:25.947 through the funnel. And, uh, so I'll run through all of these NOTE Confidence: 0.881010830402374 c3943956-1b69-4975-824c-035f65d7b928 00:07:25.947 --> 00:07:31.446 kind of giving a, you know, a status of where they're at. And NOTE Confidence: 0.881010830402374 467134d0-e958-41c2-b930-9bf581780a30 00:07:31.446 --> 00:07:36.522 um, in the varying stages, uh, where we're sitting kind of last NOTE Confidence: 0.881010830402374 ded76be6-60cc-4067-93bb-d9fa1bdcb798 00:07:36.522 --> 00:07:38.214 activity type of stuff. NOTE Confidence: 0.855108559131622 61d3f1a9-97a8-485d-862a-537812aef472 00:07:38.850 --> 00:07:43.910 And just make sure that this. I guess this page specifically NOTE Confidence: 0.855108559131622 506cf769-e632-4ce6-82a2-511b6c6aef38 00:07:43.910 --> 00:07:47.130 does at least let you like see NOTE Confidence: 0.920065402984619 72071f4b-26e3-4ddd-b791-aa674773dfa1 00:07:47.130 --> 00:07:52.446 that status. Oh yeah, So what I do is see this description right NOTE Confidence: 0.920065402984619 b4a8cf47-8098-45e3-913d-4ed07635a0f8 00:07:52.446 --> 00:07:56.032 here. Yeah, so one of the things that I do is. NOTE Confidence: 0.918177962303162 0f7ab7df-573d-459f-92e6-1f4a8447572d 00:07:56.630 --> 00:08:01.348 When so when you when you go into this you know it kind of NOTE Confidence: 0.918177962303162 1bb4ed16-36f0-4721-8069-8d1b526f3600 00:08:01.348 --> 00:08:06.066 gives the high level of you know what's going on. But, uh, what I NOTE Confidence: 0.918177962303162 f9672e0e-4c8a-49e7-bf93-cbaadb4fc8c1 00:08:06.066 --> 00:08:10.110 do is when you're in edit mode on this, there's actually just NOTE Confidence: 0.918177962303162 c0a87096-def1-48f9-b8f8-c1498acb6138 00:08:10.110 --> 00:08:14.491 like a description that shows. So what I try to do with that NOTE Confidence: 0.918177962303162 7e47da6f-aa90-4eca-83ce-d3924ea62e53 00:08:14.491 --> 00:08:18.198 description box is my last activity. I will. I will give NOTE Confidence: 0.918177962303162 0aca9594-100d-47cd-9d64-b1b56a8f78c0 00:08:18.198 --> 00:08:21.905 the status. Oh cool, so that. That way when I'm rolling NOTE Confidence: 0.918177962303162 827533d4-a7e0-438f-830c-e13765f64945 00:08:21.905 --> 00:08:25.949 through these with the company I'm going to, I'm going to be NOTE Confidence: 0.918177962303162 c5105781-a925-40b9-81fa-a4aa5c909e69 00:08:25.949 --> 00:08:26.960 able to actually. NOTE Confidence: 0.90698379278183 95e1960d-911d-47ec-a6c1-dd5456ed7dd3 00:08:27.020 --> 00:08:32.036 Remember where this is? Yeah, and talk to that so these nodes NOTE Confidence: 0.90698379278183 217d9ac4-beb4-422f-9d20-13a920cd4971 00:08:32.036 --> 00:08:36.634 right here is usually what I'm using when I'm running through NOTE Confidence: 0.90698379278183 5926bf76-50be-4294-9c59-4c4498b77758 00:08:36.634 --> 00:08:40.814 the status of everyone of our opportunities and where they're NOTE Confidence: 0.938573777675629 5e922afe-af61-4df1-a8ed-6a8df2a5c110 00:08:40.814 --> 00:08:44.990 at and. Obviously if there is any feedback or you know. NOTE Confidence: 0.864707708358765 f49ef60a-8d16-4b29-9da2-0721809d0167 00:08:45.870 --> 00:08:49.630 Chris Reddick might say, you know, hey, Phillip, ever tried NOTE Confidence: 0.864707708358765 2fa2cf44-9f10-4ccf-983c-eac3f3c21723 00:08:49.630 --> 00:08:54.894 this? Have you seen him that you know we could do this or you NOTE Confidence: 0.864707708358765 1d69e037-3c49-4d36-b431-491e99bdd0c9 00:08:54.894 --> 00:08:59.406 know whatever kind of feedback? So this is where myself and Ron NOTE Confidence: 0.864707708358765 c1f024a3-6e11-4268-99c2-c5388ccf9f17 00:08:59.406 --> 00:09:03.918 and Chris Redican, Jeremy and Riley. I don't know if you met NOTE Confidence: 0.864707708358765 c7836855-cf61-4c3e-b81f-5628d7096db6 00:09:03.918 --> 00:09:08.430 Riley. Yeah, he helps in the marketing area and so we all NOTE Confidence: 0.864707708358765 228b4d96-14e8-4a0d-880d-f1ddfd0f2905 00:09:08.430 --> 00:09:12.942 just get together and we work through these and try to figure NOTE Confidence: 0.864707708358765 bb5c79a0-288b-4a2b-b1df-de91a59105b4 00:09:12.942 --> 00:09:15.950 out what we can do to pull these NOTE Confidence: 0.906964182853699 2da0102a-429f-4333-a3e6-7f4f7a2e4d8c 00:09:15.950 --> 00:09:20.552 in. And, uh, just make sure that that everybody has status on NOTE Confidence: 0.906964182853699 f9b36d93-6329-4eda-b361-c5b7dd5473eb 00:09:20.552 --> 00:09:25.016 stuff like that. And so we look to bring these through an NOTE Confidence: 0.906964182853699 ff20edb9-f924-4f23-8c26-5d643014fbe1 00:09:25.016 --> 00:09:29.852 obviously once we start to to kind of get him to the point NOTE Confidence: 0.906964182853699 e614dfea-c90b-4019-9f9e-0e7ddc7d62b0 00:09:29.852 --> 00:09:34.316 where they were like, OK, well, you know this all sounds good. NOTE Confidence: 0.906964182853699 d7af7474-501f-4d28-92d4-b2f5599785d2 00:09:34.316 --> 00:09:37.664 Sometimes they're wanting references, uhm, you know an an. NOTE Confidence: 0.906964182853699 251b4dba-b3e3-4800-bf3e-e2e5692bca45 00:09:37.664 --> 00:09:42.500 I'll have to rundown references which you know as a side note on NOTE Confidence: 0.906964182853699 afc80334-90c8-4d91-8d61-ee3f51c1088c 00:09:42.500 --> 00:09:46.220 references 'cause we didn't really get into this on the NOTE Confidence: 0.906964182853699 68dd53d4-6c0c-4979-b7e4-3ab5ed0382cd 00:09:46.220 --> 00:09:48.452 first call, but one of the NOTE Confidence: 0.937459707260132 b6ab4c4a-0a3f-4adf-80ef-ea09059da85b 00:09:48.452 --> 00:09:54.903 things that. You know are just so so important for us is, uh, NOTE Confidence: 0.937459707260132 1f1d0e14-cdaa-4b57-ad9a-a5195992adb3 00:09:54.903 --> 00:10:00.546 is is getting these projects done where they can actually be NOTE Confidence: 0.937459707260132 f606ec52-b582-4c5f-9f63-348b6d6420db 00:10:00.546 --> 00:10:05.676 a referenceable account? You're really going to want to make NOTE Confidence: 0.935520589351654 f418d6a9-a3e7-4e55-8fd7-e0b808502230 00:10:05.676 --> 00:10:13.310 sure. That you are documenting everything that you do like you NOTE Confidence: 0.935520589351654 92a7d64e-da19-44ac-ab5e-c268814333af 00:10:13.310 --> 00:10:20.592 really want to try to to ensure that if they're giving NOTE Confidence: 0.935520589351654 c5daf144-35ee-463b-a561-b733414732da 00:10:20.592 --> 00:10:23.240 you specific directions or. NOTE Confidence: 0.905401051044464 635a4cc4-359e-423a-85e5-03c23135fefc 00:10:25.030 --> 00:10:28.480 Possible things that they've done. You know that could come NOTE Confidence: 0.905401051044464 e1b97474-1c6f-41a1-bcb5-b09652454196 00:10:28.480 --> 00:10:32.275 up later. You know you just kinda wanna document that an, NOTE Confidence: 0.905401051044464 c307bfb3-28e5-4ca5-bea5-22ca4a3e1e79 00:10:32.275 --> 00:10:35.725 uh, you know. Obviously if you're going, if you're doing NOTE Confidence: 0.905401051044464 749f7f71-c5e9-4090-887b-ec5109e0913a 00:10:35.725 --> 00:10:38.830 the communication through base camp, that definitely just kind NOTE Confidence: 0.905401051044464 f4122f52-e4aa-41bc-8e32-f92c4e932391 00:10:38.830 --> 00:10:42.280 of helps for that. Obviously you're going to have phone NOTE Confidence: 0.905401051044464 ead054ea-2277-4113-8578-8fc06a2e850b 00:10:42.280 --> 00:10:44.005 calls. Sometimes if I'm you. NOTE Confidence: 0.910483121871948 8fc6e3ac-0531-4c7d-8c12-cce46cfc97f3 00:10:44.600 --> 00:10:48.570 I'm going to take notes on that call, especially specific NOTE Confidence: 0.910483121871948 14682e6d-f399-4e1b-b4b9-6080b8c1f774 00:10:48.570 --> 00:10:52.937 directives, uh, a team session like this, or go to meeting, NOTE Confidence: 0.910483121871948 c8b9ea2f-2aaf-444b-95da-19b87f4a259c 00:10:52.937 --> 00:10:57.701 and, uh, so those are the typical tools that will use to NOTE Confidence: 0.910483121871948 c19e61c4-13f1-42cd-94cb-c112547ca98d 00:10:57.701 --> 00:11:01.671 interact with the clients in a session. Sometimes you know NOTE Confidence: 0.910483121871948 b825e812-df57-4eac-a64b-87229a6a07ac 00:11:01.671 --> 00:11:05.641 you're just going to just column, you know, and and NOTE Confidence: 0.910483121871948 d3e2a9ec-c464-431c-90f6-85f71f593685 00:11:05.641 --> 00:11:10.008 listen. I'm forward the calling, so don't get me wrong, even NOTE Confidence: 0.910483121871948 4743980f-50fd-4dde-9860-b3bf8d151212 00:11:10.008 --> 00:11:11.993 though I think documentation is. NOTE Confidence: 0.8928182721138 d66c0161-9e2a-4a86-9cb4-f6eb91459afa 00:11:12.670 --> 00:11:16.546 Is very key in our line of business? Um, uh, because you NOTE Confidence: 0.8928182721138 c188ce67-7814-4539-aa5a-888dba95142c 00:11:16.546 --> 00:11:20.422 know a client, will you know they will tell you? Approved in NOTE Confidence: 0.8928182721138 aef8866d-6953-4319-a1a4-774bbf30acaf 00:11:20.422 --> 00:11:24.298 this change of scope? I know it's icy. It's gonna affect it NOTE Confidence: 0.8928182721138 cda2fdda-ddc1-464b-8776-8ba939615eab 00:11:24.298 --> 00:11:28.820 by 10 grand. It's going to be added. I see that it's going to NOTE Confidence: 0.8928182721138 8e80f230-a975-4dfd-9c5a-7d0efcf191fa 00:11:28.820 --> 00:11:32.373 probably add a month of our timeline and then they're going NOTE Confidence: 0.8928182721138 140544e4-98ee-447e-afa7-749f9d73fc07 00:11:32.373 --> 00:11:36.249 to totally forget that it added 10 grand in a month. Other NOTE Confidence: 0.914978682994843 6351df19-4e03-4263-ae9c-cafe656c7524 00:11:36.249 --> 00:11:38.736 timeline. I'm ugly. Unfortunately, that's just the NOTE Confidence: 0.914978682994843 bb959818-2d02-4852-ba04-7bf39a8aa3b1 00:11:38.736 --> 00:11:42.795 way it is. You know, they're they're. They're just gonna have NOTE Confidence: 0.914978682994843 e9036866-9e72-4374-b049-f1411e4212f7 00:11:42.795 --> 00:11:47.223 that kind of just. You know, once once it starts in their NOTE Confidence: 0.914978682994843 bccee8fa-9fca-4669-8504-acfabc31af98 00:11:47.223 --> 00:11:50.544 eyes getting delayed all of sudden they've forgotten. So NOTE Confidence: 0.914978682994843 16c34789-6724-4f95-a791-9f9712328347 00:11:50.544 --> 00:11:54.972 when you do these phone calls, you know like I said, sometimes NOTE Confidence: 0.914978682994843 e2e41568-3290-4986-bde9-7cf1bd529ca7 00:11:54.972 --> 00:11:59.769 you're just going to straight up phone call and I think that is NOTE Confidence: 0.914978682994843 d6d3dda9-263a-4ed6-a528-8dda0ba73cd7 00:11:59.769 --> 00:12:03.828 very important and key sometimes too, because one thing that you NOTE Confidence: 0.914978682994843 9d6b0da9-3b9f-44de-8aeb-f7203d553e2a 00:12:03.828 --> 00:12:08.256 know. If I could suggest this as much as possible to project NOTE Confidence: 0.920513868331909 f76630f7-3238-477a-b848-bc069c972239 00:12:08.256 --> 00:12:13.264 managers. If you have to go back and forth with a client like NOTE Confidence: 0.920513868331909 b2ce1b85-56fb-48bd-8e3a-7b4debbba79d 00:12:13.264 --> 00:12:16.342 let's say good, you're just messaging through base camp, NOTE Confidence: 0.920513868331909 b0ee7493-03f5-4b80-889f-ccdc2793903f 00:12:16.342 --> 00:12:20.446 right? Yeah, and you're trying to lock down some reasoning on a NOTE Confidence: 0.920513868331909 ceea7715-e5eb-48d7-a06f-fb8dbe8380ba 00:12:20.446 --> 00:12:24.892 task or something about that you know about a task of defining it NOTE Confidence: 0.920513868331909 9d4ca5fe-9e61-43ce-8a46-69ad1cc15cdf 00:12:24.892 --> 00:12:26.602 more, whatever it might be. NOTE Confidence: 0.92296576499939 6b77fe31-52b3-49a2-a5ff-38788030aba1 00:12:27.680 --> 00:12:32.997 You might sometimes go back and forth and it you know 68 times NOTE Confidence: 0.92296576499939 d527fe64-945c-40cb-9e82-88823428f42d 00:12:32.997 --> 00:12:38.314 and it might. It might take. It might go from like a deck NOTE Confidence: 0.92296576499939 9c2f4d9c-7741-46f8-a135-6c0df8dc8241 00:12:38.314 --> 00:12:42.404 because there's like delays and responses back and forth. It NOTE Confidence: 0.92296576499939 11904395-a7fe-45aa-a51e-216a0e0f2412 00:12:42.404 --> 00:12:47.721 might take a day or two days and there's times were just picking NOTE Confidence: 0.92296576499939 351a1817-8295-4adc-a66f-928637b09bd4 00:12:47.721 --> 00:12:53.038 up the phone and having a quick call could have just taking that NOTE Confidence: 0.92296576499939 d65192a4-ae61-4ece-a48e-42b8a40cae80 00:12:53.038 --> 00:12:58.355 and fix the whole thing like it would not have lasted two days. NOTE Confidence: 0.92296576499939 920ed799-ce08-441f-ac85-ba5afb34d578 00:12:58.355 --> 00:12:59.991 The bottom line is. NOTE Confidence: 0.905413210391998 2699fd57-4d1b-4158-80a4-51fe5acabe33 00:13:00.000 --> 00:13:04.485 Uhm, I think of just trying to be as efficient as possible in NOTE Confidence: 0.905413210391998 43e7e68e-0276-46c0-a724-0ca05dd672c8 00:13:04.485 --> 00:13:07.590 sometime that's realizing that the messaging. Maybe you just NOTE Confidence: 0.905413210391998 ef164a54-620b-444f-84ae-2ad1e198b0e1 00:13:07.590 --> 00:13:12.075 need to do a call, you know an it's. It could fix something NOTE Confidence: 0.905413210391998 8b675353-f0c1-4e0c-b7b5-e59d258368bc 00:13:12.075 --> 00:13:16.560 really quickly and so it's kind of a fine line. You have to NOTE Confidence: 0.905413210391998 9bef64f7-e352-443d-aa87-0977c23f4932 00:13:16.560 --> 00:13:21.045 ride, but even after that call, which was my main point there, I NOTE Confidence: 0.905413210391998 a626457d-af84-4c73-9937-923019dd828f 00:13:21.045 --> 00:13:25.530 would back it up with a message to base camp. Thanks for the NOTE Confidence: 0.905413210391998 d3cf78ac-60d7-4a7a-92cf-6317a93a871d 00:13:25.530 --> 00:13:29.670 call. Just to reiterate what we said blah blah blah blah blah. NOTE Confidence: 0.912181198596954 a421ff9f-a753-4884-a7a6-b1690ca7d691 00:13:30.280 --> 00:13:34.456 You know, and that way it's documented in base camp and uh, NOTE Confidence: 0.912181198596954 facf75b4-3a93-4a1a-9f85-a5158ac5d4c7 00:13:34.456 --> 00:13:36.892 and you can always pull it back NOTE Confidence: 0.930358290672302 7f737b78-7c0a-4359-876c-5e63c2ba3646 00:13:36.892 --> 00:13:42.080 up. So the bottom line is though, is just trying to NOTE Confidence: 0.930358290672302 bc738a68-003d-4986-a9f3-d1cedd22669e 00:13:42.080 --> 00:13:45.408 complete always communicate because it's it's, uh, that's NOTE Confidence: 0.930358290672302 8572392c-ef31-49eb-91cc-371baf66988c 00:13:45.408 --> 00:13:50.400 that's another one. When I'm being reached out to now I'm I'm NOTE Confidence: 0.9002445936203 d448d871-c241-4f3f-8363-9a6083b9c9c5 00:13:50.400 --> 00:13:55.434 not hearing. You know enough status or whatever it might be, NOTE Confidence: 0.9002445936203 9aadd0d4-455a-4b04-99f7-43166b1aae29 00:13:55.434 --> 00:13:58.638 and so just make sure it's constant constant communication, NOTE Confidence: 0.9002445936203 181abb5e-a815-4d4e-bc96-28d1022390b1 00:13:58.638 --> 00:14:02.910 even if it's having to tell them that it's delayed. Yeah, it's NOTE Confidence: 0.9002445936203 0ff5ae35-9e9a-4f09-b6fe-8f0eccb6d6f9 00:14:02.910 --> 00:14:06.826 like that's very important as well. As you know, sometimes I NOTE Confidence: 0.9002445936203 e00cc337-6170-4321-94fe-992773335116 00:14:06.826 --> 00:14:11.454 know it's just like human nature we like, Oh, I don't want to NOTE Confidence: 0.9002445936203 8a142ed0-e9f7-49e9-9387-b9c254b18564 00:14:11.454 --> 00:14:12.878 make that call, but. NOTE Confidence: 0.919002413749695 41ac6ef2-c7e1-439e-a79a-b01416bddc19 00:14:12.880 --> 00:14:16.528 It's unfortunately only compounds the problem when you NOTE Confidence: 0.919002413749695 7914fd83-2cd4-4ecc-9d2c-e34f92146ddc 00:14:16.528 --> 00:14:20.176 don't. You know, don't communicate, so that's really NOTE Confidence: 0.919002413749695 76f5d17d-33e1-47a6-8019-1d7214f801e3 00:14:20.176 --> 00:14:25.648 appreciate it in the long run. An uhm, you know. The bottom NOTE Confidence: 0.919002413749695 38de2bc5-e17c-4512-bdd0-269b4a3d6d1c 00:14:25.648 --> 00:14:30.664 line is is many reference obel accounts that we can possibly NOTE Confidence: 0.919002413749695 c1384f48-fce2-43e7-a14b-d64a9c11785b 00:14:30.664 --> 00:14:36.592 get. Makes my job just a little bit easier, you know, because if NOTE Confidence: 0.919002413749695 f64f283e-407a-42a9-a0bc-e809e04a2488 00:14:36.592 --> 00:14:42.520 I you know the bottom line is, there's not. You know, I'm just NOTE Confidence: 0.919002413749695 3c8ca28d-5b70-4436-8212-b49146c7630d 00:14:42.520 --> 00:14:43.888 asking my client. NOTE Confidence: 0.855951488018036 c48e3e41-8cda-4b76-b493-466b45231d18 00:14:43.910 --> 00:14:49.539 For clients to jump on with a stranger and talk about us, you NOTE Confidence: 0.855951488018036 b5e57038-7480-40c8-91c5-ae684a31d604 00:14:49.539 --> 00:14:53.869 know, not a lot of people love to do that. NOTE Confidence: 0.904143393039703 0dca4fee-d868-4283-b480-6ae799414297 00:14:53.880 --> 00:14:58.472 It's not first on their list it. Yeah, yeah, sure, I'll jump on a NOTE Confidence: 0.904143393039703 498adb8f-0e85-4d84-8e30-822ec5ea7bde 00:14:58.472 --> 00:15:02.736 phone call with some guy. Don't know and you know and and talk NOTE Confidence: 0.904143393039703 05bf82cb-c5fb-451b-9aa5-4e6ea4568ef6 00:15:02.736 --> 00:15:06.344 to our project. You know, so people aren't jumping out of NOTE Confidence: 0.904143393039703 aff3c249-c3d0-4a4f-be26-ad642830bb0d 00:15:06.344 --> 00:15:10.280 their seats to come and help me, you know, be a reference NOTE Confidence: 0.904143393039703 a4c0d9db-4d2d-4239-8e51-3f678ac2d7f4 00:15:10.280 --> 00:15:14.216 account. So the more people though, that we just really do a NOTE Confidence: 0.904143393039703 64e01b5a-23c6-4f61-a0b5-e281bfb85fd1 00:15:14.216 --> 00:15:18.152 good job with an, they can see how much we've strived even NOTE Confidence: 0.883200466632843 babb99eb-17e1-49a6-bc7d-6e5d2e4e92f9 00:15:18.152 --> 00:15:22.819 through. Some hurdles to come out in the long run in, you NOTE Confidence: 0.883200466632843 2ec48432-7291-4342-9a37-a9c1fa6da29f 00:15:22.819 --> 00:15:26.209 know, have a good product project in their eyes overall NOTE Confidence: 0.883200466632843 6787cacf-eede-49b6-841b-083e36c1cf56 00:15:26.209 --> 00:15:29.938 like that's what we really, really, really need and so that NOTE Confidence: 0.883200466632843 4d2e3f73-be2f-419e-b8c6-c3e57ced1549 00:15:29.938 --> 00:15:35.023 is a kind of a piece that I'll get to. You know, I usually a NOTE Confidence: 0.883200466632843 c51efc98-2c3e-4e1e-b8b0-85225b89b0ce 00:15:35.023 --> 00:15:40.108 lot. A lot of times not all the time, but I will be asked for NOTE Confidence: 0.883200466632843 9d4a269d-358c-45b7-bc7d-91dc4e23b5ad 00:15:40.108 --> 00:15:43.159 references and you have to go through that piece. NOTE Confidence: 0.887050807476044 88fd16dd-4801-4c7a-bc68-971b3816eb7f 00:15:43.700 --> 00:15:51.134 And then we'll move to um, where I have to get into negotiating a NOTE Confidence: 0.904404044151306 cdd6f674-cc58-4d50-a7e7-3ba7c5ff2482 00:15:51.134 --> 00:15:54.340 project agreement. Now there's. NOTE Confidence: 0.896311223506927 5f681570-86a3-4043-80af-b9bfd6f46c7f 00:15:54.910 --> 00:15:58.348 There's several agreements that we have, UM, revolving around NOTE Confidence: 0.896311223506927 68015be3-a7fd-4759-90b6-a7f4970246e9 00:15:58.348 --> 00:16:03.696 kind of the the up front area of of starting to engage on an NOTE Confidence: 0.896311223506927 468bfab2-fe91-46c1-9458-ddd911e9c7e0 00:16:03.696 --> 00:16:05.606 opportunity and look to on NOTE Confidence: 0.874840617179871 b6924030-7789-45cb-a994-52de3a352357 00:16:05.606 --> 00:16:11.650 board. So the first one, an usual one that people will. NOTE Confidence: 0.892293751239777 8d172e2f-904d-4689-8ec6-bad96ee52e95 00:16:11.750 --> 00:16:17.672 Will want to have in place is going to be a, uh, an NDA. NOTE Confidence: 0.886448442935944 2d738aa2-0906-4d76-996c-f1e63b088df9 00:16:18.390 --> 00:16:24.510 We prefer to use our own, so we have our own mutual NDA and I NOTE Confidence: 0.886448442935944 91daefa5-7bba-4e21-b67b-a81fba3fb3d4 00:16:24.510 --> 00:16:30.222 and I try to always have them do hours instead of theirs, but at NOTE Confidence: 0.886448442935944 9e3f6772-4888-465a-8988-e40a5a65d429 00:16:30.222 --> 00:16:34.302 times certain companies will insist on theirs and then I NOTE Confidence: 0.866988956928253 6542fc85-5f1b-4f1c-bb0e-a781bf5a21ab 00:16:34.302 --> 00:16:39.260 will. Basically have to run that through our legal counsel, UM, NOTE Confidence: 0.866988956928253 b19f681f-c1c8-4303-832b-8006c27dec09 00:16:39.260 --> 00:16:43.952 which we have a legal counsel that we keep in in uh. NOTE Confidence: 0.915499567985535 61776168-e9af-45f6-9820-3b2ec25e5228 00:16:44.810 --> 00:16:50.732 Add basically has to review anything and when I'm NOTE Confidence: 0.915499567985535 e2eb078a-28da-416a-a693-e8ef44a3e9c2 00:16:50.732 --> 00:16:55.338 negotiating contracts, I'm basically pinging something off NOTE Confidence: 0.915499567985535 4b44f0ec-ad29-49fb-bb8c-67eaf52379b3 00:16:55.338 --> 00:16:57.312 of him, uh? NOTE Confidence: 0.917537927627563 ea1209ba-a7f0-4cb3-a7c1-f6220d89c0ce 00:16:57.840 --> 00:17:02.840 Just to ensure I'm not missing anything or there's some NOTE Confidence: 0.917537927627563 61965ab2-1fc7-4ea9-86c1-c540e3764786 00:17:02.840 --> 00:17:08.340 loophole that I possibly didn't catch the in some of their NOTE Confidence: 0.917537927627563 578cd6fc-847c-4bec-828a-f133cfbb964c 00:17:08.340 --> 00:17:12.340 verbage changes that they want stuff like that. NOTE Confidence: 0.908820807933807 5675146d-476a-4dd5-9daa-889e6bb6b7a6 00:17:12.350 --> 00:17:18.005 But the first thing that we're usually going to do is have the NOTE Confidence: 0.908820807933807 eee89452-ab74-4f3b-a837-893482514d7c 00:17:18.005 --> 00:17:23.660 image Indian in place and and not, uh, is is a very important NOTE Confidence: 0.908820807933807 d77718f0-7901-46fb-ac5b-cbe38ec17713 00:17:23.660 --> 00:17:25.400 thing to remember because NOTE Confidence: 0.928265273571014 079214d9-eeb4-48ec-b9e3-a39bff359186 00:17:25.400 --> 00:17:30.780 anytime. You know we are with a client and we're talking about NOTE Confidence: 0.915465295314789 05045995-727c-450f-8342-2a7dd7737412 00:17:30.780 --> 00:17:35.940 something. If. If you decide that you're going to try to tell NOTE Confidence: 0.915465295314789 8b863515-27c6-4366-8dff-874cdd1b1985 00:17:35.940 --> 00:17:39.185 them about another project, or you know, Oh well, we're doing NOTE Confidence: 0.915465295314789 f3f45258-b0e7-4603-806b-4bbade352dfc 00:17:39.185 --> 00:17:42.135 this with the project were doing, you know, whatever, you NOTE Confidence: 0.915465295314789 9cd26182-9d3a-4bb2-8181-2d01fab7c13d 00:17:42.135 --> 00:17:45.970 always kind of in the back of your mind. Now wait a minute. NOTE Confidence: 0.915465295314789 e943369b-d44e-4712-b5eb-c3705e3b64f7 00:17:45.970 --> 00:17:49.510 Are we on a non disclosure with them? And what kind of NOTE Confidence: 0.915465295314789 6267f194-192b-444c-8a9b-14c5126a1885 00:17:49.510 --> 00:17:53.050 information can I actually say is so those are things that you NOTE Confidence: 0.915465295314789 5644010e-e2e9-46d6-a249-0e4ad78c09f7 00:17:53.050 --> 00:17:57.475 kind of always have to keep it in the back of your mind as a NOTE Confidence: 0.915465295314789 3e3382d6-a323-48bf-94ea-a16899c56535 00:17:57.475 --> 00:18:00.720 project manager you probably know that when you got on board NOTE Confidence: 0.915465295314789 3b370956-cafe-4fec-b492-c29b21bc300c 00:18:00.720 --> 00:18:02.785 it may be that there was a NOTE Confidence: 0.809386014938354 65697cfb-8db1-499e-9c69-c9458ee87e0e 00:18:02.785 --> 00:18:07.960 mutual NDA signed. In the folder you know, we'll see that in the NOTE Confidence: 0.906902730464935 e013a278-62e6-4a3c-99f6-05583f5cea82 00:18:07.960 --> 00:18:12.988 folder. So that's something that we just kind of want to be NOTE Confidence: 0.906902730464935 df626455-ea93-464f-ad8b-ea458c401969 00:18:12.988 --> 00:18:17.586 careful about. Uh, because if you're talking to a client and NOTE Confidence: 0.906902730464935 14155e32-a839-4def-9176-39f8e1fbfb8d 00:18:17.586 --> 00:18:21.348 you're giving some sensitive information up, they might go. NOTE Confidence: 0.906902730464935 cd16a7fb-98d4-4883-a22a-1f14b9b6563a 00:18:21.348 --> 00:18:26.782 How do I know that she's not doing that on my account with NOTE Confidence: 0.906902730464935 bb70ee6a-8102-4d37-9f0c-85c3e5f1647c 00:18:26.782 --> 00:18:30.962 somebody else? You know, yeah, and especially if it's like NOTE Confidence: 0.906902730464935 3b7bc594-dfe8-4f3b-9da3-2c9a2508dfeb 00:18:30.962 --> 00:18:35.142 medical HIPAA compliant, kind of, you know situation that is NOTE Confidence: 0.906902730464935 f1493215-90de-4d08-a613-e56abbcef705 00:18:35.142 --> 00:18:39.322 very sensitive in that something where we have to be. NOTE Confidence: 0.891681909561157 fdee2248-75e2-4cc3-8ba6-5f3023bae5a6 00:18:39.350 --> 00:18:46.128 Very careful. So anyways, not. I'll be honest with you. I NOTE Confidence: 0.908834636211395 a84ef1ae-92a2-4d55-aaa4-3aca29dc0179 00:18:46.128 --> 00:18:51.956 probably. I would say maybe 2530% of our clients do in India NOTE Confidence: 0.908834636211395 5bece9c2-4683-43e9-b27e-f4e560a18a72 00:18:51.956 --> 00:18:57.364 with us. It's it's really not as common as you would think, you NOTE Confidence: 0.927466094493866 ffa6ca2c-26e6-4d61-a123-427fe68426fe 00:18:57.364 --> 00:19:01.200 know. So, uh, but this is definitely something that we we NOTE Confidence: 0.927466094493866 836a2dea-d178-4571-8330-9b5d7ec771fd 00:19:01.200 --> 00:19:04.560 do have in place with, uhm, you know, a certain percentage of NOTE Confidence: 0.927466094493866 b156a4f0-02f4-4592-95e3-acd08b83ec84 00:19:04.560 --> 00:19:07.640 our clients, so you'll probably always want to keep that in NOTE Confidence: 0.927466094493866 629ba083-c509-4670-8c57-334a3f084c58 00:19:07.640 --> 00:19:09.600 mind, and you can usually if you NOTE Confidence: 0.880401492118835 cc3ffa3b-2ed5-43ba-84a6-2534062ef663 00:19:09.600 --> 00:19:15.000 ever have. You know a question, just like check the file folder, NOTE Confidence: 0.880401492118835 660563c2-ba7d-4811-b5f4-41e40549e66f 00:19:15.000 --> 00:19:20.564 which, um, I'm assuming uh or I don't know. I'm whether you have NOTE Confidence: 0.880401492118835 a52bf76d-69b7-4273-867b-5d40ab5d2825 00:19:20.564 --> 00:19:25.272 probably might not have seen this. Maybe, but we have, uh? NOTE Confidence: 0.877727448940277 5ed57e62-be90-4eb0-bbe1-4429ff3a144e 00:19:26.220 --> 00:19:28.467 All of our our file folders like NOTE Confidence: 0.723836302757263 de3695d5-d9de-4ebf-8183-895edcf2f38a 00:19:28.467 --> 00:19:34.170 this. Yeah, is that, UM? Syncing it up with the teams. NOTE Confidence: 0.83490401506424 ea8648dc-5609-4d21-8436-8c4c114613b7 00:19:34.930 --> 00:19:40.114 It is yes, yeah, and so this one, you know these basically. NOTE Confidence: 0.921655118465424 907b16bf-e41c-4be3-9904-b4d96c35cf77 00:19:40.790 --> 00:19:44.470 You know, allow us to come in and and, uh? NOTE Confidence: 0.890997588634491 9d90ef88-069c-4d7b-a8bb-7b1ba826278d 00:19:45.350 --> 00:19:50.066 Don't want it actually doesn't look real, but you know you can NOTE Confidence: 0.890997588634491 9d1a8e52-5a2e-4b4e-a165-0bc690101432 00:19:50.066 --> 00:19:55.961 see we have a legal folder and you can come in here and in any NOTE Confidence: 0.890997588634491 bc0faf54-34ee-404e-9a78-3a9de6deabc6 00:19:55.961 --> 00:20:00.677 contracts will be there. Uh, any non disclosures and uh, and then NOTE Confidence: 0.890997588634491 2f710435-6a8c-4043-9d04-2aae087f3262 00:20:00.677 --> 00:20:05.393 we'll all get into a service agreement here in a bit. But NOTE Confidence: 0.902175843715668 062a2c6e-0fd8-4e3c-9b6b-35e4ff734b4e 00:20:05.393 --> 00:20:10.536 the. Where we're going to put the stuff that we're going to do NOTE Confidence: 0.902175843715668 45afbceb-c37e-4c71-9c44-7dbf6bba4375 00:20:10.536 --> 00:20:14.073 like a call notes proposal estimates worksheet, that kind NOTE Confidence: 0.920330703258514 c65a42ee-85aa-4abe-9df8-0280ea972428 00:20:14.073 --> 00:20:19.052 of thing. And so you can always go into this, uh, in in in NOTE Confidence: 0.920330703258514 37e7cfc2-52cd-4624-a59e-af29596c9fb7 00:20:19.052 --> 00:20:22.473 basically, uh, have the ability to double check, you know. Do NOTE Confidence: 0.920330703258514 0899f03f-fdae-4a17-9ead-b8225b866293 00:20:22.473 --> 00:20:26.516 they have an Indian place or you know, whatever it might be, or NOTE Confidence: 0.920330703258514 43d93e1f-c15b-4c19-a8e1-c359be6e556e 00:20:26.516 --> 00:20:30.248 or a lot of times when you know when the onboarding is NOTE Confidence: 0.920330703258514 f690be05-e3bb-4039-a664-b67808791ee1 00:20:30.248 --> 00:20:34.291 happening. One of the things that the PM is going to do is NOTE Confidence: 0.925276935100555 dfebe94b-995d-4a88-b274-6af43e91fc5e 00:20:34.291 --> 00:20:38.790 double check that. You know we have that signed agreement in NOTE Confidence: 0.872360825538635 6fedd311-6a89-47c8-ab60-49b1befcebc9 00:20:38.790 --> 00:20:43.070 the folder. Its capital is important that a project manager NOTE Confidence: 0.872360825538635 9c5ce6b3-dd09-405a-862c-04d18e33650c 00:20:43.070 --> 00:20:48.460 double check me up. One of the things that we started to do is NOTE Confidence: 0.872360825538635 2bd2cf45-fa3d-4144-8d6c-beafa649db88 00:20:48.460 --> 00:20:53.465 well, is, uh, you know I do a, uh, a new client handoff. NOTE Confidence: 0.94214391708374 3d18d867-d2a6-46e4-bbf2-b0396efa1cf7 00:20:53.480 --> 00:20:58.888 So I'll come in here and I'm basically going to fill a bunch NOTE Confidence: 0.94214391708374 d0be2bc1-9283-4728-ad92-1824948ca653 00:20:58.888 --> 00:21:03.048 of information out surrounding the details on a project that NOTE Confidence: 0.94214391708374 08026947-f18e-458d-8e47-6176c8aacc50 00:21:03.048 --> 00:21:04.296 I'm on boarding. NOTE Confidence: 0.899536430835724 730b274e-51ab-4f03-a629-b92690611227 00:21:04.880 --> 00:21:11.090 And one thing that I'm going to start to do or I started to do NOTE Confidence: 0.899536430835724 72a65f98-be79-4d14-b3a7-5a0d86a9641a 00:21:11.090 --> 00:21:15.230 now, um, which was a good call by our team. NOTE Confidence: 0.893864214420319 4c452ae8-258b-440c-8aee-2d0553c3e205 00:21:15.780 --> 00:21:19.965 Is uhm, they said start attaching the executed agreement NOTE Confidence: 0.893864214420319 3f1445d4-5f32-4317-bc1a-912a6024460d 00:21:19.965 --> 00:21:26.010 to that hand off when you send it. So that obviously is is NOTE Confidence: 0.893864214420319 d476f697-3ac7-4e35-ab9e-674e4cd078a2 00:21:26.010 --> 00:21:30.660 going to help with kind of double checking as well. NOTE Confidence: 0.890590310096741 efda4bbb-c1ef-4c67-9140-b7e7c6c38704 00:21:31.250 --> 00:21:36.333 Um, so you know that that was a nice little addition to our NOTE Confidence: 0.890590310096741 a9899ba7-fb38-4ea5-a408-093fb71e2144 00:21:36.333 --> 00:21:41.025 workflow an, but it's still really good idea for the PM just NOTE Confidence: 0.890590310096741 abd5670a-551d-4245-aa0b-181fb67aea16 00:21:41.025 --> 00:21:45.326 to double check. Not to mention another key piece of that. NOTE Confidence: 0.949913561344147 c28ded03-bdfc-4676-9d4d-807f6632d962 00:21:45.960 --> 00:21:51.174 It is probably also just as important to go through the NOTE Confidence: 0.949913561344147 d7cce24d-d031-458b-b2df-1e9a84f3042c 00:21:51.174 --> 00:21:56.388 agreement, which is actually what we're going to do next, and NOTE Confidence: 0.949913561344147 6cff8535-86f3-4354-af8f-3c67d48ca08c 00:21:56.388 --> 00:21:58.758 make sure that there aren't NOTE Confidence: 0.934254348278046 3b0435b9-d5bc-4036-ac8c-a6803054b268 00:21:58.758 --> 00:22:03.198 specific. Things of the agreement that I had to. NOTE Confidence: 0.943782508373261 53166542-3e5e-4fc0-904c-e0c6f86ebf69 00:22:03.840 --> 00:22:06.115 Negotiate for them to move NOTE Confidence: 0.948884308338165 990e306c-3f77-41e0-aae3-e9536604ad94 00:22:06.115 --> 00:22:09.770 forward. That will affect your job. NOTE Confidence: 0.932941913604736 4d97477a-814a-4881-84e3-f28cc0563430 00:22:10.920 --> 00:22:16.512 And so that's kind of something. Now. Normally what I'm going to NOTE Confidence: 0.932941913604736 a6d1a397-8b6a-4217-8fc4-fcc3f01e2a94 00:22:16.512 --> 00:22:21.172 onboard an I did negotiate something that was fairly unique NOTE Confidence: 0.932941913604736 ec2311e2-f9ff-4f66-99d6-68930707461c 00:22:21.172 --> 00:22:27.230 or could put us in some kind of liability situation that we have NOTE Confidence: 0.932941913604736 f280002c-aed6-4e6f-9d02-c4ab8424c1dc 00:22:27.230 --> 00:22:32.822 to make sure that you know saying You're gonna have to do NOTE Confidence: 0.932941913604736 33619f18-a701-47ca-934f-4b410494ef83 00:22:32.822 --> 00:22:37.482 this, you know. Otherwise we could get penalized. And so NOTE Confidence: 0.932941913604736 a162efb2-aa18-4c00-a0f8-1016d6c40641 00:22:37.482 --> 00:22:41.676 those I'm usually calling out when I'm on boarding. NOTE Confidence: 0.939768552780151 ad56fea6-715b-44cf-8a1f-300227bc62d2 00:22:41.690 --> 00:22:47.710 But it is, uh, probably a really good idea for you to run through NOTE Confidence: 0.939768552780151 c20e3528-1b0f-48d2-a22c-44d170fe0bea 00:22:47.710 --> 00:22:52.440 an agreement and just see if there is anything that looks. NOTE Confidence: 0.86830472946167 36da6fe8-7228-447c-8946-15542a5520b4 00:22:52.990 --> 00:22:59.227 Like it could be a possible liability for just you doing NOTE Confidence: 0.86830472946167 7cefe1bb-ad9b-4e98-abf5-118cc963af22 00:22:59.227 --> 00:23:04.897 your job. Um, an. So let me just bring over. NOTE Confidence: 0.659161269664764 a0054a73-f4bf-4c62-a907-d8263af33fb3 00:23:05.430 --> 00:23:07.855 Probably NOTE Confidence: 0.896837413311005 54becc46-e39c-467c-9694-a802c09010cb 00:23:07.855 --> 00:23:13.479 agreement. So our project agreements are fairly style. NOTE Confidence: 0.896837413311005 d9ad56cf-78aa-4fd6-a74d-ab57494c435e 00:23:13.479 --> 00:23:19.420 They uhm, you know. I kind of talked a little bit to this NOTE Confidence: 0.896837413311005 1d84cc4a-cf7c-4096-9860-ed6e7922b6f4 00:23:19.420 --> 00:23:24.447 before. Uhm, we really try to protect ourselves. Yeah, in over NOTE Confidence: 0.896837413311005 eae7067c-bec8-410d-bf6b-d419df52707f 00:23:24.447 --> 00:23:25.818 the years we've. NOTE Confidence: 0.887429475784302 f8b0c16c-d257-4b17-a79d-36dc4f44531e 00:23:26.720 --> 00:23:32.468 Added You know Ed has added in things that it even further NOTE Confidence: 0.887429475784302 c5fb1571-0148-4d2e-8292-f2a322ad9250 00:23:32.468 --> 00:23:36.779 ensured protection. Um, and sometimes be quite honest with NOTE Confidence: 0.887429475784302 b52f4594-573f-484c-a8fe-268dd342c632 00:23:36.779 --> 00:23:39.653 you. Uh, if a negotiation isn't NOTE Confidence: 0.699212849140167 4a8c839a-f14b-4de0-b287-9ecb6e31b90e 00:23:39.653 --> 00:23:42.350 going well. I mean. NOTE Confidence: 0.920673489570618 e1e9482a-0d01-437b-9aeb-d86f635fa230 00:23:43.160 --> 00:23:49.309 Well, we'll just let that go. Just you know it's it's. It's a NOTE Confidence: 0.920673489570618 1c746cdd-df98-46bd-9439-7d0fe0e0c9ba 00:23:49.309 --> 00:23:54.985 matter of you know is something going to put too much liability? NOTE Confidence: 0.902776002883911 65ac29a1-d9d6-426e-a5f6-23a9fa715c92 00:23:55.550 --> 00:24:02.075 On the company is the last thing I want to do is try to negotiate NOTE Confidence: 0.902776002883911 b825084d-0c69-40b6-a96a-aced53751ccd 00:24:02.075 --> 00:24:07.295 something into the contract. It puts a lot of liability on us NOTE Confidence: 0.902776002883911 208fa321-04fa-4494-943b-634146dfc0d3 00:24:07.295 --> 00:24:13.385 and we end up getting sued for a whole bunch of money. An I NOTE Confidence: 0.902776002883911 2632522c-47ca-41e2-a773-7b48f7f5d151 00:24:13.385 --> 00:24:19.040 crippled accompany, um. Now it's not just on me. I mean I work NOTE Confidence: 0.902776002883911 58801bd9-914d-4e77-832f-369f9d38d25a 00:24:19.040 --> 00:24:24.260 with, you know our legal counsel and I also run anything final NOTE Confidence: 0.902776002883911 30b62110-fa7c-4790-997b-495216d4ae94 00:24:24.260 --> 00:24:25.565 through Chris But. NOTE Confidence: 0.900600969791412 7f13fca8-201b-4ae6-b7ed-e4bc5b790bb2 00:24:25.600 --> 00:24:31.308 Um? But that is a That is a very important piece of the NOTE Confidence: 0.900600969791412 a46bf3f9-598c-445c-97bc-0bcff0dc9cc3 00:24:31.308 --> 00:24:35.585 whole Cogen and I I, I think, UM, you know you running through NOTE Confidence: 0.900600969791412 bb4583d1-6462-4439-8cc3-d8e861b44197 00:24:35.585 --> 00:24:40.191 this uh, when you know, like if you were taking on a project is NOTE Confidence: 0.900600969791412 3d08e48c-be99-4fb3-86a6-3e43a54cdfb6 00:24:40.191 --> 00:24:44.797 is an important piece to do it. So will just kind of run through NOTE Confidence: 0.900600969791412 bf0a7c48-588e-4c59-b38b-d163526b5780 00:24:44.797 --> 00:24:46.442 some some pieces of this. NOTE Confidence: 0.913930118083954 b4719b28-7d3a-45d8-b22b-ddb5a5999739 00:24:47.480 --> 00:24:53.168 Obviously, like we've you know, we talked about, uh, we want to NOTE Confidence: 0.913930118083954 bb954054-971b-4217-94d2-31d9fd504aed 00:24:53.168 --> 00:24:59.330 make sure that we talk about the the scope of work that's going NOTE Confidence: 0.913930118083954 61b06ffe-164d-41bd-ba3b-3cd66935efc5 00:24:59.330 --> 00:25:04.070 to end up being very, very important piece of this. NOTE Confidence: 0.876016080379486 0872355b-106a-4532-b433-af495372b11e 00:25:04.070 --> 00:25:08.030 We're an independent contractor, obviously, um, how we do our NOTE Confidence: 0.876016080379486 a455e4bc-3817-4270-9a25-a59c7bf7f913 00:25:08.030 --> 00:25:12.386 billing, which we we did talk about that, right? That's right. NOTE Confidence: 0.876016080379486 6027f15d-41d7-4617-b1d5-15a5d959f788 00:25:12.386 --> 00:25:17.138 So we do the you typically monthly sprints an we charge you NOTE Confidence: 0.876016080379486 719531db-bf3f-4058-9255-50e99c3ee72a 00:25:17.138 --> 00:25:22.286 know up front for that monthly Sprint. Then as we get to the NOTE Confidence: 0.876016080379486 68b22efc-a600-423b-96ab-0212e3999f36 00:25:22.286 --> 00:25:27.038 end of that, send the next invoice. They get to review it. NOTE Confidence: 0.876016080379486 beb58084-19aa-4468-ae2d-1374b1f77948 00:25:27.038 --> 00:25:30.206 Everything looks good, they just keep on going. NOTE Confidence: 0.902079939842224 e3e64494-22a3-4171-a29e-69de015a3006 00:25:30.220 --> 00:25:36.148 So what we typically do here is we're outlining how that works, NOTE Confidence: 0.902079939842224 f12fe3ab-6c7f-44a3-ab04-db8eda70d525 00:25:36.148 --> 00:25:41.582 so we're talking about, hey, we work on a milestone based NOTE Confidence: 0.902079939842224 087217de-b88d-4671-8b12-d8b92efd3759 00:25:41.582 --> 00:25:46.028 billing model. Uhm, and so I'm I'm telling them. NOTE Confidence: 0.928547441959381 2fbe0140-4597-4457-af9d-22f740e1b9e6 00:25:46.920 --> 00:25:51.130 We're showing so usually I'm attaching the estimates or or NOTE Confidence: 0.928547441959381 d81bfa3e-6248-4df6-bdb4-a01a99359a70 00:25:51.130 --> 00:25:56.182 the proposal and I'm saying This is the initial scope of work. NOTE Confidence: 0.898847818374634 d0a86234-74b8-4dcf-8409-42cf66269129 00:25:57.080 --> 00:26:01.640 You're going to go in as we discussed on the prior call NOTE Confidence: 0.898847818374634 55a3906d-4f82-4017-a2a7-1dda83679d9b 00:26:01.640 --> 00:26:05.060 through discovery through design, you're going to start to NOTE Confidence: 0.898847818374634 419a7293-da36-4b8a-ad1a-45800a098c09 00:26:05.060 --> 00:26:09.240 work through what may be an integration is going to look NOTE Confidence: 0.898847818374634 ae7c943b-92a1-488b-b1a7-212d9f7d6af4 00:26:09.240 --> 00:26:13.800 like to your ERP, CRM or both or whatever systems they might NOTE Confidence: 0.898847818374634 459102b1-10cb-47d5-91c5-c6e224ac3473 00:26:13.800 --> 00:26:19.120 have. And so we got a good idea there and make sure that you NOTE Confidence: 0.898847818374634 8fb981c0-bf53-4039-bf6a-b64a451bec64 00:26:19.120 --> 00:26:23.680 know that we've got a good handle on all the real variables NOTE Confidence: 0.898847818374634 159728e5-2545-42f4-aca5-d7a45a02ce19 00:26:23.680 --> 00:26:26.340 of the site for cost wise and NOTE Confidence: 0.888764977455139 f35c6997-adb9-49fc-b6c4-04332b834f0d 00:26:26.340 --> 00:26:30.557 timeline and. Lock down on that fully. Document that out, and NOTE Confidence: 0.888764977455139 b9d595e5-49ef-4277-a236-fc07f2e5ffb7 00:26:30.557 --> 00:26:34.387 then that fully documented scope of work then becomes the NOTE Confidence: 0.888764977455139 3cf229bc-3434-4d6e-a6f3-248b0391c25e 00:26:34.387 --> 00:26:38.600 functional design document that is law. OK, it's like our once NOTE Confidence: 0.888764977455139 6347fb24-4dc6-46e1-89ba-4f0c93c7fff8 00:26:38.600 --> 00:26:42.430 all that's done in fully documented. We might find that NOTE Confidence: 0.888764977455139 a8b7a71a-c7bb-45b1-941f-803bed63f1c2 00:26:42.430 --> 00:26:48.175 we had to add a line item. We might find that we had to expand NOTE Confidence: 0.888764977455139 d637ac82-356e-4d5b-841b-2654e7d9b383 00:26:48.175 --> 00:26:51.622 something because there was complexity there that we didn't NOTE Confidence: 0.888764977455139 31ced6f3-143a-4b45-b0a3-7ee5920c7fe8 00:26:51.622 --> 00:26:56.218 see that Ron and I didn't see up front. Yeah, sometimes some NOTE Confidence: 0.888764977455139 56bf87e1-f7fb-4ffc-8fd5-a41266acbc33 00:26:56.218 --> 00:26:58.133 things taken out so there. NOTE Confidence: 0.911464095115662 93a1e656-1760-4623-9be7-c8ec20852660 00:26:58.200 --> 00:27:03.468 Could be changes, but the bottom line is we do re estimates NOTE Confidence: 0.911464095115662 e7c932ac-3e9e-4de2-a33b-07f680398fe1 00:27:03.468 --> 00:27:08.297 according to that finalized scope of work and that is where. NOTE Confidence: 0.911464095115662 33f853ed-b8df-4770-97ff-f8f54748fb70 00:27:08.297 --> 00:27:13.565 Uhm, you know they have to approve off on that before we NOTE Confidence: 0.367717444896698 571b14a8-8ce1-4d8e-bbf5-3b26f157419b 00:27:13.565 --> 00:27:16.440 start development. So. NOTE Confidence: 0.881389915943146 b6bc4ceb-cd35-44ed-9e2c-e3ac255b6baa 00:27:17.090 --> 00:27:20.753 The re estimates with the finalize scope of work you know NOTE Confidence: 0.881389915943146 a28836e6-59ce-41e5-b6e6-f091bfa0a5d2 00:27:20.753 --> 00:27:24.749 you added this, this this or you know whatever it might be. NOTE Confidence: 0.9097700715065 d467f13d-ea23-4a15-8dc3-cef0f7951d18 00:27:24.750 --> 00:27:30.795 And that is where, uhm, you know I'm spelling it out right here. NOTE Confidence: 0.9097700715065 fbe23f0c-e5c0-4239-9a0f-2f9deaf14770 00:27:30.795 --> 00:27:36.375 Again, in the agreement. Um, any licensing's, uh, that we do. We NOTE Confidence: 0.9097700715065 b288790b-674a-41c7-98cb-6f2ff0fce17b 00:27:36.375 --> 00:27:41.490 do have a license for our E Commerce and our integration NOTE Confidence: 0.9097700715065 814a5a1b-4baf-49ba-b3bf-2d9ef07a830f 00:27:41.490 --> 00:27:47.535 platform, and it is a one time license at this time. At this NOTE Confidence: 0.9097700715065 075a493a-1274-46bb-bcd3-eb6b20c5be35 00:27:47.535 --> 00:27:53.115 moment might change in the future, but it is a one time NOTE Confidence: 0.9097700715065 bf06249a-49ec-4051-93e8-e894dbcdd68c 00:27:53.115 --> 00:27:56.370 license that we do. So we have. NOTE Confidence: 0.896212697029114 a1e75957-919f-4412-a922-6e3cec60e0f4 00:27:56.430 --> 00:28:01.611 The implementation with the one time license. That's a one cost NOTE Confidence: 0.896212697029114 3b442470-583e-4eaa-b5f3-a33b473717d1 00:28:01.611 --> 00:28:06.792 an, uh, there are no other required ongoing fees from us NOTE Confidence: 0.896212697029114 0d9c18a6-2d70-457c-aa87-d8d84b8552ba 00:28:06.792 --> 00:28:11.973 past that, but we're basically spelling out that, you know, if NOTE Confidence: 0.896212697029114 a6dbe508-e09a-42d2-a87f-e0252dc421e1 00:28:11.973 --> 00:28:16.683 if we deploy our systems, you know basically our intellectual NOTE Confidence: 0.896212697029114 c00e1674-c6e4-4d92-824d-faa230f3d4d3 00:28:16.683 --> 00:28:20.451 property that had these licensing's associated to them. NOTE Confidence: 0.896212697029114 8b89306b-86fe-4465-8148-6983c506bd43 00:28:20.451 --> 00:28:26.574 You aren't going to get a refund on that. There is no refunding. NOTE Confidence: 0.738865435123444 bd4ad30e-37a6-474e-8fa2-88a2240be9e2 00:28:26.600 --> 00:28:30.360 The licensing phase? Yeah yeah. So is it? NOTE Confidence: 0.896908342838287 89ad0a54-ae19-4a15-b558-5908c029cd3d 00:28:30.980 --> 00:28:36.310 You pay 1 license fee and you get all the Austria that are NOTE Confidence: 0.896908342838287 1dd6ea27-1f11-489c-979d-8dc89e1c2150 00:28:36.310 --> 00:28:40.000 listed there like the E Commerce clarity connecting Multicurrency NOTE Confidence: 0.896908342838287 801a4990-8b56-4ede-b9c8-2f355c1abbdc 00:28:40.000 --> 00:28:45.740 or is it you pay for each one separately so that is a very NOTE Confidence: 0.896908342838287 a2082952-d37b-4fb3-aa96-f64ff899a143 00:28:45.740 --> 00:28:51.070 good question. I'm glad you asked that so the there is a E NOTE Confidence: 0.878419935703278 1b254146-40bd-4a42-bcbb-15da66c90487 00:28:51.070 --> 00:28:53.330 Commerce. Let me see if I can maybe pull something up NOTE Confidence: 0.878419935703278 ede0871c-8cdd-42a4-b101-f64958619362 00:28:53.330 --> 00:28:53.696 real quick. NOTE Confidence: 0.951600313186646 790da5ae-69c4-4ba1-ab67-455c532d6854 00:28:56.090 --> 00:28:58.090 There is an E Commerce. NOTE Confidence: 0.819183528423309 7714c369-0ff2-4075-ae41-2f0b8a2213ee 00:28:59.230 --> 00:29:01.520 A fee that we have. NOTE Confidence: 0.814365565776825 81cc429b-b352-42e5-8536-6164245f8baa 00:29:02.750 --> 00:29:07.612 Not sure if this one might be the right one to do it. NOTE Confidence: 0.926880836486816 b534f481-8907-487c-ba7a-e446e326e489 00:29:08.490 --> 00:29:13.846 So here you can see which I don't know why, but this is NOTE Confidence: 0.926880836486816 302b50a7-6eef-4aa2-8db9-c7b97bf23a82 00:29:13.846 --> 00:29:17.966 actually supposed to be 15 grand, so there's maybe some NOTE Confidence: 0.926880836486816 c36b9c46-81ad-45bb-976b-3cdb034256d4 00:29:17.966 --> 00:29:22.086 reason sometimes will will change this up a little bit NOTE Confidence: 0.926880836486816 586e14fa-1429-49ea-b617-e9c861a97eb0 00:29:22.086 --> 00:29:23.322 depending on say. NOTE Confidence: 0.905943155288696 0e87dfe6-bb24-4f34-bf22-aa311897690f 00:29:23.980 --> 00:29:29.469 Maybe they have like a light e-commerce offering, so it's not NOTE Confidence: 0.905943155288696 29ce87bb-22e2-4b40-a952-7b67f5bc24c9 00:29:29.469 --> 00:29:35.457 like a full blown more complex store. Ann will kind of shave NOTE Confidence: 0.905943155288696 5115b64a-3567-4f52-8c9d-68cc625b6ee5 00:29:35.457 --> 00:29:40.447 that down a little bit, but typically the clarity e-commerce NOTE Confidence: 0.905943155288696 85c4ac21-f703-4c4e-a565-c59ab3f6aa05 00:29:40.447 --> 00:29:43.441 licenses 15,000, so that's a one NOTE Confidence: 0.907942414283752 54818558-67d3-4187-8ec6-a4d3c2400aba 00:29:43.441 --> 00:29:50.005 time fee. It will have all the you know, the usual things here. NOTE Confidence: 0.907942414283752 d8069683-dce8-4ddf-a098-a833d67287c7 00:29:50.005 --> 00:29:56.375 Um, that will have with it. You know that are kind of normal to NOTE Confidence: 0.907942414283752 fcefe497-06b3-4908-be68-25e2c0a34ca2 00:29:56.375 --> 00:30:01.835 a store, but there are some additions that we can have like NOTE Confidence: 0.907942414283752 81bbe315-4e15-4317-948a-042cc990b0d7 00:30:01.835 --> 00:30:06.385 this one is the analytics module. So that is something NOTE Confidence: 0.907942414283752 2145262f-219e-4a09-998a-a97e5515965f 00:30:06.385 --> 00:30:11.845 that we are going to do to analyze. Typically it's going to NOTE Confidence: 0.907942414283752 be9b3665-07d7-4d4f-b8f8-5e6b5b499fb7 00:30:11.845 --> 00:30:16.395 be what users might be doing and stuff like that. NOTE Confidence: 0.858079195022583 3cb4c9dc-6b88-458c-8ed4-4e89e9dd0e37 00:30:16.450 --> 00:30:23.548 There there also is, uh, as you had noted, she doesn't look to NOTE Confidence: 0.858079195022583 c9c5a4e1-56da-4514-b195-a37d7e389baa 00:30:23.548 --> 00:30:30.646 be in this one, but um, there also is a multi currency, and NOTE Confidence: 0.858079195022583 3ec6f544-f07d-4fb0-bea9-33638e80d781 00:30:30.646 --> 00:30:33.376 there's also a multi store. NOTE Confidence: 0.90427827835083 31235abb-0656-40ec-a890-827315c896f5 00:30:33.400 --> 00:30:37.448 In very similar to some of these marketplaces that have like NOTE Confidence: 0.90427827835083 26001bc0-5d84-4886-b282-0bf0d437d953 00:30:37.448 --> 00:30:41.128 various vendors in a marketplace, so we have a multi NOTE Confidence: 0.90427827835083 71b8cbfd-76a9-4631-9050-0209146ed167 00:30:41.128 --> 00:30:46.280 store module as well. Those you can add on and they do have and NOTE Confidence: 0.90427827835083 93d36d15-b2d0-475e-ae53-64bba551f830 00:30:46.280 --> 00:30:51.432 I want to say there's about 3:00 or 4:00 AM an those do have NOTE Confidence: 0.90427827835083 264568fc-2a4a-46d7-977b-dea4bcbcf956 00:30:51.432 --> 00:30:55.112 another. They typically or somewhere between like 2500 to 5 NOTE Confidence: 0.90427827835083 b0319e62-4fe3-41df-bf05-89746961e7f1 00:30:55.112 --> 00:30:59.528 grand. OK cool. Yeah so that is something that you could also NOTE Confidence: 0.90427827835083 d5eae83a-ecdb-4fad-90c7-91e6e2e9580b 00:30:59.528 --> 00:31:03.944 see but the other part that we do kind of say here. NOTE Confidence: 0.918331861495972 01477bf0-651a-4afc-a93e-ce2b128936a7 00:31:03.970 --> 00:31:09.590 Is. You know, if we have something where, let's say that NOTE Confidence: 0.918331861495972 4e1e3ba1-f5b4-4932-a581-7fe6cac306c9 00:31:09.590 --> 00:31:15.596 there was a hiccup on it with a client and we decided that we NOTE Confidence: 0.918331861495972 85613f8f-b970-4fb6-a5df-fa387f3aed78 00:31:15.596 --> 00:31:18.599 wanted to give a credit to them. NOTE Confidence: 0.913601756095886 2da982df-2131-4ba7-ace7-558536b2d657 00:31:20.060 --> 00:31:23.370 Of. I don't know 5 Grand. NOTE Confidence: 0.756961107254028 83c9abf4-524d-4ac2-a149-8581f9f5660d 00:31:24.090 --> 00:31:26.148 You know, and we said, listen. NOTE Confidence: 0.923211812973022 dad88b04-a029-4709-a740-18612c5e55f3 00:31:27.500 --> 00:31:31.901 Were We apologize for the misunderstanding here? Um, we NOTE Confidence: 0.923211812973022 130d467a-a027-4a7e-aeee-067768f90627 00:31:31.901 --> 00:31:37.280 definitely don't want to derail this project. We'd like to keep NOTE Confidence: 0.923211812973022 6c70fd8a-6505-4953-b67e-c869274d1e1c 00:31:37.280 --> 00:31:43.148 it moving forward an in good faith. We're going to take 5 NOTE Confidence: 0.923211812973022 8081432c-c066-4249-98de-c719e5ffbbc1 00:31:43.148 --> 00:31:49.505 grand or this work that we did over here or whatever off of. NOTE Confidence: 0.890509009361267 649209f4-fb7b-4bc9-9c3e-fef5ad19ad7a 00:31:50.460 --> 00:31:54.636 Your your account and will just keep on moving forward. You know NOTE Confidence: 0.890509009361267 e290d1ea-b98c-451a-9348-ac492bed1e56 00:31:54.636 --> 00:31:58.464 we appreciate your patience on this and they just so they NOTE Confidence: 0.890509009361267 9b8c0b8e-3e83-4bc3-ae44-1fb903411318 00:31:58.464 --> 00:32:01.596 approve off on that and say yeah, sure go. NOTE Confidence: 0.901359736919403 c8b9bd60-9d0b-4bdd-9c86-210972372622 00:32:02.350 --> 00:32:07.198 And then we go. We take that of- and then they say. NOTE Confidence: 0.891044735908508 478461fb-cc61-49b3-9a7c-d536964ff774 00:32:08.280 --> 00:32:11.608 Uh, you know what? I'm just I'm just closing it down. I'm just NOTE Confidence: 0.891044735908508 5973e1cf-5f57-4fc2-a913-1a8c9cd6a0ae 00:32:11.608 --> 00:32:14.936 going to stop the project so just close all up, down, send me NOTE Confidence: 0.881681859493256 574efb0e-098d-4197-9d54-c7dc891e76e8 00:32:14.936 --> 00:32:18.426 the remaining. Unused hours that you have on hand. NOTE Confidence: 0.909952878952026 5f537b98-01eb-4787-8afe-1b8350f96780 00:32:18.940 --> 00:32:25.948 Well. In good faith we just gave them $5000, NOTE Confidence: 0.907934963703156 06570bde-ddad-425a-811e-08366aca83ac 00:32:25.948 --> 00:32:31.084 yeah. We actually worked so, um, like you know you were doing NOTE Confidence: 0.907934963703156 efc0e9ca-fa1f-47b0-a94f-0455633ef9a4 00:32:31.084 --> 00:32:35.528 work and your 2 developers behind you were doing work and NOTE Confidence: 0.907934963703156 28b04096-f57c-4954-9377-dc0b50606427 00:32:35.528 --> 00:32:39.972 we have to pay that payroll, right? So when we're doing NOTE Confidence: 0.907934963703156 12fd9a3a-18e8-421e-973c-431de0dadfd9 00:32:39.972 --> 00:32:44.820 something like that were in good faith doing this because we want NOTE Confidence: 0.907934963703156 da22865b-e2ca-468e-8d35-a02bd683830f 00:32:44.820 --> 00:32:50.880 you to keep on going and go to the end. And if they don't do NOTE Confidence: 0.907934963703156 0c86d34f-d430-4ce1-9569-74524616ad78 00:32:50.880 --> 00:32:55.728 that, we're letting you know that any credit that we did like NOTE Confidence: 0.907934963703156 15b471be-93ad-4ccc-92f1-9d002fb2db50 00:32:55.728 --> 00:32:58.152 that that you approved off on NOTE Confidence: 0.895538806915283 bf4e4bac-0631-4c95-858c-7180f0faf224 00:32:58.152 --> 00:33:00.834 it. You know we're going to. We're going to ask for that NOTE Confidence: 0.910151422023773 3aecb5ba-201a-4e16-b8ad-4b7de2c5c9ef 00:33:00.834 --> 00:33:04.940 back. You know, so that's something that we do have in NOTE Confidence: 0.910151422023773 52a4d672-cc65-4326-aa98-626b000c6d33 00:33:04.940 --> 00:33:09.616 there now. Um, as you can tell that, uh, looks like kind of a NOTE Confidence: 0.910151422023773 a834c993-4dd3-4eb3-bdfa-d05c80f014d9 00:33:09.616 --> 00:33:12.956 real world situation that we added in because it happened. NOTE Confidence: 0.869590818881989 0d77b59f-6063-45dd-98ba-52c38e536b89 00:33:13.570 --> 00:33:18.564 Yeah, so um, certainly I took like learning that lesson. Not NOTE Confidence: 0.869590818881989 d3dfe1ba-f5b2-456e-85ae-b6e6e422552f 00:33:18.564 --> 00:33:23.558 having it in there exactly. So, uh, the timeline, uhm, you NOTE Confidence: 0.869590818881989 20bc6920-6697-4103-af13-a26d38418de4 00:33:23.558 --> 00:33:28.552 know, we we as you can see in bold letters here. NOTE Confidence: 0.934383690357208 79809765-e53d-4658-9f38-6050748eac73 00:33:29.590 --> 00:33:34.364 We are in this. This is something that we really don't NOTE Confidence: 0.934383690357208 433e6391-99bd-4d01-ac9c-b4a315df254e 00:33:34.364 --> 00:33:39.138 negotiate. This is something where it is rare for us to NOTE Confidence: 0.934383690357208 6e8bce1b-615e-49f0-bc81-6ac951b2aef5 00:33:39.138 --> 00:33:41.308 actually commit to a timeline NOTE Confidence: 0.925797343254089 83bf3fe8-2790-4ace-ab6c-f9916c70cefb 00:33:41.308 --> 00:33:43.611 because. As we've already NOTE Confidence: 0.919562637805939 3d452bb4-d639-478b-a704-5fe1a3d1b38c 00:33:43.611 --> 00:33:47.644 discussed. There are variables out of our control NOTE Confidence: 0.919562637805939 a50faceb-cb4a-4797-b8fc-309020114d1e 00:33:47.644 --> 00:33:52.828 that affect the timeline, so for us to have any kind of NOTE Confidence: 0.919562637805939 047f653f-9efe-400d-b3bc-6036f2e35a9f 00:33:52.828 --> 00:33:55.420 you know cap on the timeline. NOTE Confidence: 0.880749046802521 d8a5649d-e066-4bdb-b7af-331d2bd7afb7 00:33:56.450 --> 00:34:01.706 Is really doesn't make any sense and it puts way too much NOTE Confidence: 0.880749046802521 0345e29d-4469-4f70-8143-996f993691b1 00:34:01.706 --> 00:34:03.896 liability on us. Yeah, um? NOTE Confidence: 0.917327523231506 8e405bfc-2c6c-4a38-baa9-45aed8782999 00:34:04.690 --> 00:34:09.828 So this is definitely going to be a an area where we say this NOTE Confidence: 0.917327523231506 22bb3012-eea1-41b4-892f-a0b815c02f8a 00:34:09.828 --> 00:34:14.599 is not a fixed date and you might tell us that you need NOTE Confidence: 0.917327523231506 5cb7a9dd-eed1-4610-b4c5-934c9362a38c 00:34:14.599 --> 00:34:19.370 August 31st to be your go live date. We're going to take that NOTE Confidence: 0.917327523231506 11fb0c1b-f3c3-45d5-8619-ecfd4f8aa9f9 00:34:19.370 --> 00:34:24.141 in. We're going to set our timeline to that to that a goal. NOTE Confidence: 0.910906076431274 a023638e-1ea5-46e9-903a-3a7015edda55 00:34:24.860 --> 00:34:29.921 But That doesn't mean that we are fixed like that's it, you NOTE Confidence: 0.910906076431274 2108cf2d-8530-4606-8628-253193fcabc8 00:34:29.921 --> 00:34:33.562 know, uhm, so this is definitely something where we don't. We NOTE Confidence: 0.910906076431274 3ba313f0-c371-4f06-aa0e-dbb442816c3c 00:34:33.562 --> 00:34:35.217 don't go in Absolutes on NOTE Confidence: 0.906480550765991 215a2603-69a7-4133-ab23-3f17a569e7bd 00:34:35.217 --> 00:34:40.960 timelines. Um? Then we have a, uh, you know, just talk about NOTE Confidence: 0.906480550765991 8ca52afe-be5b-47bf-92c8-f92338e46b2d 00:34:40.960 --> 00:34:43.867 the conversation, you know, listen were time and materials. NOTE Confidence: 0.923123836517334 0253614e-4a0e-4fd5-9986-ff5727ed0bc6 00:34:44.610 --> 00:34:50.030 Every bit of efforts that we're putting towards your project NOTE Confidence: 0.923123836517334 9c4282b8-22fb-402d-bfcb-13266125bc02 00:34:50.030 --> 00:34:51.656 will be billed. NOTE Confidence: 0.925834119319916 9f902415-4771-4b7a-a674-c12824f90cce 00:34:52.170 --> 00:34:58.542 Um and these are the hourly rates depending on who is doing NOTE Confidence: 0.879815578460693 200c64a0-4bf0-4de9-b5c7-727ec60bb7a7 00:34:58.542 --> 00:35:03.894 the effort. And and and basically that means we have NOTE Confidence: 0.879815578460693 5e86b7ec-39ed-448f-b6c3-af1c673cef82 00:35:03.894 --> 00:35:09.653 front end which PM and designing our front end and we have back NOTE Confidence: 0.879815578460693 6e9f81d7-b905-4ac9-b12b-790df1a3d9fb 00:35:09.653 --> 00:35:13.197 in Witcher, armor, integrations, database, custom development in NOTE Confidence: 0.879815578460693 979f11a7-68e7-40cc-8feb-5ca31307c15f 00:35:13.197 --> 00:35:17.627 the back into, you know something that they need is NOTE Confidence: 0.879815578460693 46272179-e7b9-4881-a658-e2aa796e29fd 00:35:17.627 --> 00:35:22.057 fairly custom. That kind of work will be back in. NOTE Confidence: 0.913109481334686 728422c6-53f3-40b8-a7e1-de8d3953a379 00:35:22.080 --> 00:35:28.533 Um? We we also, uh, you know, do talk about just like NOTE Confidence: 0.905803799629211 a733455b-e65f-4780-a862-a46ff4252572 00:35:28.533 --> 00:35:32.720 the timeline. This is this is not a fixed cost project. NOTE Confidence: 0.920312225818634 f4a889d8-c48f-4315-8d6e-d51be21f5782 00:35:33.420 --> 00:35:38.190 What time and materials? Uh, you could have multiple changes NOTE Confidence: 0.920312225818634 dad99000-e4a9-4d64-a91e-56a76eab1c3b 00:35:38.190 --> 00:35:40.098 during a project which. NOTE Confidence: 0.925075948238373 256f1d01-9d8c-4ed9-bf79-54d96e299d7a 00:35:40.720 --> 00:35:46.055 Again, as we were talking about before, uh of documentation, I NOTE Confidence: 0.925075948238373 ff7383a1-f8d6-4941-a4b8-624f67284b91 00:35:46.055 --> 00:35:51.390 mean in scope changes if they decide they want some change, NOTE Confidence: 0.925075948238373 ed5f399b-9ba0-4e8b-871e-3b485113ce5a 00:35:51.390 --> 00:35:56.240 we're going to fully document that change fully. Document any NOTE Confidence: 0.925075948238373 807e1e6d-88c7-434a-960f-3ce76ca87931 00:35:56.240 --> 00:35:58.665 additional costs that could be. NOTE Confidence: 0.895550489425659 1fc94c0b-d85a-4455-be88-1c85c6d743e6 00:35:58.670 --> 00:36:03.285 Needed for it and how it affects the timeline, and then they have NOTE Confidence: 0.895550489425659 acee3234-c190-4092-9764-1105820e9059 00:36:03.285 --> 00:36:05.770 to sign off on that through base NOTE Confidence: 0.867620408535004 9e1027c5-b889-4919-aa8c-e6587cc894eb 00:36:05.770 --> 00:36:10.120 camp. Um, so we're just letting him know, you know, that's. NOTE Confidence: 0.902251064777374 be297d0e-e130-4c6a-b1d5-015b34248968 00:36:10.680 --> 00:36:14.580 You know, that's something where it's not a fixed cost. Uhm, we NOTE Confidence: 0.902251064777374 71cec95b-13a7-484c-990b-b5416f4e6ec8 00:36:14.580 --> 00:36:19.780 do let him know that if you are in a project and you start to go NOTE Confidence: 0.902251064777374 f21cd5d6-820e-4a60-b654-2ad796578633 00:36:19.780 --> 00:36:23.680 from a pre pay model where you're paying us before on these NOTE Confidence: 0.902251064777374 11407238-3c98-42c1-87d4-05feefbe4837 00:36:23.680 --> 00:36:27.255 monthly sprints, that all of a sudden you wanna start doing NOTE Confidence: 0.934935092926025 d55f9f2f-3899-4466-af1e-11161ccc1a3b 00:36:27.255 --> 00:36:32.075 post pay. Well, you're now going to be shifted to our post pay NOTE Confidence: 0.934935092926025 65c47195-ff06-4b96-a932-e4bc88d2bb5a 00:36:32.075 --> 00:36:35.325 rates, so whereas you were getting 1:25 and 1:50, you're NOTE Confidence: 0.934935092926025 d7cb5836-005d-4195-a11d-2394b5932597 00:36:35.325 --> 00:36:37.600 not going to get 150 and 175. NOTE Confidence: 0.903823673725128 f0346b89-c04f-4aa1-869b-e9e547981ce3 00:36:38.310 --> 00:36:44.512 The other part that this does is it allows us some recourse if a NOTE Confidence: 0.903823673725128 3660f28d-3c6f-490d-8d76-fd41dcbab34c 00:36:44.512 --> 00:36:47.170 client is not paying as timely. NOTE Confidence: 0.930104851722717 7ac3880e-6bb5-473d-841f-57372fdad52a 00:36:48.020 --> 00:36:50.210 So if we're sending out an NOTE Confidence: 0.90972638130188 920246d0-e961-4987-aef8-1c727c614a19 00:36:50.210 --> 00:36:55.528 invoice. And we're going negative twenty 3040 hours in NOTE Confidence: 0.90972638130188 3661f779-3574-42ec-9366-e82ab294ac1e 00:36:55.528 --> 00:37:01.534 and seeing you know, finally seeing a payment, you know, uh? NOTE Confidence: 0.861324846744537 276b5016-8fcd-4a08-bddd-666df1a99759 00:37:01.540 --> 00:37:06.460 You always late like that, uhm? We have some recourse to go NOTE Confidence: 0.922539591789246 18fa8a98-62b0-4d05-9068-caf3766b0fd5 00:37:06.460 --> 00:37:12.128 listen. Uh, we're gonna charge these negative hours. NOTE Confidence: 0.895465970039368 ade87815-3682-42ea-b5d0-5636118f996d 00:37:12.770 --> 00:37:16.634 As post pay, because you know this is kind of. It's something NOTE Confidence: 0.895465970039368 a279efbb-6d59-41fc-9625-559b23d88434 00:37:16.634 --> 00:37:19.854 that you're continuing to do. Uh, we're not getting payment. NOTE Confidence: 0.895465970039368 2f3cf68d-b958-442e-9a50-ea5785dcbda5 00:37:19.854 --> 00:37:23.396 We're going to have to going to have. These are actually NOTE Confidence: 0.895465970039368 056fb56b-bcbc-49f6-a761-b9383fc4b2d3 00:37:23.396 --> 00:37:27.260 technically being paid after the work has been done, and so it NOTE Confidence: 0.895465970039368 2f5af0fd-be34-4861-892e-50bf302187cf 00:37:27.260 --> 00:37:30.802 just kind of gives some recourse. I'll let you know. We NOTE Confidence: 0.895465970039368 692517ff-14d4-4732-aaee-88b739ee0ed1 00:37:30.802 --> 00:37:35.310 don't usually go that route. We don't try to route. We do try to NOTE Confidence: 0.895465970039368 11ba5f71-0ec5-4adc-8c36-d7cdd929d5c0 00:37:35.310 --> 00:37:39.496 work with the client and we will allow some some some clients to NOTE Confidence: 0.895465970039368 9af54870-6636-48ce-bab5-c3205c18957b 00:37:39.496 --> 00:37:42.716 get negative. You know if we trust them and and. NOTE Confidence: 0.896088480949402 bf9dbfe6-b867-4b92-afd2-9544422278dd 00:37:42.780 --> 00:37:47.042 But you know? And we just want to thing to keep going and not, NOTE Confidence: 0.896088480949402 8a82dda1-40c6-4f91-9ac0-0831bf404b52 00:37:47.042 --> 00:37:49.814 you know, cause any problems. But that is something we could NOTE Confidence: 0.896088480949402 cfc2c8b5-a1e2-40e7-bc44-ceb955971ec3 00:37:49.814 --> 00:37:52.838 pull out. So this is more of just kinda. It's something we NOTE Confidence: 0.896088480949402 f85900cf-62f6-49c7-9efa-c31287bac9e3 00:37:52.838 --> 00:37:53.846 keep in our pocket. NOTE Confidence: 0.830210149288177 ed9ae49d-95e0-4ef7-b66a-2698f1a915d1 00:37:54.630 --> 00:37:58.888 Awesome. Uhm, and then, uh, you know past that? NOTE Confidence: 0.876766383647919 ba8114b6-49c4-4333-8734-d64c35ff6800 00:38:00.160 --> 00:38:04.747 Uh, basically with our with with our uh, projects either party NOTE Confidence: 0.876766383647919 4f2a2b1d-0023-4a7d-8513-d9340fbaf6db 00:38:04.747 --> 00:38:10.585 can can, uh, shut it down. So either one of us can say, you NOTE Confidence: 0.876766383647919 4b4cc818-1e1b-4f33-b686-92ebb5b38e6d 00:38:10.585 --> 00:38:16.006 know, we want to close the project down, and if so any pre NOTE Confidence: 0.876766383647919 d2846ae0-5755-4587-ab11-3c6db137ecb3 00:38:16.006 --> 00:38:20.176 purchased hours that were unused will refund back to them. NOTE Confidence: 0.905287265777588 b551e7ae-3db6-44ce-a40a-bc68d96e9c9c 00:38:20.900 --> 00:38:24.145 And so this is certainly not a problem, so nobody is NOTE Confidence: 0.905287265777588 9cece650-7c8f-4f07-9dc6-5379bc147c9a 00:38:24.145 --> 00:38:27.390 just under contract with this and they have to go to NOTE Confidence: 0.905287265777588 4feb810b-a38b-41ff-af5d-811283d61b01 00:38:27.390 --> 00:38:28.865 the end. Other than that. NOTE Confidence: 0.862819910049438 164e4038-f917-4d6d-b132-a3cf749eba6f 00:38:30.330 --> 00:38:36.622 Probably some main pieces here. Uh, this is a big one, NOTE Confidence: 0.84940379858017 e0da2b0a-d25b-4055-b69a-f1c09349c3ce 00:38:36.622 --> 00:38:41.696 so. With with our clarity IP, our intellectual property. NOTE Confidence: 0.922847211360931 5ed6ae68-a073-42ad-b400-af4c20a6d434 00:38:42.200 --> 00:38:48.752 Which basically is the E Commerce and the NOTE Confidence: 0.924781620502472 134a1748-1261-49d9-8201-beb85dccc47f 00:38:48.752 --> 00:38:53.719 integration platforms. These are, uh, that's pretty much our NOTE Confidence: 0.924781620502472 1fd5e395-0f94-47a7-a5a4-8ade4879ea99 00:38:53.719 --> 00:38:56.815 intellectual property. So all we're saying is look. NOTE Confidence: 0.894691407680511 364ef290-b435-44b1-8f50-ee28929c83c6 00:38:58.090 --> 00:39:00.172 We're licensing this to you and NOTE Confidence: 0.927178561687469 82540f42-97e3-4a8d-8116-38f530077a4f 00:39:00.172 --> 00:39:05.966 you can. Do whatever additional work to that deliverables that NOTE Confidence: 0.927178561687469 16bd620d-3ff1-4da7-a4d8-38ebc8b93d71 00:39:05.966 --> 00:39:08.114 we've deployed for you. NOTE Confidence: 0.916097640991211 bb52879a-4ff4-4f47-9a7d-13a6453a9658 00:39:09.060 --> 00:39:14.364 But you can't reproduce this and use it elsewhere or like throw NOTE Confidence: 0.916097640991211 b9e240d6-7bb9-416e-9159-2bd720dade75 00:39:14.364 --> 00:39:19.226 up another different whole other site you know just you can't. NOTE Confidence: 0.916097640991211 6ea45974-f224-4645-ac9c-01c362a5248a 00:39:19.226 --> 00:39:20.994 You can't reproduce them. NOTE Confidence: 0.881578862667084 9365c902-0f0b-4a4d-810a-978da2c26a03 00:39:21.930 --> 00:39:25.602 Or try to go against us with our NOTE Confidence: 0.902010262012482 783202fe-6445-4759-bfbb-7e48c5d3cfac 00:39:25.602 --> 00:39:31.120 own technology. So that is, uh, also something that we we we NOTE Confidence: 0.902010262012482 8f13d825-45c0-4cf1-9197-a9f0a223f7ce 00:39:31.120 --> 00:39:34.702 definitely make sure is understood. You do whatever you NOTE Confidence: 0.902010262012482 54f507eb-0083-4de1-a349-369dcb0af527 00:39:34.702 --> 00:39:39.876 want with what we're deploying for you, um, and change it up to NOTE Confidence: 0.902010262012482 d868558e-077c-4183-9abc-f19e423de5ba 00:39:39.876 --> 00:39:43.856 your heart's desire, but you just can't reproduce it or NOTE Confidence: 0.902010262012482 b9777a41-5e6e-4eba-8484-d6211e918117 00:39:43.856 --> 00:39:47.836 backward engineering and start using it against us and selling NOTE Confidence: 0.902010262012482 2487cb1b-b109-437b-ad75-aac58732ab48 00:39:47.836 --> 00:39:49.030 it, you know? NOTE Confidence: 0.915634751319885 3cd30442-3301-4998-bce9-c3afbf91949f 00:39:49.080 --> 00:39:52.570 So, uhm, that's an important piece that we definitely do. NOTE Confidence: 0.915634751319885 293c88a1-e3ac-4af6-b297-d418f04a579f 00:39:52.570 --> 00:39:56.758 Another one is that we don't. We don't offer any. There's no NOTE Confidence: 0.915634751319885 320b529c-7625-4587-88c8-158540415aee 00:39:56.758 --> 00:40:00.597 warranty. You know this is this is a living, breathing website. NOTE Confidence: 0.919563114643097 31031133-d1da-409f-b642-3cda5673095d 00:40:01.280 --> 00:40:06.044 It's it's going to have various updates that are needed in all NOTE Confidence: 0.919563114643097 6b2a5577-d193-46cc-9ec8-b15bf068d842 00:40:06.044 --> 00:40:11.205 parts of the site and add on modules and 3rd party tools and. NOTE Confidence: 0.938031017780304 4128ea50-7d49-4d03-b502-6cc4e98b56fb 00:40:11.220 --> 00:40:15.840 You know it's servers have to be updated and there's so many NOTE Confidence: 0.938031017780304 88e25d0d-cc08-483a-9dcc-bdb4071df26b 00:40:15.840 --> 00:40:17.380 different moving parts there. NOTE Confidence: 0.859581172466278 81aff262-7b7f-4f3e-a834-768891dd9f7e 00:40:17.930 --> 00:40:21.052 You can't have a warranty on a NOTE Confidence: 0.867627859115601 84a663fa-c521-4b29-8855-6bd79a5034c6 00:40:21.052 --> 00:40:25.669 website. Is not the way it works, um, so as such, anything NOTE Confidence: 0.867627859115601 26874a7f-262f-4082-919e-2facb9e654cc 00:40:25.669 --> 00:40:29.459 that we're developing, we're delivering it to you as is. NOTE Confidence: 0.908054172992706 98bf0a03-9729-4a0f-96a7-bc5cd47211e2 00:40:30.130 --> 00:40:33.991 We're going to go through full QA testing. You're gonna sign NOTE Confidence: 0.908054172992706 16140254-e7e0-4840-b708-8597eeb7e7b3 00:40:33.991 --> 00:40:37.852 off at everything looks great and we're gonna go live past NOTE Confidence: 0.917216897010803 6779dc73-b8e6-40e9-99ef-338895452640 00:40:37.852 --> 00:40:42.566 that. If you need us, we're here as a time and materials support. NOTE Confidence: 0.917216897010803 9b1c8f73-397a-4e65-9993-57cdb72c98c4 00:40:42.566 --> 00:40:46.310 Uhm. So whatever you need, just let us know will let you know NOTE Confidence: 0.917216897010803 bf9cf228-17fb-460f-8538-fc0eab5c8798 00:40:46.310 --> 00:40:50.342 how many hours it will be will go onto the task or you just NOTE Confidence: 0.917216897010803 b39963ee-182e-4f5e-a684-e26b0e6cfb00 00:40:50.342 --> 00:40:53.510 keep hours on hand with us. Anytime you need something let NOTE Confidence: 0.917216897010803 62d69d9a-54eb-4e19-9ed6-556da84e0138 00:40:53.510 --> 00:40:55.238 us know. Will jump on it. NOTE Confidence: 0.892173886299133 ad0d0622-6a35-478f-8918-2787464fc388 00:40:56.050 --> 00:41:01.393 And, uh, so that is if you, you know when that question comes NOTE Confidence: 0.892173886299133 5686381f-3904-4a05-b769-6d1de4093814 00:41:01.393 --> 00:41:06.736 up, 'cause it likely could? Uh, that's how we work in that area. NOTE Confidence: 0.892173886299133 a9786e2a-d765-455d-be6a-4b96079ecad0 00:41:06.736 --> 00:41:08.380 Any future bugs or? NOTE Confidence: 0.921540498733521 3fc1d080-f6de-453f-b3a6-7c1535f3b3fe 00:41:09.080 --> 00:41:13.710 Upgrades updates out ONS like those are going to be. NOTE Confidence: 0.809161365032196 795db6a1-743a-47ae-8bd6-0ad996e9f36c 00:41:14.270 --> 00:41:18.799 Costs that you would incur after, um. NOTE Confidence: 0.891176402568817 90cf7dd7-1427-4277-afde-42da7e9855f4 00:41:19.900 --> 00:41:23.592 In and uh, and I basically we're just laying it out right here NOTE Confidence: 0.891176402568817 bed5fa4f-a14c-4bcd-b22e-24ee0235a0ce 00:41:23.592 --> 00:41:25.012 that we don't offer that NOTE Confidence: 0.702340126037598 371fb207-d56f-473f-b397-45e337f7fa4e 00:41:25.012 --> 00:41:30.090 warranty. Um other than that? NOTE Confidence: 0.861813545227051 1580fa85-7ffe-4775-bd0f-c364c55c1617 00:41:31.200 --> 00:41:36.156 That's fine. Pretty much the main pieces here. NOTE Confidence: 0.804302334785461 7092243a-197b-4e4c-a1a4-eac3dd96312f 00:41:37.110 --> 00:41:44.326 Um, as to not bore you? Incredibly, uhm, so that's about NOTE Confidence: 0.804302334785461 7d2e661a-50a7-4321-b22a-b91548768b0c 00:41:44.326 --> 00:41:48.262 that. Now the only time that NOTE Confidence: 0.882698595523834 c6795757-dd74-45dc-a10c-cc9f4a1bb84c 00:41:48.262 --> 00:41:55.092 we. Do you say, say we have smaller projects that NOTE Confidence: 0.882698595523834 0042ca42-7787-4ed5-a1e0-2bd754cdbb88 00:41:55.092 --> 00:42:01.780 come along an sometimes, uh, like I just sent one in NOTE Confidence: 0.907895743846893 d2e02a11-5ea0-4dab-a7fc-661353c277d3 00:42:01.780 --> 00:42:08.612 yesterday, which. This gentleman just wanted us to upgrade his NOTE Confidence: 0.907895743846893 4e898f4b-c8c8-4b56-9353-621851ed7d51 00:42:08.612 --> 00:42:14.318 DNN website, which if you're not aware of DNN. NOTE Confidence: 0.86934906244278 7706d289-9c54-4ff3-b600-aabd8e6f1438 00:42:15.360 --> 00:42:21.267 Is a content management system much like WordPress UM in DNN? NOTE Confidence: 0.86934906244278 474b2b2d-6aad-4f03-8afb-481d035089b8 00:42:21.267 --> 00:42:28.248 We have been a partner for many many, many years an and so. NOTE Confidence: 0.888477921485901 276bbdd9-86b4-4716-bbb2-b32c88eae2c8 00:42:29.020 --> 00:42:35.584 We are a pretty good DNN partner. We know it very well. NOTE Confidence: 0.888477921485901 dd3479fc-8d84-4ff8-a8e0-8385cd7f0033 00:42:35.584 --> 00:42:38.319 We're experts in the area. NOTE Confidence: 0.937907695770264 a40c8cf8-d0cf-4db2-8a01-487e32f85e50 00:42:38.880 --> 00:42:41.472 And that's pretty much what we NOTE Confidence: 0.870231449604034 1a3fd0e0-944d-4e6e-8fc8-789884d5aedc 00:42:41.472 --> 00:42:44.370 work on. And so. NOTE Confidence: 0.900258123874664 c2505655-4df0-4112-8cca-274139854015 00:42:45.330 --> 00:42:50.650 If somebody comes to us and they just want us to do the upgrade NOTE Confidence: 0.900258123874664 d91f6d1f-a75d-4a0a-9363-307c88eb05fe 00:42:50.650 --> 00:42:55.590 to the DNN, for instance, we will, uh, will go ahead and just NOTE Confidence: 0.900258123874664 8b72a55d-0b8e-459f-8f02-ed1605f5ae63 00:42:55.590 --> 00:43:00.150 run that. Well, that task is maybe Ford 8 hours, depending on NOTE Confidence: 0.900258123874664 08dbc9e7-66c3-4c29-8756-9bb38efcff2a 00:43:00.150 --> 00:43:02.050 the complexity of the site. NOTE Confidence: 0.911174237728119 16141344-14e5-40c8-b3d8-030858f9a1fe 00:43:02.670 --> 00:43:07.850 And depending on how far like if if they're running on six dot X NOTE Confidence: 0.911174237728119 e4aa6a81-6b44-4a85-b8ba-6ec9b6188342 00:43:07.850 --> 00:43:13.030 and the latest one is 9 dot X, that's a pretty good spread. An NOTE Confidence: 0.911174237728119 f533bfe5-1956-4e6f-b0c7-7fea7a1dc1cb 00:43:13.030 --> 00:43:17.100 very likely there's going to be some debugging going on, maybe NOTE Confidence: 0.911174237728119 404c90b6-77b8-4c6f-95b5-2258e1f4cb5f 00:43:17.100 --> 00:43:21.170 some of the modules might not even work with the latest NOTE Confidence: 0.911174237728119 46515624-90e6-4022-afe5-ec5fbb9d1fbf 00:43:21.170 --> 00:43:25.240 version anymore, and we had to get a replacement in there. NOTE Confidence: 0.911174237728119 2bdbfdac-2016-4991-822e-13d8221b206a 00:43:25.240 --> 00:43:28.570 There could be some definite issues that happen so. NOTE Confidence: 0.868085622787476 089058fb-42b1-4d09-aa54-d4b61ba56a4f 00:43:28.610 --> 00:43:32.510 We could like you know, typical. You would think. Well, it's just NOTE Confidence: 0.868085622787476 2e7fccd7-2e5d-4158-8d9a-d2f559f9b80b 00:43:32.510 --> 00:43:36.085 upgrading the see Ms version. Sometimes that could run as much NOTE Confidence: 0.868085622787476 e45b0a08-743c-4eb7-859a-b1033ed8492c 00:43:36.085 --> 00:43:37.385 as like 8 hours. NOTE Confidence: 0.925727128982544 20cc9575-a98d-4112-b97c-e7f3e5d9a581 00:43:38.040 --> 00:43:41.952 You know, so that is something where a little thing like that, NOTE Confidence: 0.925727128982544 4341885e-dc23-4325-8062-5a84e4996062 00:43:41.952 --> 00:43:45.864 and it doesn't look like we're going to have ongoing work with NOTE Confidence: 0.925727128982544 bdc9843f-3397-4826-8c00-19695cac81bb 00:43:45.864 --> 00:43:48.146 them. We will use a statement of NOTE Confidence: 0.900535702705383 2f9bc925-f059-43c8-bcab-2fce1ea81db2 00:43:48.146 --> 00:43:53.400 work. And this is our statement of work, uh, basically. NOTE Confidence: 0.940989255905151 04d80da7-05ff-4e42-9616-a24b95f71862 00:43:54.270 --> 00:43:57.105 You know, we just come in and NOTE Confidence: 0.920609056949615 1e6315d6-39bb-42e4-9e35-6844b91b02a5 00:43:57.105 --> 00:44:02.438 say. What we're doing so you know we're going to work with NOTE Confidence: 0.920609056949615 19b88e35-450f-47fd-b36d-de3b14ebe5fe 00:44:02.438 --> 00:44:06.596 client company to upgrade their DNN version to the latest. You NOTE Confidence: 0.920609056949615 91b6f288-2471-4e5e-bcda-81239f14b568 00:44:06.596 --> 00:44:08.486 know that kind of thing. NOTE Confidence: 0.937604129314423 5bd9c485-07d8-4897-a57c-e30710471098 00:44:08.700 --> 00:44:12.770 And it pretty much is just a short and sweet. NOTE Confidence: 0.906309843063354 9fdb298d-daa0-43b6-8a24-7dbd72339db5 00:44:13.470 --> 00:44:20.007 God Dang. Um, we do back it up with actually our terms and NOTE Confidence: 0.906309843063354 c74834a8-4e63-4c36-afab-538294b3b95d 00:44:20.007 --> 00:44:24.277 conditions, which are basically the meat of our actual project NOTE Confidence: 0.906309843063354 15ecac70-579a-4cbb-9ce9-367b88f6d1e5 00:44:24.277 --> 00:44:31.109 and what we've been doing is we link it in here so we do a link NOTE Confidence: 0.906309843063354 346a64ea-e235-4e77-8307-f406ff138cc4 00:44:31.109 --> 00:44:35.806 where it says you can review this right now. Currently I've NOTE Confidence: 0.906309843063354 9d31d201-714b-4309-8a6b-e74dda8d5ce4 00:44:35.806 --> 00:44:40.076 had to change this because they've in this change bringing NOTE Confidence: 0.906309843063354 980fbc78-1cbc-400d-ac7b-d32d7f237df9 00:44:40.076 --> 00:44:45.200 our server over to teams I've lost by my linking server where NOTE Confidence: 0.947625994682312 2ae8740a-3a97-41f1-95fc-564eb056e7c9 00:44:45.200 --> 00:44:48.684 I link. All documents and proposals and stuff like that. NOTE Confidence: 0.890635967254639 a57e9061-9228-4921-b1d7-39462410930b 00:44:49.350 --> 00:44:53.865 Um, so now I just put it in as an addendum. Uh, the terms and NOTE Confidence: 0.890635967254639 f55a2b63-69e8-4e1f-bc41-7bc13cf1c20f 00:44:53.865 --> 00:44:57.477 conditions which you know these are kind of almost like what we NOTE Confidence: 0.890635967254639 3e8323e1-317b-4d52-ad33-8b3ae1149f23 00:44:57.477 --> 00:45:01.089 went over in the other one is pretty much adding our project, NOTE Confidence: 0.890635967254639 dae277b2-ead0-466b-9f70-300aede25e39 00:45:01.089 --> 00:45:04.400 so it makes the statement of work actually style, which is NOTE Confidence: 0.890635967254639 01b12061-7533-4956-a2b7-19cdd40baee6 00:45:04.400 --> 00:45:07.711 nice, and especially when you have it linked like that you NOTE Confidence: 0.890635967254639 9e648500-3abf-4a3d-80f8-5f8a71551386 00:45:07.711 --> 00:45:11.022 were saying You know everything about this. It's kind of like NOTE Confidence: 0.890635967254639 d48f9a9a-8b56-4efc-a872-496eab9489f1 00:45:11.022 --> 00:45:14.634 when you're signing your going through, signing up on a site on NOTE Confidence: 0.890635967254639 7bf05488-e38b-42de-8273-398aaccf08a0 00:45:14.634 --> 00:45:18.246 a website, and they say, you know, say you approve the terms NOTE Confidence: 0.890635967254639 a2602c66-dec9-4a49-b544-c2d2d543aa81 00:45:18.246 --> 00:45:19.751 and conditions, you don't really NOTE Confidence: 0.857860088348389 e3fbb544-c172-48b3-9dc6-2dce42d729bc 00:45:19.751 --> 00:45:23.130 read 'em. Yeah, that's probably what most people are going to do NOTE Confidence: 0.857860088348389 e60d2e02-55cf-4fd6-80b7-7c32cddedf85 00:45:23.130 --> 00:45:24.515 on the statement of work. NOTE Confidence: 0.893829703330994 cc35402f-82a9-4338-9024-c377d00548a4 00:45:24.520 --> 00:45:28.719 But the the bottom line is these, uh, uh, this is just kind NOTE Confidence: 0.893829703330994 75a4a088-b58c-4b38-9d5e-f152e10617a4 00:45:28.719 --> 00:45:30.657 of, so you'll see this sometimes NOTE Confidence: 0.876043140888214 af084b00-3d1c-474f-94d4-20e649f2d874 00:45:30.657 --> 00:45:35.713 too. Usually it's just a smaller task you know or or something NOTE Confidence: 0.876043140888214 3515f406-9353-4e0c-b8be-3b0c0504664a 00:45:35.713 --> 00:45:39.926 that we're doing for somebody. So, uh, sometimes you will see NOTE Confidence: 0.876043140888214 f35dcf8a-365a-4ba9-b4fa-dfa949a2904f 00:45:39.926 --> 00:45:41.841 that as well, and um. NOTE Confidence: 0.868187010288239 846229fe-b962-4cdc-bcfc-ccc8f5d87918 00:45:42.880 --> 00:45:49.744 The only other thing that I did want to go with you on NOTE Confidence: 0.868187010288239 00acce27-0dec-45c2-9157-30e659e73e47 00:45:49.744 --> 00:45:56.080 agreements real quick to close this up is, uhm, let's go to NOTE Confidence: 0.912216603755951 e84da29c-d294-4015-8be1-b2a79d57a8d2 00:45:56.080 --> 00:46:02.180 chippy. So we do, uh, sometimes offer a. NOTE Confidence: 0.881781220436096 22222335-562c-45bd-9901-aaab52373979 00:46:03.850 --> 00:46:08.030 Service level agreement where uhm. NOTE Confidence: 0.96504408121109 3a59b506-0b35-44ff-ba80-59e2d413034b 00:46:09.140 --> 00:46:16.246 We will give people the opportunity to have up to 24/7. NOTE Confidence: 0.873902797698975 a93f7524-8c38-44dd-9f8d-50d62d0e4a86 00:46:17.210 --> 00:46:23.580 Support. So not many clients will do this. But um, what NOTE Confidence: 0.873902797698975 78d3b11f-0ac2-4724-af9a-9b1de1ace30f 00:46:23.580 --> 00:46:30.067 basically happens is uh say like one of the clients that does it NOTE Confidence: 0.873902797698975 f073f067-21ad-4a63-8649-98a86b7e4825 00:46:30.067 --> 00:46:36.055 is is like an electric company an you know you can't really NOTE Confidence: 0.873902797698975 e420f841-8e94-42fa-991e-8d0cdf677dad 00:46:36.055 --> 00:46:42.542 like. They gotta make sure their sites up and you know if power NOTE Confidence: 0.873902797698975 40dd9628-7d36-41e8-bebe-4fec389c87d8 00:46:42.542 --> 00:46:47.033 goes down or or something happens electricity wise with NOTE Confidence: 0.916524708271027 e058d469-0306-474a-84d7-c9c62b17cf36 00:46:47.033 --> 00:46:51.080 their. Uh, users. The problem there is if the site goes down NOTE Confidence: 0.916524708271027 e803837e-ef68-4a6c-b8d4-d25d8ce14218 00:46:51.080 --> 00:46:54.920 or something happens in there in the middle of an issue that NOTE Confidence: 0.916524708271027 09d196a4-c145-43f2-a158-a98aa9f459f4 00:46:54.920 --> 00:46:58.440 people are trying to look for information that could be a NOTE Confidence: 0.916524708271027 0a772c61-5db2-4b7a-a83d-21304fa2657d 00:46:58.440 --> 00:47:02.920 problem. So they want to be able to reach out to us anytime day NOTE Confidence: 0.905701696872711 5bd00c9e-9053-4ce0-9240-6ac47a816408 00:47:02.920 --> 00:47:06.590 or night. Uh, an and say, Hey, we're seeing this problem we NOTE Confidence: 0.905701696872711 c7bfd5f5-fa16-4c3c-9eae-788f6d9170cc 00:47:06.590 --> 00:47:08.060 need you to jump on it. NOTE Confidence: 0.895751893520355 dab928a9-ca3a-455d-b965-e68d5a15c206 00:47:08.660 --> 00:47:14.549 So we do offer this basically, um, if if you're doing like a NOTE Confidence: 0.894402503967285 cad77243-a2e5-4595-9488-d45ac71f794c 00:47:14.549 --> 00:47:19.579 standard. Uh, you know the standard is about an additional NOTE Confidence: 0.894402503967285 ed887bb4-41e6-4d9f-8a27-973aff72ea01 00:47:19.579 --> 00:47:24.089 $1000 a month. The, uh, that one is is not. NOTE Confidence: 0.918347060680389 09995b20-69a9-42af-b6b8-7650f99ceb56 00:47:24.740 --> 00:47:30.760 Not 24/7, but we do say. Will you know, get back with you. You NOTE Confidence: 0.918347060680389 21478868-932b-420b-a7c0-67f2f5c35f54 00:47:30.760 --> 00:47:34.630 know during business hours, but will you know basically? NOTE Confidence: 0.817542314529419 cbb774a3-b88f-4c7b-bb4a-70e41652bfa3 00:47:35.170 --> 00:47:38.260 Will respond to you quickly. It's pretty much what we're NOTE Confidence: 0.912053346633911 8c20021d-cbf7-4b0d-adad-d109ce5ff71d 00:47:38.260 --> 00:47:42.691 saying, uhm? The other one is the premium Nestle, which would NOTE Confidence: 0.912053346633911 ae2072c1-e5b8-494f-80ac-c412fe0c0624 00:47:42.691 --> 00:47:46.639 for a priority, one issues which are obviously going to be like NOTE Confidence: 0.912053346633911 d0a6eaee-39b5-4712-89aa-be79d39dbbd6 00:47:46.639 --> 00:47:48.613 site down. You know those kind NOTE Confidence: 0.924034118652344 1d219121-6ad2-45f7-b7ba-ce18e58bdfea 00:47:48.613 --> 00:47:56.200 of things. Um, that is where we would offer a 24/7. Now NOTE Confidence: 0.924034118652344 5420d802-88f9-4e62-b379-a7a19c4280f7 00:47:56.200 --> 00:48:00.040 it's a 24 Seven response time. NOTE Confidence: 0.903334677219391 068d2521-9607-45cd-866e-606ee38a1b3c 00:48:01.030 --> 00:48:05.775 So that we're not saying we're going, you know it's going to be NOTE Confidence: 0.903334677219391 175cbfda-1538-42dc-aee3-014c2944b558 00:48:05.775 --> 00:48:10.885 fixed, you know, yeah, so it but will come in like if you reach NOTE Confidence: 0.903334677219391 e211e979-0f55-4d47-88cf-b00bb5d24c28 00:48:10.885 --> 00:48:15.630 out to us and it's midnight. We've got to respond to you and NOTE Confidence: 0.903334677219391 683d5d11-186a-431b-9af9-194fe1d029a3 00:48:15.630 --> 00:48:20.010 we're just going to say OK, what's going on? Tell me about NOTE Confidence: 0.903334677219391 58bb9c7a-9ce7-486f-82d4-cf1fa12a4618 00:48:20.010 --> 00:48:24.390 it. What details can you give me? I'll start diving into it NOTE Confidence: 0.903334677219391 55f40224-51c8-457a-a3ca-865abe6825f3 00:48:24.390 --> 00:48:29.500 you know. I mean, are we able to fix it within 1520 minutes? Who NOTE Confidence: 0.895457923412323 c2c2fc8f-5e8a-44c6-8007-7b0b22e2a43b 00:48:29.500 --> 00:48:33.510 knows? But? Usually we can, you know, jump on and get something NOTE Confidence: 0.895457923412323 afa5cb39-6f92-4efc-b3e9-93d1b8a8f1be 00:48:33.510 --> 00:48:35.080 quickly, but I will say. NOTE Confidence: 0.909197986125946 a823769d-5eed-47e0-8511-b5356ffe08ba 00:48:35.660 --> 00:48:40.610 Normally when somebody is Pinging us on something, we were NOTE Confidence: 0.883421719074249 ec478143-37f5-484b-853d-5fd9fc55a6b7 00:48:40.610 --> 00:48:45.577 jumping. Responding to them within an hour to three hours, NOTE Confidence: 0.883421719074249 935e2cbf-acd0-4eda-8386-e3acaf091c00 00:48:45.577 --> 00:48:50.773 you know an so honestly. Most people there really isn't a need NOTE Confidence: 0.883421719074249 e0e716a3-78f7-4907-8b9f-d59bc3c79542 00:48:50.773 --> 00:48:55.969 because most of like RPM. They don't. They don't let things sit NOTE Confidence: 0.876031339168549 6f9cbd63-54f3-4c6d-92b2-6342b31871e9 00:48:55.969 --> 00:49:00.692 out there. You know, I would say that's something that's real NOTE Confidence: 0.876031339168549 42f4a550-fe72-4137-afff-86aaa12181bb 00:49:00.692 --> 00:49:05.400 good now. It used to be an issue years ago, um. NOTE Confidence: 0.914743840694427 3fef30ad-029d-412d-bb65-25632f5d8527 00:49:05.610 --> 00:49:10.890 But it's it's definitely a lot better now. So anyways, this is NOTE Confidence: 0.914743840694427 23ce70a8-da25-4a8a-96b5-59b8f056814d 00:49:10.890 --> 00:49:14.850 something that somebody could also, uh, use, and um. NOTE Confidence: 0.92737865447998 37ebcf3d-762c-41f7-9c5a-ac29064a53a2 00:49:16.020 --> 00:49:20.402 Like I said, not many clients use it, but just so you know it NOTE Confidence: 0.92737865447998 b9b0f244-fb25-47b4-9770-996f90f4b46d 00:49:20.402 --> 00:49:22.280 is available. And if you ever NOTE Confidence: 0.89501166343689 0846e645-fbcf-4342-861a-65a69ad80c52 00:49:22.280 --> 00:49:26.830 needed to. You know, talk further about it or or have me. NOTE Confidence: 0.860676884651184 af5bbcd2-71c6-4f23-9525-cb08f87c29a2 00:49:27.620 --> 00:49:30.779 You know, talk to a client you know, or send the the agreement NOTE Confidence: 0.860676884651184 8204c520-54b9-4531-a419-e16bba7f0eeb 00:49:30.779 --> 00:49:34.181 over to them. You could just reach out to me and pay me on.