# Chatbot Options (Templates)## OverviewChatbot Options (Templates) let you customize how chatbots look and behave. Templates define visual appearance, interaction patterns, and feedback mechanisms.## Template GalleryBrowse available templates, each displayed as a card with:* Color-coded header identifying the style
- Live preview showing sample conversations
- Interactive customization controls## Customization ControlsEach template offers these settings:### Feedback StyleHow users rate responses:| Style | Description |
| ------------------------ | --------------------------- |
| Simple (Thumbs) | Thumbs up/down buttons |
| Detailed (Stars) | 5-star rating system |
| Suggested Categories | Predefined feedback options |### Citations DisplayHow sources appear in responses:| Style | Description |
| --------------------- | --------------------------------------- |
| Inline Bubbles | Citations appear within the text |
| Rollover Numbers | Numbered references with hover tooltips |
| Summary at Bottom | All sources listed after the response |
| Detailed Panel | Sources shown in a dedicated sidebar |### Interaction ModeHow responses are formatted:| Mode | Description |
| ------------ | --------------------------------- |
| Summary | Concise, brief answers |
| Detailed | Comprehensive, thorough responses |
| Steps | Numbered step-by-step breakdown |### Thought ProcessToggle visibility of AI reasoning (useful for debugging or transparency).## Live PreviewThe preview updates immediately as you change settings:* See exactly how users will experience the chatbot
- Test different configurations without affecting production
- Compare options side-by-side## Applying TemplatesTwo options:1) View Template Details: See full configuration, make additional changes
- Assign to Chatbot:
- Apply to an existing chatbot
- Create a new chatbot with these settings## Best Practices* For customer support: Use Summary mode with Simple feedback
- For technical documentation: Use Detailed mode with Detailed Panel citations
- For tutorials: Use Steps mode with Inline Bubbles
- For internal tools: Enable Thought Process for transparency---Related: Chatbots | Widget